Standards, improvement, efficiency: an MLA perspective

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Standards, improvement, efficiency:
an MLA perspective
Standards, improvement, efficiency:
an MLA perspective
Andrew Stevens
MLA
Andrew Stevens
MLA
Local government policy framework
• Community led priorities
and performance
management
• Community
involvement/engagement
in design and delivery of
services
• Cross sector and cross
authority working –
partnerships and complex
delivery chains
• Cost reduction and
efficiency
• Local Authority as
commissioner – working
with a mix of public and
private sector provision
Efficiency and public libraries
Challenges:
• Gershon, Spending
Review and more (or less)
• Resources too thinly
spread
• Complexity and duplication
of processes
• Standardise processes but
also fostering innovation
• Models to drive
improvement
• Getting the best from local,
regional and national
capacity
Standards help technology to
be a good servant
Better for customers
•
•
•
•
Faster, more flexible service delivery
Seamless, accessible and easy to use
resources
Connecting local and wider resources
Membership, inter library lending, catalogue
access …
Better for libraries
•
•
•
•
Cost reduction – aggregation and
streamlining of backroom process
Reduced potential for error
Know what you get
Value from investment – flexible application
Better for suppliers
•
•
•
•
Clarity of user requirements
Cost reduction
Focus on common agenda for improvement
Innovation focused on added value
What next for MLA?
Standards
• EDI
• Stock categories
• Publishers pilot
• Link to LMS specifications
Good practice
• Costing tool
• Good practice
Strategic fit
• Emerging libraries action plan
• Service models and efficiency
Thank you for listening
Andrew Stevens
[email protected]

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