Dave Engle

Report
Dealing With Difficult Office
Situations
CED RETREAT MAY 2011
SUE BONNER
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Dealing With Difficult Office
Situations
HR for Dummies
What would you do?
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Difficult Office Situation # 1
• You hired a new secretary. You did
everything right. Advertised, screened,
interviewed, checked references,
provided training. Everything was going
great for the first month or so and then…
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Resources for Situation # 1
• OSU P&P 3-0706 Employment, Promotion &
Transfer for Classified Staff; Section 2.04 & 2.05
• Offer Letter:
As a new employee, you will be required to serve a 90day probationary period. Orientation training and
information will be provided to help you become
better acquainted with the responsibilities and
expectations of your new position.
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Difficult Office Situation # 2
NEA Challenge
• She is a great employee
• Everyone likes her
• Your office received a call, she did not
show up for a group session.
• Travel and itinerary do not match
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Resources for Situation # 2
• OSU P&P 3-0720 – Corrective Actions & Dismissals
for Staff; Section 5.08…
A serious violation, including but not limited to,
inappropriate use of computers, theft,
FALSIFICATION OF UNIVERSITY DOCUMENTS…
• http://hr.okstate.edu – Supervisor Toolkit –
Maximizing Performance
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Difficult Office Situation # 3
• Your peer is spending lots of time on the
computer
• Deadlines are missed, phone calls
unanswered, etc.
• Your secretary reported seeing
“inappropriate images” on the computer
screen
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Resources for Situation # 3
• IT Policies
http://www.it.okstate.edu/policies/
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Difficult Office Situation # 4
There is a new grandbaby in the Extension
family….
• A leave slip was turned in requesting sick
leave. Your employee has planned to
spend a week helping the new family
“adjust” when they come home from
the hospital.
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Resources for Situation # 4
• OSU P&P 3-0716; Section 3.01
A. Sick leave is defined for the purpose of this policy
as absence from assigned duty with pay, such
absence resulting from an illness or disabling injury
which is expected to continue for less than six
calendar months or such absence resulting from the
medical requirement and care for a qualifying family
member who is ill or incapacitated
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Difficult Office Situation # 5
Your secretary announced that she is
planning to take the day off to go see
grandma in the hospital.
She turns in a leave slip requesting 8
hours of sick leave.
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Resources for Situation # 5
• OSU P&P 3-0716 Sick Leave for Staff
Section 3.01
• …CARE for a qualifying family member who is ill or
incapacitated.
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Difficult Office Situations # 6
A new employee has announced that she
is expecting a baby in the next six
months. She really needs this job and
doesn’t have much leave accumulated.
or
Your employee has exhausted FMLA and
still continues to be absent due to illness
of new baby.
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Resources for Situation # 6
• OSU P&P 3-0708; Family & Medical Leave Act
• http://hr.okstate.edu - FMLA Notice
• Inside Human Resources – May 2011 Issue
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Difficult Office Situation # 7
A sick leave slip for 8 hours is submitted
for approval.
You know that the employee had a
routine doctor’s appointment scheduled.
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Resources for Situation # 7
• OSU P&P 3-0716; Sick Leave for Staff; Section 3.03
C. …In no case shall the length of time exceed the
extent of time required to complete such
appointment .
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Difficult Office Situation # 8
On Monday morning an employee
informs you of a back injury that
happened last week while loading and
unloading materials.
You suspect the injury occurred over the
weekend helping their child move.
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Resources for Situation # 8
• OSU P&P 3-0770; Workers’ Compensation Outdated Policy Instead….
• http://hr.okstate.edu/benefits/workcomp.php
• Broadspire Workers’ Compensation Info
• Inside Human Resources January 2010
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Difficult Office Situations
Questions
• District Extension Director
• Agriculture Human Resources
• 405-744-5524
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