Document

Report
PRESENTATION
ON
PERFORMANCE APPRAISAL
What is Performance Appraisal
PA is the method of evaluating the
behaviour of the employees in the
workplace, normally including
both quantitative and qualitative
aspect of the job.
 How the employee is performing
 How the employee can develop
 What the superior can do to make it
happen
 How the job is going
WHY conduct a Performance
Appraisal
• Provide information about the performance ranks.
Decision regarding salary revision, confirmation,
promotion and demotions.
• Provide feedback about level of achievement and
behaviour of the subordinate.
• Provide information which helps to counsel the
employees.
• Provide information to diagnose the deficiency of
the employees.
• Provide training and development needs of the
employees.
WHEN to conduct a Performance
Appraisal
• The performance review must occur atleast
once in a year. Some companies review twice in
a year.
• However, as a part of Performance
Management, the performance review is a
continuing, ongoing activity.
OBJECTIVES of Performance
Appraisal
• Establish a more effective two way communication
• Set performance objectives
• Help improve current performance
• Assess past performance
• Provide feedback on performance
• Identify training & development needs
• Allocate rewards
• Identify staff with promotional possibilities
• Assist in career planning decisions
WHO are involved in Performance
Appraisal
• The Appraisee
• The Appraiser
• HR Department
Content of Performance Management
• Regularity of the
Attendance.
• Ability to work
individually or in group.
• Judgmental Skills.
• Area of improvement.
• Past Achievement.
• Leadership skills.
• Initiative, Technical skills.
• Honesty and sincerity.
• Ability to grasp new things.
• Innovativeness
• Area of interest.
• Cost & Time consciousness
• Attitude.
• Job Knowledge.
• Communication
Traditional Methods of
Performance Appraisal.
• Graphic Rating Scales: This is the oldest and
most widely method used for performance
appraisal. The scales may specify five points, so
a factor such as job knowledge might be rated 1
(poorly informed about work duties) to 5 (has
complete mastery of all phases of the job).
Table: Typical Graphic Rating Scale
Employee Name................... Job title .................
Department ......................... Rate ...............
Data ..................................
Quantity of work: Volume of work
under
normal
working
conditions
Quality
of
work:
Neatness,
thoroughness and accuracy of
work Knowledge of job
A
clear understanding of the
factors connected with the job
Attitude: Exhibits enthusiasm and
cooperativeness on the job
Unsatisfactory
(1)
Fair
(2)
Satisfacto
ry
(3)
Good
(4)
Out
Standi
ng
(5)
Ranking Method
• This is one of the oldest and simplest
techniques of performance appraisal. In
this method, the appraiser ranks the
employees from the best to the poorest on
the basis of their overall performance. It is
quite useful for a comparative evaluation.
Performance
Points
Behavior
Extremely good
7
Can expect trainee to make valuable suggestions for
increased sales and to have positive relationships with
customers all over the country.
Good
6
Can expect to initiate creative ideas for improved sales.
Above average
5
Can expect to keep in touch with the customers throughout
the year.
Average
4
Can manage, with difficulty, to deliver the goods in time.
Below average
3
Can expect to unload the trucks when asked by the
supervisor.
Poor
2
Can expect to inform only a part of the customers.
Extremely poor
1
Can expect to take extended coffee breaks and roam
around purposelessly.
Paired Comparison Method
• A better technique of comparison than the
straight ranking method, this method compares
each employee with all others in the group, one
at a time. After all the comparisons on the basis
of the overall comparisons, the employees are
given the final rankings.
Forced distribution method
• Forced ranking is a method of
performance appraisal to rank
employee but in order of forced
distribution.
Checklist Method
• Another simple type
of individual
evaluation method is
the checklist.
Is the employee really interested in the task assigned?
Is he respected by his colleagues (co-workers)
Does he give respect to his superiors?
Does he follow instructions properly?
Does he make mistakes frequently?
Yes/No
Yes/No
Yes/No
Yes/No
Yes/No
Critical Incidence Method
• Under this method, the manager prepares lists of
statements of very effective and ineffective behavior of an
employee. These critical incidents or events represent the
outstanding or poor behavior of employees on the job .
• July 20 – Mr. Paul patiently attended to the major
customers complaint. He is polite, prompt, enthusiastic in
solving the customers’ problem.
On the other hand the bad critical incident may appear as
under:
• September 28– Mr. Paul stayed 45 minutes over on his
break during the busiest part of the day. He failed to
answer the store manager’s call thrice.
Essay Method
• This method asked managers /
supervisors to describe strengths and
weaknesses of an employee’s behavior.
Confidential Report
It is mostly used in government organizations. It
is a descriptive report prepared, generally at the
end of every year, by the employee’s immediate
superior. The report highlights the strengths and
weaknesses of the subordinate.
Modern Methods
MBO
1.
2.
3.
4.
A process whereby the superior and
subordinates of the organization jointly
identify its common objectives, define
each individual’s major areas of
responsibility.
Establishment of Goals
Setting the performance standard
Actual level of job attainment is
compared with the goals agreed upon.
Establishing new goals and new
strategies for goals not previously
attained.
PSYCHOLOGICAL APPRAISALS:
When psychologists are used for evaluations, they
asses an individual’s potential. The appraisal consists
of in-depth interviews, psychological tests,
discussions with supervisors and a review of other
evaluations.
Assessment Centre
• This not a technique of performance appraisal
by itself. In fact, this is a system or organization
where assessment of several individual is done
by experts by using various techniques. These
techniques used role playing, case studies etc.
360 DEGREE
FEEDBACK
What is 360 DF?
360 Degree Feedback is a multi - rater
feedback system where an individual is
assessed by a number of assessors including
his boss, direct reports, colleagues, internal
customers and external customers
What is 360 DF?
Feedback
collected from
Using a specially
designed tool
Internal
Customers
Peers
External
Customers
Anonymously
“Boss”
Self
Team
Members
Common Problems Associated with Conducting
the Appraisal
1. Halo/horn effect – employee’s
extreme competence in one
area “shines” over all others.
Conversely, employee does
poorly in one area and this
overshadows all areas.
2. Bias – own prejudices {race,
national
origin,
gender,
appearance, etc.} influence the
appraisal
3. Comparison
Rating
–
contrasting one employee with
another
Common Problems Associated with Conducting the
Appraisal
1. Central Tendency – rate everyone as average
2. Recency Effect – focusing on
performance instead of entire year
recent
3. Personal Prejudice – If the rater dislikes one
group or employees, he may rate them at the
lower end.
4. Favoritism – evaluating friends or those who
don’t make waves, etc. more favorably than
others
By: Pooja Rastogi

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