Results-Focused Governance

Report
Metrics for Missions
September 23, 2009
Glen Volkhardt
[email protected]
www.paraclete.net
Today’s Seminar
 Defining Governance
 Defining Measurement, Metrics and Monitoring
 The Board’s Role in Monitoring
 Some Mechanics of Monitoring
 Case Studies
 Dialogue
“A comprehensive set of integrated principles…
designed to enable accountable board leadership.”
Establishing
Purpose
Linking to
Staff
Board
Self
Regulation
Policy
Levels
Monitoring/
Metrics
Setting
Boundaries
Governance
Delegation
to
Management
Linking to
Constituents
Establishing
Board/CEO
Borders
is…
Speaking
With
One Voice
Measurement:
“Evidence that increases confidence
that a desirable outcome has been
achieved or an undesirable outcome
has been avoided.”
Measurement is NOT:
 Always a number
 Always objective
 A means of achieving certainty
 Always an observable behavior
Measurement can be:
 A number
 A set of numbers in a graphical form
 An observable behavior
 A story or testimony about the outcome
 A trusted opinion about the outcome.
Measurement:
“Evidence that increases confidence that a desirable
outcome has been achieved or an undesirable
outcome has been avoided.”
Metrics:
“A coherent set of measurements.”
Monitoring:
“A system of using metrics to assure organizational
performance.”
What is the board’s role in monitoring…
as implied by the position of the board?
Primary
Stakeholders
Board
Staff
Recipients
11
What is the board’s role in monitoring…
as implied by the position of the board?
To define the organization’s purpose and hold it
accountable for achieving it.
If the trumpet does not sound a clear call, who will get
ready for battle?
1 Cor. 14:8
What is the board’s role in monitoring…
as implied by the composition of the
board?
To speak with a single voice in defining the purpose.
If one
The prevail
assembly
against
was in
him,
confusion:
two shall
Some
withstand
were shouting
him;
and
one
a threefold
thing, some
cord
another.
is not quickly
Most ofbroken.
the people did not
Eccl.
even
4:12
know why they were there.
Acts 19:32
What is the board’s role in monitoring…
as implied by the presence of the board?
Calling for written reports from staff and third parties
to show that the purpose is being achieved.
Since I myself have carefully investigated everything
from the beginning, it seemed good also to me to write
and orderly account for you, most excellent
Theophilus, so that you may know the certainty of the
things you have been taught. Luke 1:3-4
What is the board’s role in monitoring…
as implied by the Christian Faith of the
board?
 Differing roles are endorsed by Scripture.
1 Cor 12:27
 The elder-led model was used by the early church.
Acts 14:23
 Christ took the form of a servant.
Phil 2:5-7
Types of Board Monitoring
 Direct Inspection
 External 3rd Parties
 Staff Reports
Policy Levels
FEDERAL AND STATE LAWS
Articles of Incorporation
By-Laws
BOARD POLICIES
CEO-LEVEL POLICIES
OTHER ORGANIZATIONAL POLICIES
Finance
HR
IT
ETC.
The Universe of Decisions
Board Decisions
About Purpose
Board Decisions About
How it Manages its
Work
Chair’s
Board
Management
Decisions
Primarily
Personal
Inspection
Chair’s
Board-Staff Linkage
Decisions
Board Decisions About How
it Links with Staff
President’s
Purpose
Decisions
Primarily
Staff
Monitoring
President’s
Boundary Decisions
Board Decisions
About Boundaries
The Monitoring Design Process
Board Policy
CEO
Interpretation
Data Set
Definition
Data
Collection
Report to
the Board
The Monitoring Design Process
Board Policy
CEO
Interpretation
Data Set
Definition
Data
Collection
Ends
Statement
“Irreducible
Minimums”
Observable
Behaviors
Questionnaire
On Behaviors
Report to
the Board
Report to
the Board
The Monitoring Decision Process
 Board decided to call for monitoring in 2002
 Board worked on purpose “ends” over several meetings
 Management spent 12 months with field leaders
designing “metrics” to monitor purpose and other
policies
 Monitoring reports on purpose go to the board
annually with a vigorous but easy-to-manage system.
