Gulf Coast NENA - NG9-1-1 Dashboard Training Module 1

Report
Introduction to inetwork and the
ANGEN NG9-1-1 dashboard
Training Module 1
Gulf Coast NENA
October 15, 16
Confidential
1
Let me introduce inetwork
• Division of Bandwidth.com headquartered in Raleigh, NC
• NG9-1-1 team headquartered in Denver, CO
−
Architecture and Network design
−
Software Development
−
Customer Experience for NG9-1-1
−
Technical Support
• Other critical teams located in Raleigh
−
Network Operations Center
−
Backup Customer Experience and Technical Support
Confidential
2
Operations Team
Mary Tuten
SVP Operations
Denver, CO
Lindsey Carr
Fondra Marshall
Gary Fowler
Murali Medikonda
Customer Experience
PSAP Liaison
Director, NOC
Director, Network
Lead and Trainer
Denver, CO
Raleigh, NC
Raleigh, NC
Denver, CO
Confidential
3
Product
Management,
Architecture, &
Implementation
Team
Ray Paddock
VP, Emergency
Services Portfolio
Denver, CO
Jason Shugart
Duke Kaczmarczyk
Jim Fleming
Jay Slater
Larry Reeder
Director, and
Architect
In-State
Sr. Product Manger
Manager, SW
Lead Architect
Denver, CO
Project Manager
Denver, CO
Development
Denver, CO
Huntsville, AL
Confidential
Denver, CO
4
Our Partners
• Auburn University Montgomery
−
Overall project Manager
−
Planning and coordination of all ECD training
−
Primary Contact: John Ellison
• Alabama Supercomputer Authority
−
Provides the underlying network to all ECDs
−
NOC located in Huntsville, AL
−
24x7x365 support for network problems
−
Primary Contact: Ray Jacoby
• Your CPE Vendor!
Confidential
5
Phased Implementation
Phase
Carriers
Call Delivery
Impact on ECDs
1
Wireless
only
Through current selective routers
None
2
Wireless
only
Through both selective routers
and the ASA ESINet
Primary Focus
3
All
Through the ASA ESINet
MSAGs & GIS
Shape files!
4
All
Through the ASA ESINet
None
Confidential
6
Training Plan Principles
• Focused on the audience - Roles based
• Timed to prepare users for upcoming phases
• Time-efficient
• Multiple vehicles
−
Classroom
•
•
•
Gulf Coast(s)
6 Regional Sessions just prior to Phase 3
On-demand
−
Self-based (no instructor)
−
Online (with instructor)
• User Guide available in soft copy
Confidential
7
ANGEN dashboard Roles
• PSAP Admin: View/edit PSAP information, manage alternate PSAPs for
routing, user management to include create, edit and delete users, MSAG
and ALI management, GIS management
• PSAP Viewer: View assigned PSAP information, view all MSAGs
• Report Viewer: View/pull reports within assigned PSAP(s)
• pANI Viewer: View wireless pANIs and their assigned PSAPs
• GIS Admin: Shape file management, boundary resolution
• MSAG Admin: View/edit MSAG, report/manage MSAG and ALI errors
• State Viewer: Access to view all PSAPs within the Dashboard and high
level reports to include Call Detail Records for the PSAPs.
Note: A person can have multiple roles.
Confidential
8
ECD Training Timeline
Confidential
9
The ANGEN NG9-1-1 Dashboard
• Single interface for all your provisioning and reporting needs
• Easy to understand, intuitive
• Based on provisioning platform used by hundreds of inetwork
customers
• Enhanced to meet the needs of the ECD users
• Accessible by browser
• Additional interface allows upload of files
• Strict Security – Username and password required
• All activities logged for auditing purposes
Confidential
10
The ANGEN NG9-1-1 Dashboard
Confidential
11
11
Training modules
• Module 1: NG9-1-1 Dashboard, a platform by inetwork, a division of
Bandwidth
−
Description: Introduction to inetwork, the inetwork team, and the ANGEN
NG9-1-1 Dashboard highlighting current and upcoming features.
−
Rough duration: 1 hour
−
Audience: Any person interested in learning more about inetwork and the
dashboard and/or any ANGEN user.
−
Waves: 1, 2, 3
−
Formats
•
•
Classroom
Self-paced
Confidential
12
Training modules
• Module 2: ANGEN NG9-1-1 Dashboard Administrative Training
−
Description: Complete Administrator training for the ANGEN NG9-1-1
Dashboard that will give Administrators hands-on training for creating and
managing users, managing reports, and will also provide a quick
demonstration of what features will be coming in the next wave (Phase 3).
−
Rough duration: 2 hour
−
Audience: PSAP administrators (must register prior to session and
attend Module 1)
−
Waves: 1, 2, 3
−
Formats
•
•
•
Classroom
Self-paced
Online
Confidential
13
Training modules
• Module 3: ANGEN NG9-1-1 Dashboard User Training
−
Description: Complete user training for the ANGEN NG9-1-1 Dashboard
that will provide users with hands-on experience for managing their
account, for viewing PSAP information, viewing reports, and will also
provide a quick demonstration of what features will be coming in the next
wave (Phase 3).
−
Rough duration: 1 hour
−
Audience: PSAP users (must register prior to session and attend Module
1)
−
Waves: 1, 2, 3
−
Formats
•
•
•
Classroom
Self-paced
Online
Confidential
14
Training modules
• Module 4: ANGEN NG9-1-1 Dashboard Training - MSAG and ALI
−
Description: Complete user training for managing the MSAG (creating,
deleting and merging records), viewing other MSAGs, and managing
MSAG and ALI errors.
−
Rough duration: 2 hours
−
Audience: MSAG Coordinators (Must pre-register and attend Modules 1
and 3)
−
Waves: 2, 3
−
Formats
•
•
•
Classroom
Self-paced
Online
Confidential
15
Training modules
• Module 5: ANGEN NG9-1-1 Dashboard Training - GIS
−
Description: Complete dashboard training for GIS managers, uploading
shape files, boundary conflict resolution, and a closer look at geo-spatial
routing
−
Rough duration: 1 hour
−
Audience: GIS Managers (Must pre-register and attend Modules 1 and 3)
−
Waves: 2, 3
−
Formats
•
•
•
Classroom
Self-paced
Online
Confidential
16
ANGEN NG9-1-1 Dashboard Navigation
Confidential
17
ANGEN NG9-1-1 Dashboard Navigation
Confidential
18
ANGEN NG9-1-1 Dashboard Navigation
Confidential
19
ANGEN NG9-1-1 Dashboard Navigation
Confidential
20
ANGEN NG9-1-1 Dashboard Navigation
Confidential
21
ANGEN NG9-1-1 Dashboard Navigation
Confidential
22
ANGEN NG9-1-1 Dashboard Conventions
• ECD Self-administrated
−
PSAP Admin creates all user accounts and assigns roles
• Consistent look and feel screen to screen
• All dates are UTC
• What you see is what you have access to.
−
Your role and your PSAP affiliation dictate this
• No shortcut keys – Mouse and keyboard only
• Some functions initially restricted to inetwork staff
−
i.e. Editing state default PSAP pool
Confidential
23
Questions
Confidential
24

similar documents