Title slide - Safety and Quality

Report
Shared Decision Making
The Eastern Health Experience
Jo Gatehouse
Director QPI
Consumer Participation and Patient Experience
Angliss Box Hill
Hospital Hospital
Healesville &
Maroondah Peter James
District Hospital Hospital
Centre
Wantirna Yarra Ranges Yarra Valley
Turning Spectrum
Health
Health
Community Health Point
10 Patient Experience of Care Principles
1.
The patient’s needs, wants, preferences and values are known and taken into account
2. The patient is a partner in decision-making about their care
3.
4.
The patient has access to safe, effective and high quality healthcare delivered by skilled staff
There is clear information that helps patients understand and manage their health as independently as
possible
5. Communication is open, honest and respectful, ensures confidentiality and is responsive to individual
needs
6. The physical environment promotes healing, is comfortable, clean, safe and allows privacy
7. Staff listen, provide emotional support and treat patients, their families and carers with dignity and
compassion
8. Family and friends are involved in care in accordance with the wishes of the patient
9. Care is well coordinated to ensure that the patient experiences continuity and smooth transitions
10. Meals are enjoyable and nutritious
Eastern Health Standards
PATIENT AND FAMILY CENTRED CARE
• Patients are able to participate in the handover process
• Patients and families are involved in the development of care plans and
these are written in a language that they can understand
• Patients and families are encouraged to participate in discharge planning
from the beginning of hospitalisation
• Advance care planning principles are utilised as part of the routine clinical
management of patients
Eastern Health Standards
CONSUMER, CARER AND COMMUNITY PARTICIPATION
• Consumers, and where appropriate carers, are actively involved in
decisions about their treatment, care and wellbeing at all stages of the
patient experience and will have the appropriate support to do this.
• Consumers and carers are provided with information that is easy to
understand and based on evidence to help our consumers and carers to
make decisions
Principle 2. Are you involved in decisions about your
care and treatment as much as you want to be?
100%
90%
80%
70%
Did Not want to be involved %
60%
Never %
50%
Sometimes %
Most of the time %
40%
Always %
30%
20%
10%
0%
April - June 2013
July - Sept 2013
Oct - Dec 2013
Jan - March 2014
April - June 2014
Complaints data – July 2013 – June 2014
1%
Cancer
Supportive
Care Screen
Daily Care
Planning In
General
Medicine
Patient
Bed Boards

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