Ends
Statement
Because of Avant there will be Developing Churches Where There Is No
Church.
1.
Churches will be asdef asdfk jhf daslkjs7 hdf lk .
a.
b.
c.
2.
Peoples qwer iu jhgkwqer= kqjhg fdkjhda kdfjh.
The primary geographic concentration kjh asdf ,mb mnmn.
Gkjhlb asdf will receive priority of emphasis.
Churches will be Biblically healthy, defined as or when
a.
b.
c.
Unsaved people are brought to Christ
Believers are discipled kls ajdf sakl dfjh lkj
No longer iouy oisuyf iuys;f adfg s
1)
2)
3)
d.
e.
Adsf dgf dfgj
Ert zsdfg fdghj
Dft hdf hf g
There is fg xdfh dfgj vfgj
Missionaries are gfhd sdfg dsfg df .
Ends
Statement
Because of Avant there will be Developing Churches Where There Is No
Church.
1.
Churches will be asdef asdfk jhf daslkjs7 hdf lk .
a.
b.
c.
2.
Peoples qwer iu jhgkwqer= kqjhg fdkjhda kdfjh.
The primary geographic concentration kjh asdf ,mb mnmn.
Gkjhlb asdf will receive priority of emphasis.
Churches will be Biblically healthy, defined as or when
a.
b.
c.
Unsaved people are brought to Christ
Believers are discipled kls ajdf sakl dfjh lkj
No longer iouy oisuyf iuys;f adfg s
1)
2)
3)
d.
e.
Adsf dgf dfgj
Ert zsdfg fdghj
Dft hdf hf g
There is fg xdfh dfgj vfgj
Missionaries are gfhd sdfg dsfg df .
“Irreducible
Minimums”
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
People being saved
Asdf nasbdvf msanb s sfn snmv sdmnfv snmfbv
Believers kljh lkj
Biblically kjhasd flksajhf lkajh
Scripture lkjasdf l ghasjdh alksjh
Nmasdf asfnmv asmnbsd mnbvf nmavb mnfvb
Asdf jjka kjash jhsg jhvfds mnvfsv
Church operations asdf asfd asdf sadkj shbg
Believers asdf asdf kfsad kjsdf lkjhasd fj
Church asdf sadf asdfjhg kjfsjkhg kshg
Jkdfs taking place
Alkshf exhibited
Asdfh ashj occurring.
Observable
Behaviors
 People being saved
 Discipleship is kjh ,jkg
 Believers jhfg hgs
 The church has sdfg sdfg
 Scripture is asdf asdf asdf
 Believers asdf
 The church encourages asdf aasdf
 A total of 35 observable behaviors.
Questionnaire
On Behaviors
Report to
the Board
Ends
People Saved
10.0
5.0
Cross-cultural Outreach
Discipled Toward Maturity
0.0
Cooperating
Not Dependent
•
Report to
the Board
Irreducibles
People being saved
10.0
Cross-cultural outreach occurring
Discipleship practiced
9.0
8.0
7.0
6.0
Interdependence exhibited
Believers maturing
5.0
4.0
3.0
2.0
Partnering taking place
Biblically qualified elders
1.0
0.0
Church planting efforts underway
Scripture as authority
Believers sharing their faith
Church operations funded from local contributions
Governance independent of missionaries
Body life exhibited
•
Report to
the Board
The Monitoring Design Process
Board Policy
CEO
Interpretation
Ends
Statement
Joshua Project
Barrier Scale
Data Set
Definition
GRId
Data
Collection
Report to
the Board
Online Survey
Report to
the Board
Global Recipients Index (GRId)
Board of Trustees
Ends Policies
EMT
Word Summaries
HCJB Global exists so that
people world-wide
 come to Christ,
 become His disciples, and
 serve Him as active vital
parts of the body of Christ.
The results we seek to produce:
We place priority on multiplying
the resources God has given us
by creating
 sustainable and
 reproducible ministry, and
 empowering others to do
the same.
We can increase the worth of our
results by seeking their continuation
via:
 Sustainability
 Reproduction
 Empowerment
Our calling is global in obedience
to Christ’s command to disciple
all people. Our priorities are:
The recipients among whom we
will seek results are the:
 those people groups that
have not heard,
 those people groups with
limited access to the
Gospel, and
 those whom we mobilize to
serve Him.
