Document

Report
Hardwiring the Parent Voice
Building a Foundation called
Family Support Services
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Presenters
Kris Green
Supervisor,
Family support services
Ted Hawley
Family Action Council
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Today’s objective
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Describe successful techniques to hardwire family
needs for services at the bedside
An example of a organizational chart that redefined
family-centered care as family support services
Using “S.W.O.T.” and “priority matrix,” as tools to
start a plan for your hospital on:
1. Goal setting
2. Recruiting parents
3. Funding opportunities
4. Getting established
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Family-Centered Care is a
philosophy of care that
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Recognizes and respects the pivotal role of
the family in the care of an ill child
Supports the family, as they define it, building
on their strengths
Promotes a healthy pattern of living
Views professionals and the parents as equals
in the goal of achieving what is best for the
child
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Key Elements of FCC process
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The family is the constant in the child’s life
Information exchange is unbiased
Recognize and respects different methods of
coping
Encourages and facilitates family to family
support
Found not only in program or at the bedside,
but incorporates POLICY
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This means that
through program and administrative development,
families and parents are fully integrated in the
care delivery at the Children’s Hospital
so that they can be the best parents for their child
who is admitted to the hospital with a diagnosis
that changed their family as they knew it
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Remote Alaska . . . .
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Alaska’s Geographic &
Diversity Challenges (scale)
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Hospital within Hospital:
Providence Alaska Medical Center
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360 Bed Campus
99-107 Beds are the Children’s Hospital and
Women’s Center
- 26 bed pediatric center
- 37 licensed bed NICU (census 45+)
- 32 post-partum
- 7 LDR
Outpatient subspecialty clinics
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Lofty goals:
Bringing change to an 75 yr. old hospital
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The journey of many steps,
is worth the reward
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History of family involvement
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1991 - Parents for Parents-Volunteer Group
1996 – Focus group that supported remodel
planning and program development
1997 – Family Advisory Council.
1998 – Part time Parent Coordinator hired
2000 – FT position
2004 - Family Support Services concept for
FCC initiatives to ancillary services; 1.5 paid
parent roles
2006- Family Support Services launched
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Family Support Services
Purpose (06’)
Compassionately provide
therapeutic family-centered care
by collaborating to
support those in need as they
navigate the healthcare system.
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Family support services (06’)
a multidisciplinary design
1.
2.
3.
4.
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Program development (in- & out-patient)
Volunteers - (Hospital & Community)
Parent in Board roles (FAC and Governing)
Direct parent support: groups, 1:1, within
TCHAP and throughout Ancillary services
Initiatives & policy setting with an emphasis
on FCC principles
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Monumental Task…..
What family-support services looks like
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Family Support Services
Family Action Council
Supervisor
Family Support Services
Kris Green
Volunteers
Kuddle Korp
Peds center
Parents For Parents
2007 Iniatives
Communications material
Integrate FCC priniciples
Palliative Care
CMN
fundraising
grants
donations
Child Life
3 fte positions
Hospital based Ed
1.6 fte position
parent navigator
NICU
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Bereavement Coun
Dina Banez, chair
MBU outreach
.5 fte
PPD
Cmty, NICU, Prenatal
Security Staff
Hospitality Services
1. Pediatrics
2. Out patient services
3. Surgery Cntr
student teachers
aides
Parents for Parents
NICU volunteers
Unit based intervention
peds ctr, L/D, NICU
ED and day surgery
Life on Lily pad
Volunteer Support
Unit support
Donation support
4. ED / NICU
Adult Educ
Parenting Classes
D/C life support
community based
PAMC
committee
CL Practicum
CL internships
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How did we do this?
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Learned and used business speak to include family
involvement in both care delivery and program/space
development
Research and validate the need for change–example:
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Direct cost savings
Increasing family satisfaction scores.
Make the pitch – selling family involvement to a highlevel administrator
Started small, advertised successes, and promoted
both staff and patient satisfaction.
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Get input from a variety
of sources. . .
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Family Action (advisory) Councils
Teen or Youth Councils
Physicians
Nursing
RT / Speech / OT / PT
Child life, teachers, and
navigators
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S.W.O.T. Analysis:
Strengths and Weaknesses
A strength is something a company is good at doing or
a characteristic that gives it an important edge
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A skill or expertise
A valuable resource
An achievement that creates market advantage
A weakness is something a company lacks or does
poorly in comparison to its competition
 Lack of skill or expertise
 Poor track record
 Lack of resources
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S.W.O.T. Analysis:
Opportunities and Threats
An opportunity is a future situation that can positively change an
organization:
 Increase in demand for services or choice by families
 Improved satisfaction scores
 Saves money when continuity of care is woven through units
and services where families have needs
A threat is a present or emerging situation that can be hurt the
company
 Competition
 Low satisfaction scores
 Inability to attract staff due to satisfaction or advanced
technology abilities.
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Family-centered care:
Business speak 101
Strength
INTERNAL
Weakness
Matching an internal
strength with
opportunity produces
leverage
Organizations that
don’t seize opportunity
become constrained.
An environmental
threat to a current
organizational strength
is vulnerability
A huge problem
emerge when outside
influences attack an
organization’s
weakness
Opportunity
Threat
EXTERNAL
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It’s your turn……
S.W.O.T. analysis
1. Break into 2 groups
2. Brainstorm S.W.O.T. for YOUR organization
on the following topics:
• Kris: funding and getting established
• Ted: recruiting and goal setting
3. Come back together with report out
4. Using worksheet, document good ideas for
you to shamelessly use…..!
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Get Creative –
See the potential
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Priority matrix tips
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Bucket similar topics
Set expectation that majority rules with
following voting tools:
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Vote using single dot color – most votes win
Voting dot value: red, green, yellow
Thumbs up or down (yes or no)
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Priority and Payoff Matrix
high
Jewels
Quick fixes
Tough or Risky
Drop
low
easy
difficult
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Provided in packets today 
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Worksheets to take back
Copy of by-laws
Goals and accomplishments of
family action council
Promotional materials
Contact information
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The Children’s Hospital at Providence
3200 Providence Drive • POB 196602
Anchorage, AK 99519
Kris Green
907-261-5895 (Phone)
[email protected]
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