1 Title of your BIP Business Improvement Project presented to: SUIC & UPVD as partial fulfillment of the requirement for the degrees of MBA in Hotel and Tourism Management & DU MITH Your name ID number 2 One slide for the Outline • This one is easy! 3 One slide on the Destination • Short presentation of the country/ region • Statistics ▫ Number of Tourists ▫ Importance of Tourism in the economy ▫ A picture or two… but not too much (cite your sources, always) 4 One (or two) slide(s) on the Company • The hotel group (background information) • The brand (basic information) • Your host hotel (short fact sheet) (From general to specific) 5 One or two slide (s) on the department • Typically, the situation appraisal may require that you discuss some of the following at some point of your presentation: ▫ ▫ ▫ ▫ ▫ ▫ ▫ ▫ ▫ ▫ ▫ ▫ ▫ Mission Concept of Operation Human resources situation Processes and systems (charts/ SOP’s) Financial status Customer Mix Feedback systems from customers Challenges Goals and objectives Major Achievements Key coordinating units Training programs Role of the Intern (you) 6 Introduction of the BIP • Anecdote, story, background of your research topic ▫ Tell how and why you decided to work on this particular issue for your BIP) • Originality (what is special about your BIP) • Purpose of your BIP ▫ A problem to solve? ▫ A Decision to make? • Outline your plan (Gantt Chart is great!) 7 The BIP 1 • Make sure you answer all the questions to define the BIP ▫ What, When (or since when), How (or how bad), Who, Where? And WHY this is an important issue to management. • What are the theories concerns with this problem? ▫ Discuss your literature review (who are the experts on this topic, what are they saying about this problem?) ▫ Any best practices based on these theories? ▫ How does it relate to your problem? 8 The BIP 2 • Describe how you tackled the problem (Your approach, methodology) • Mention why you chose such methodology • Did you have to investigate/ verify root causes of problems? • Did you have to formulate and verify hypothesis? ▫ How did you do it? (Survey? Interview? Observation?) • Discuss your research and the interpretation of the data 9 Findings • Conclude on your investigation/ research findings. 10 Recommendations • Based on the previous conclusions, discuss the possible alternatives to solve the problem • Break down each recommendation into possible action plans • Outline the resources required, if needed • Expected result (resolution of problem) (This parts is the proposal, which you were supposed to present to your supervisor before the implementation phase…) 11 Implementation phase • Describe the implementation phase ▫ Any problem involved with this “change” management? • What was the outcome? • Any negative consequences? ▫ Resistance from staff? ▫ Unforeseen problems? ▫… 12 Final Conclusion • Warn about the possible limits of your recommendations/ implementation • Propose the next steps and perspectives for further research • Any generalization possible? ▫ That is when your work not only solved the company’s problem, but also brought some contribution to knowledge in your domain of research… 13 Benefits of this BIP • Explain how this work benefited to : • Your company ▫ In terms of quality increased/ cost saved/ or revenue increased • You (professionally) ▫ Were you offered a job at the host company? • You (personally) ▫ Increased self-confidence? new perspectives?