 Believers
 Disciples
 Servants
 Unreached
 Under-reached
 Ready
HCJB Global Ends, Recipient Statement
Our calling is global in obedience to Christ’s command
to disciple all people. Our priorities are:
 those people groups that have not heard,
 those people groups with limited access to the Gospel,
and
 those whom we mobilize to serve Him.
Global Recipients Index (GRId)
Global Recipients Index (GRId)
Albania
Sunni Persian
(Bahrain)
.25%
.5%
1%
(Inverted MAF “Barrier” Scale) →
Poland
.125%
Bible Belt
USA
5
4.5
4
Quichua
(Ecuador)
Armenian, Ermeni
(Armenia)
3.5
3
2%
4%
8%
16%
← Access to the Gospel
← Percentage of Believers (Joshua Project) →
Tibetan,
Khams (China)
Kyrgyz
(Kyrgyzstan)
2.5
Han Chinese,
Mandarin
(China)
2
1.5
1
Komso
(Ethiopia)
32%
Where are “those we mobilize?”
Albania
.25%
.5%
1%
4.5
4
Quichua
(Ecuador)
Armenian, Ermeni
(Armenia)
3.5
3
2%
4%
8%
16%
← Percentage of Believers (Joshua Project) →
← Access to the Gospel
“Unengaged”
Sunni Persian
(Bahrain)
(Inverted MAF “Barrier” Scale) →
Poland
.125%
Bible Belt
USA
5
Tibetan,
Khams (China)
Kyrgyz
(Kyrgyzstan)
2.5
Han Chinese,
Mandarin
(China)
2
1.5
1
Komso
(Ethiopia)
32%
Global Recipients Index (GRId)
Albania
.25%
.5%
1%
4.5
4
Quichua
(Ecuador)
Armenian, Ermeni
(Armenia)
3.5
3
2%
4%
8%
16%
← Percentage of Believers (Joshua Project) →
← Access to the Gospel
“Unengaged”
Sunni Persian
(Bahrain)
(Inverted MAF “Barrier” Scale) →
Poland
.125%
Bible Belt
USA
5
Tibetan,
Khams (China)
Kyrgyz
(Kyrgyzstan)
2.5
Han Chinese,
Mandarin
(China)
2
1.5
1
Komso
(Ethiopia)
32%
Estimated Budget
by Quadrant
3%
.25%
.5%
1%
4.5
75%
4
3.5
3
2%
4%
8%
16%
← Percentage of Believers (Joshua Project) →
10%
← Access to the Gospel
“Unengaged”
.125%
(Inverted MAF “Barrier” Scale) →
5
2.5
2
1.5
1
12%
32%
Estimated Budget
by Quadrant
78%
13% 87%
22%
.125%
.25%
.5%
1%
4.5
4
3.5
3
2%
4%
8%
← Percentage of Believers (Joshua Project) →
← Access to the Gospel
“Unengaged”
(Inverted MAF “Barrier” Scale) →
5
2.5
2
1.5
1
16%
32%
GRId – The Past to Present
.25%
.5%
1%
4.5
4
Ecuador
2007
3.5
3
2%
4%
8%
← Percentage of Believers (Joshua Project) →
Ecuador
1931
← Access to the Gospel
“Unengaged”
.125%
(Inverted MAF “Barrier” Scale) →
5
2.5
2
1.5
1
16%
32%
Global Recipients Index (GRId)
.25%
.5%
1%
4.5
4
3.5
3
2%
4%
8%
← Percentage of Believers (Joshua Project) →
← Access to the Gospel
.125%
(Inverted MAF “Barrier” Scale) →
5
2.5
2
1.5
1
16%
32%
The Monitoring Design Process
Board Policy
CEO
Interpretation
Ends
Statement
Joshua Project
Barrier Scale
Data Set
Definition
GRId
Data
Collection
Report to
the Board
Online Survey
Report to
the Board
To Scott Harris at Avant and Wayne
Perderson at HCJB for sharing their journey
with others.
Metrics for Missions
September 23, 2009
Glen Volkhardt
[email protected]
www.paraclete.net

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