Quokka Online Booking System For your web site to bear fruit, your online reservation strategy must allow your guest to reserve directly from your web site, making it a leading tool for your marketing and reservations. Customer service success depends on allowing customers 24 hour access to your rates and availability with no waiting and no delay in processing, producing instant guest confirmation. The Quokka Online Booking System allows you to control everything: availability, price and your policies. The system brings certainty, convenience, and relevance to your web site. Main Screen Policies & Options 1 Policies & Options 2 Room Class Info 1 Room Class Info 2 This is our unique room function feature. It allows Bed & Breakfasts to take bookings without fear of double booking by using a request-handler process. Online Offers This is the “overview” of all the offers you have applied to your room classes, plus quantities per night. For example, if a customer is visiting between the dates shown, the Kits View Suite is $275. Five rooms per night are available. Blackouts 1 Blackouts 2 Reporting Reporting is a both an issue and an opportunity for online booking. There is a large amount of data available to businesses when they use the Quokka Online Booking System but, there often isn’t enough time in the day to take advantage of this information. To help with this, the Quokka Online Booking System has a large number of “template” reports that help determine how many prospects who visit your site actually become customers. System Usage Analysis This report tells you how far into the booking process a guest went before exiting. The success of online booking is measured by looking at how many unique visitors you bring to the site, including those who may or may not book with you. Without online booking, you would be unable to determine this. Client Origin Another popular report is the source of the bookings. Also… • • • • • • • • Allow different levels of access for different users (e.g. Sales Manager and Yield Manager). Add discounts to any offer. Allow customers to view rates in several currencies. Properties can manage their own corporate rates. Email solicitation to those customers willing to receive promotional information. Create a simple brochure with descriptive text and colourful pictures. Create “a la carte” packages. Create packages to sell activities and attractions. Marketing All clients receive a free listing on Travel in BC. Quokka Systems has Marketing Affiliate agreements with various travel portals to help promote and sell your online inventory. In addition, your inventory is listed in room selectors on tourism organizations’ web pages and on activities’ web pages that link to approved accommodations. Putting it Together • • • • • • • • No software to buy, install or maintain. 100% control over rates, availability and policies in real time. You can accept bookings in real time or offer a booking-by-request system. Secure access for both for the consumer and the operator. Access to reporting on your Internet inquiries. Free support and upgrades. The system does not collect money up front; all financial transactions are left to the businesses providing the service. Two marketing programs enhance your web page and internet presence. And finally… "Today your web page is your biggest source for new business and its look and feel reflects your business virtually. Allowing online bookings to occur from this source turns this electronic brochure into a viable additional business avenue. To add online bookings you need technology to capture this business. The Quokka Online Booking System acts as your very own “cash register” opening and closing to your requirements."