Service Manager Rory McCaw, Principal Consultant, OpsMgr MVP Infront Consulting Group Provance “As an ISV, the flexibility and extensibility of the platform allows us to deliver the same powerful capabilities we provide in our stand-alone Provance IT Asset Management software from right within System Center Service Manager. Customers get the best of both worlds – our longtime Provance expertise in IT Asset Management delivered with Microsoft System Center technology.” Management Group B Web Portal 443 >150 ms Latency Diff. Domain Portal Server Terminal Server SM Management Server 1433 SM DB 5724 WAN 1433 Same LAN Create Packages & Programs Configure SM Portal End User Requests Software End User Manager Approves Request Manager Advertisement Delivered Software Deployed SERVICE MONITORE D ALERT GENERATED INCIDENT CREATED INCIDENT DIAGNOSED INCIDENT RESOLVED CONNECTOR INCIDENT CLOSED CONNECTOR IT Analyst / Operator Bi-directional connectivity for incident notification and change request approval between Service Manager and AlarmPoint Setup and Deployment Incident and Change Management Data Warehouse and Reporting Integration with Other System Center Products Extending and Customizing http://go.microsoft.com/?linkid=9727037 http://go.microsoft.com/?linkid=9727038 http://go.microsoft.com/?linkid=9727039 http://go.microsoft.com/?linkid=9727040 http://go.microsoft.com/?linkid=9727041 © 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.