Slide 1

Report
Perfectly
CLEAR
Tolson Telecom Company
Presented by 9WMediaGroup
CLEAR WiMAX Value Propositions
• Speed: Super fast internet
everywhere
• Consistency: At home or on-the-go,
CLEAR provides consistent speeds
that you can rely on.
• Simplicity: Easy to install. Easy to
use. We keep things CLEAR!
• Openness: CLEAR supported by
robust vendor ecosystem
WiMAX
• CLEAR uses a 4G technology that
differs from Wi-Fi called WiMAX, which
provides service areas measured in
miles, not feet.
• WiMAX technology provides:
– Wider coverage, higher capacity, mobility
and a single standard
– High speed of broadband service
– Wireless rather than wired access, therefore
much less expensive than Cable or DSL and
much easier to extend to suburban and rural
areas
– Broad coverage like cell phone network
(instead of small Wi-Fi hotspots)
CLEAR products = Choices
Clear Modem
Clear USB Modem
CLEAR 4G+ Mobile USB
Clear Voice Adapter
CLEAR Spot
Clear Modem
• Provides Internet access via WiMAX
• Self-installed – no software, no technician
• Move the connection anywhere, anytime
• Target market = Consumer and small
business (5-8 employees)
Clear Modem Installation
Optimally position with antenna facing window. Move modem slowly in quarter turns until 2-3 consistent lights.
Clear Modem Troubleshooting
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•
•
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Know your towers’ locations
Position with antenna facing tower, near window
Move modem slowly in quarter turns until 2-3 consistent lights
Unplug power and Ethernet cables, wait 5 secs, then reconnect
power only wait 30-45 secs. Adjust modem until 2-3 flashing
bars then reconnect Ethernet cable.
• Verify LED indicators
• If customer is comfortable doing so, they can disable/modify
anti-virus and firewall settings
• Call Customer Care - explain what has been done
Clear USB Modem
• Works with XP/Vista or Mac OS
– Connection Manager supports both 32-bit and
64-bit versions of Windows
• Go anywhere in our coverage area
• Same super fast Internet you get at home
– 4 Mbps download**, 1 Mbps upload on all plans
** with a Pick 1, 2 or 3 plan: No Cap
(average 3-6 Mbps, bursts up to 10 Mbps/1 Mbps)
• Mobile users and home/business users
CLEAR 4G+ Mobile USB
• Integrates both EVDO (3G) and WiMAX
(4G); connects to CLEAR’s network when
available and 3G service outside of CLEAR
coverage
• First USB modem offering CDMA and
WiMAX in one device
• Average speed of 3-6 Mbps with bursts of
up to 10 Mbps
• Target market = Mobile users who travel
outside of CLEAR’s coverage areas
CLEAR Spot
• Accessory that allows Wi-Fi enabled devices
to access CLEAR’s WiMAX network
• Four-hour rechargeable battery life
– Can also run on AC power
• One-time cost of $139.99
• Target Audience: 5-8 Users
– Examples: Student study group, picnic in the park,
day at the beach, mobile coffee shop, etc.
• 4G+ modem compatible with CLEAR Spot
(firmware update required to CLEAR Spot device)
– Firmware update v2.4 available
– CLEAR Spot will not recognize CLEAR 4G+
modem until update installed
Clear Voice
• Plug it into your Clear Modem and talk all you
want
• One low monthly service price ($25.00)
• Unlimited calls to anywhere in the US, Canada
and Puerto Rico
• Great low International rates
• Extraordinary Features
(e.g. Simultaneous Ring, Voicemail to Email)
• Requires Clear Home Modem
Features
Ordinary Features
• Caller ID
• Call Waiting
• Call Forwarding
• Basic Voicemail
• Do Not Disturb
• 3-Way Calling
• E911 Compliance
• Local Number Portability
Extraordinary Features
• Remote Management
• Advanced Call Forwarding
• Simultaneous Ring
• Voicemail to E-mail
• Call Blocking
• Call Screening & Adv. DND
• Call Activity History
• Portability
• Secondary Phone Numbers
Fax & Analog Lines
• Fax machines work
• LNP ( Local Number Portability) available
• Analog Line Devices work, including
– Credit Card Machines / DirecTV & Dish DVR
– “Rule One”: Use Ethernet first
– Requires *99 Dial Prefix
• Alarm systems: NOT recommended, NOT supported
Requirements & Conditions
Requirements
Conditions
• Existing Clear Broadband
•
•
• Analog Phone
• Preferably a 5.8 GHz Multi-Station
Cordless
•
• Minimum CINR/Cheetah ≥ 8
• Call quality and RF quality are directly
related. If our customer has poor
•
wireless signal, they will have a poor
•
voice experience.
Clear Broadband
Power Required – will not work during
power outages without a backup power
solution
Dialing Restrictions
No 900/976
No inbound collect calls
Wireless number porting available
• Rate Centers must match
White Pages listings
• Ported numbers retain listing
• CLEAR numbers NOT listed
Included & Required Equipment
• In the Box
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–
–
–
Clear Voice Adapter
Power Adapter
Ethernet Cable
Quick Start Guide
Ethernet Cable
Linksys 2102
(Clear Voice Adapter)
• Requirements (not included)
– High-Speed Internet
– Telephone (preferably 5.8 GHz
Multi-station)
– Computer with Internet access
(required to activate service, not
to make or receive phone calls)
Power Cable
Quick Start Guide
Combination Plans and Promos
Pick 3 Unlimited
DL: No Speed Cap/UL: Up to 1Mbps
Unlimited Usage/Unlimited Local & LD
Choose One:
Home + Mobile + Home Voice
Pick 2 Unlimited
DL: No Speed Cap/UL: Up to 1Mbps
Unlimited Usage/Unlimited Local & LD
Choose One:
Home + Mobile
Mobile + Mobile
Clear Voice Pricing Package
Clear Voice
Monthly Service Fee
No Commitment
Two-Year Agreement
$25
$25
• Equipment purchase = $15.00
– Full price is $50, one-time discount of $35
Additional Terms
• Two-year agreement or no commitment plans
– $35.00 activation on no commitment plans, including Voice
– Activation waived on two-year agreements, including Voice
• ETF:
All Plans
4G+ Dual Mode
Voice Plan
$120 pro-rated down by $4 per month
$200 pro-rated down by $8 per month
$50
• Clear Voice available with Clear Modem only
The Sales Process
1. Engage the Prospect
2. Pre-Qualification
3. Ask Probing Questions
4. Present Custom Solution
5. Handle Objections
6. Close the Sale
7. Ask for Referrals and Follow-up
Purpose of 2.2.2.5 Tracker
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•
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Reach out at 2 day, 2 week, 2 month and 5 month time frames
Have your customers at your fingertips
Answer questions
Get referrals and customer’s unique referral code
Build relationships
Clear USB Modem Installation
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•
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Customer must ALWAYS install software first
Insert Clear USB Modem
Click on “Connect”
Open Internet browser - accept Terms of Service
Access Internet
Software comes on CD
CLEAR 4G+ Mobile USB Installation
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You’re on your way –
thank you for
choosing Clear!
Contact: 9WMediaGroup /Sales: 312-622-2160

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