Course Outline

Report
Information Systems
Infrastructure
(IS3314)
3rd year BIS 2006 / 2007
Fergal Carton
Business Information Systems
Last week
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Topps
ERP benefits
Common data model
Integration
Single instance
This week
• Revision
Review of course objectives
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Basic flows of information (Finance / HR / Sales)
Understanding requirements for IS support
Business processes & related applications
Introduction to ERP systems
ERP implementation projects
IS issues in multi-national organisations
Case study tips
Structure your answer:
Convince reader you have read and
understood the case by applying a logic or
structure to your answer
It also makes the answer easier to read!
Case study tips
Structure your answer:
Different examples (both from case and
from your own experience) can be used to
maximum effect when drawn in to illustrate
a point you are making
eg. Time tracking (Genalytics, PPARS, …)
Use a diagram
Management
reporting
Recruitment
HR
Training
Payroll
Use of internet or any IS
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Automate manual processes
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Collection of information regarding
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Transaction processes
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Access to wider audience of potential candidates
Access to management reporting
Access to SOP’s and training material
Free up HR time from mundane tasks
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Promotion
Salary, commission, bonus calculation & payment
Transparency, visibility of information
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Recruitment
Personnel details
Holidays
Benefits
Cost saving
Time spent on research into training development
Has it meant new types of information / service are available?
HR and internet
• HR processes
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Recruit, Manage, Reward, Develop
View from Job-seeker and Employer
Automate without de-humanising
• Placement process
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Search, Contact, Send CV, Aptitude Test, Feedback & Offer
• HR web-sites (eg. for placement companies):
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Compare and score strengths, weaknesses
• Schwabb case study (benefits of web based HR applications)
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eg. Holiday planning from home
Enterprise Resource Planning
Integrated
Production
Logistics
Planning
Sales
Customer/
Accounting
Distribution,
Employee
and Finance
Order
Management
Human
Resources
Are there alternatives?
Scalability?
•As-is
Flexibility?
•Best of breed
Reliability?
•Custom solution
All Homes Provide
A roof over your head
A floor under your feet
A lock on the door
Electricity, water, sewer
A starter home
Uses standard blue prints
Can be built with generic skills
Requires much compromise
Doesn’t have unique features
Is very similar to the next house
Is generic in style and function
Picture
Your dream home
Architect develops a custom plan
Requires skilled craftsman
Requires little compromise
Is unique where you value it
Is like no other house
The style and function are specific
ERP
• Why ERP ?
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Automate and streamline sales/quote/order/invoice
Shorten order processing time
Better inventory control
Consolidates all sales information
Improve sales information on customers
Why reinvent the wheel, use best practice
Scalability
Robustness – one system, minimises repetition
Faster to implement
Clear upgrade path (linked to vendor): better expansion capability
Develop ERP skills in-house, useful for further projects
Ability to implement, large team required!
Quantifiable outcome & timescale
In-house
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More control over process design
More adherence to specific requirements
More programmers required
Own processes may be better than ERP template
Have we got the resources / experience
– Design
– Build
– Support
• Cost of back fill
• Long term Support issues
• Time scale & cost
What is unique to this business?
• Product configuration details
• Orders are allocated to work in progress
• Not build to order!
and
• Hockey stick
• Long lead times on orders
Topps questions
• What were the potential failure points for
the business?
• What are the potential benefits of ERP for
Topps?
• Could any depot deliver any sales order,
what would be required of IS?
What’s a “single instance”
application?
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One database
One server
Wide area network links
One time zone
One language
One set of configuration options
Standard set of processes (template)
Questions on exam
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9.30 Aula Maxima 16th March
1½ hour paper
4 questions, answer two
50% per question
3 questions of 1 part, 1 questions of 2 parts (25% each)
Essay type, typically
• Describe …
• Identify …
• Outline …
• Give examples …
IS 3314 reading material
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Course notes
Your own notes from in-class discussion
Research areas andmentioned in-class
• HR packages, recruitment web-sites (PeopleSoft.com, Monster.ie, …)
• ERP web-sites (SAP and Oracle)
• Placement company HR pages
• Package vs. custom debate
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Case studies and handouts
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EMC2: ERP implementation case study
Adam & Doyle (2001) Enterprise Resource Planning at Topps International Ltd
James A. O’Brien (2003) Introduction to Information Systems
• Chapters 7 Electronic Business Systems
Davenport, Thomas H. (1998) Harvard Business Review
• Putting the Enterprise into the Enterprise System
Evans & Wurster (1997) Strategy and The New Economics of Information
Deimler & Hansen (2001) The On-line Employee
Human Capital Institute (2006) The Current Landscape of Internet Recruiting
IS3314 Key terms and concepts defined
JJ Worrall (SBP, 2006) ERP helps make sales trend forecasting

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