Army After Next: Community and Family Support

Report
Soldier and Family Assistance Center
Briefing
Colleen Tuddenham
SFAC Program Director
Family and Morale, Welfare and Recreation Command
29 October 2008
Ms. Colleen Tuddenham/703-681-7399/[email protected] 1 of 10
051300R Sep 08
Background
•
Installation Management Command (IMCOM) assumed mission for Soldier
and Family Assistance Center (SFAC) on 15 Jun 07 in accordance with
the Army Medical Action Plan (AMAP)
•
3 Jan 08 Full Operating Capability (FOC)
•
Soldier and Family Assistance Center (SFAC) will
- Provide a continuum of services and care to support the
Warrior in Transition Unit (WTU)
- Provide a safe haven that promotes healing and provides
a Family with services dedicated to the needs of the
Warriors in Transition and their Families
Ms. Colleen Tuddenham/703-681-7399/[email protected] 2 of 10
051300R Sep 08
Soldier and Family Assistance Center
Key Concepts
•
3-way Service Delivery Model
- Full time provider on site in the Soldier and Family Assistance
Center (SFAC)
- Provider brought forward to Soldier and Family Assistance
Center (SFAC) when required, such as Staff Judge Advocate
(SJA)
- Priority appointment at an alternate location that is convenient to
Warrior in Transition (WT)
•
•
•
•
•
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30 Continental United States (CONUS) locations to support
Warrior in Transition Units (WTUs); an alternative model for Europe
Staffing: 5-13 Employees at each site, depending on WTU population they
support
Veterans Administration (VA), Traumatic Soldiers Group Life Insurance
(TSGLI), Defense Finance and Accounting Service (DFAS) and Army Wounded
Warrior (AW2) in Soldier and Family Assistance Centers (SFAC’s) serving the
severely injured
SFAC Director is supervised by the ACS Director
Virtual SFAC through myarmylifetoo.com
Standard Facility Design/Fiscal Year 08/09 Military Construction (MILCON)
Ms. Colleen Tuddenham/703-681-7399/[email protected] 3 of 10
051300R Sep 08
Soldier and Family Assistance Center
Services
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Provide information and referral services
•
Provide military personnel services
•
Coordinate entitlements and services with local, regional, state and other
federal agencies
•
Provide transition and employment assistance
•
Provide education services
•
Provide Traumatic Soldiers Group Life Insurance (TSGLI) counseling and
application/appeal assistance
•
Provide social services to include financial counseling, stress management,
and Exceptional Family Member Services
•
Coordinate substance abuse information and referral for Family members
Ms. Colleen Tuddenham/703-681-7399/[email protected] 4 of 10
051300R Sep 08
Soldier and Family Assistance Center
Services (Continued)
•
Coordinate child care and youth supervision options
•
Provide school transition services
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Provide legal assistance
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Provide pastoral care
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Assist in identifying lodging resources for non-Invitational Travel Orders
(ITO) Family members
•
Register vehicles and coordinate installation access for non-medical
attendants without identification (ID) cards
•
Renew and issue new identification (ID) cards
•
Coordinate translator services
•
Process invitational travel claims for Families
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Act as information conduit to Non-Governmental Organizations
•
Accept and manage donations
Ms. Colleen Tuddenham/703-681-7399/[email protected] 5 of 10
051300R Sep 08
Proposed Large Soldier and Family
Assistance Center Standard Design
Ms. Colleen Tuddenham/703-681-7399/[email protected]
250916R JAN 08
Key Milestones
•
•
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Client Tracking System
- Client Tracking System for Soldier and Family Assistance Center
(SFAC) activated 22 Jul 08
Training
- Facilitated Nongovernmental Organization Summit, 11 Dec 07
- Conducted Soldier and Family Assistance Center (SFAC) director
training, 3-7 Dec 07; SFAC Action Planning Conference, 28-31
Jul 08
Resources
- Published Standard Operating Procedures (SOP) in Annex C,
Fragmentary Order 2 (FRAGO), Execute Order (EXORD) 118-07
(HEALING WARRIORS), 14 Dec 07
- Deployed Hero Handbook template, 1 Jan 08
- Completed Letter of Instruction (LOI) for Donations Management,
27 May 08
Ms. Colleen Tuddenham/703-681-7399/[email protected] 7 of 10
051300R Sep 08
Way Ahead
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Complete facility renovations
•
Develop customer service metrics
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Develop Media Kit
•
Include Soldier and Family Assistance Center (SFAC) in next updates to
Army Community Service (ACS) regulation, accreditation standards, and
Common Levels of Support standards
•
Codify Soldier and Family Assistance Center (SFAC) staffing structure
Ms. Colleen Tuddenham/703-681-7399/[email protected] 8 of 10
051300R Sep 08
SFAC Locations
Ft. Drum
Ft. Lewis
USAREUR
USAG-Kaiserslautern
USAG-Heidelberg
USAG-Grafenwoehr
West Point
WRAMC
Ft. Leavenworth
Ft. Riley
Ft. Dix
Ft. Carson
Ft. Belvoir
Ft. Irwin
Ft. Meade
Ft. Leonard Wood
Ft. Eustis
Ft. Lee
Ft. Sill
Ft. Huachuca
Ft. Campbell
Ft. Hood
Balboa
Ft. Knox
Ft. Bragg
Ft. Jackson
Ft. Wainwright
Ft. Gordon
Ft. Bliss
Ft. Polk
Ft. Stewart
Ft. Sam Houston
Ft. Richardson
WTU Size:
USAG Hawaii
Ms. Colleen Tuddenham/703-681-7399/[email protected] 9 of 10
Ft. Benning
Battalion (250+)
Company (35 – 250)
051300R Sep 08
Fort Riley Soldier and Family Assistance Center
Fort Carson Soldier and Family Assistance Center
Ms. Colleen Tuddenham/703-681-7399/[email protected] 10 of 10
051300R Sep 08

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