New Member Orientation
Congratulations on your decision to join us in the
rewarding world of real estate. We are pleased to
have you as a member of the Kansas City
Regional Association of REALTORS®.
You’ll want to be fully aware of the many
features and benefits of your new membership.
The more you know, the more you can
accomplish for yourself and for your clients and
Brenda Oliver, GRI, PMN
Heritage Realty
You may have already completed your
Matrix/MLS Orientation and this is the second
2013 KCRAR President
part of your Orientation.
Three Parts of your KCRAR Orientation
1. This presentation about KCRAR
(15 minutes) Follow the various links to become familiar with the topic being
referenced and use your browser’s back button (or exit the web page to return
to this presentation) as you proceed.
2. The online video about the National Association of REALTORS®
(20 minutes) Instructions are at the end of this presentation.
3. The online “Code of Ethics” training required of all REALTORS®
(2 ½ hours) Instructions are at the end of this presentation.
You do not have to complete all this in one sitting,
and that includes #3. You have 60 days to finish.
Upon completion, you will receive an email from NAR which you will
forward to us.
For questions call 913-661-1600
Supplemental Materials
Not everything important to you is shown in this presentation. You need to
visit our website to study and/or print the following important pages.
Pay particular attention to the Toolkit for Fast Start-up * This is a guide to help
you get your career started as quickly as possible.
Daily Legal Do’s
REALTOR® logo use
RESPA Federal Tips
RPR for Property Data
Personal Safety
Contract/Timeline flow chart
Short Sales rules for listing and selling
Designation and Certifications
Marketing Yourself
Mortgage Fraud
New Homes Road Map
Toolkit for Fast Start-Up *
Sales and Presentation Tools
Market Reports
Click here for these pages.
What is KCRAR?
We are your support organization providing 7,000
REALTORS® in 9 counties
with vital goods and services.
It is the mission of the Kansas City Regional Association of
REALTORS® to be the advocate for REALTOR® members;
to advance the professionalism, integrity and competency
of members, and to promote private property rights.
Your Affiliations
You are now a member of:
Kansas City Regional Association of REALTORS®
National Association of REALTORS® (NAR)
Kansas Association of REALTORS® (KAR) or the
Missouri Association of REALTORS® (MAR)
Heartland Multiple Listing Service (HMLS)
Your license is governed by state regulatory agencies:
Kansas Real Estate Commission
Missouri Real Estate Commission
Your KCRAR Leadership
KCRAR is governed by a Board of Directors voted for by its members. To
review the association bylaws click here.
Volunteer Committees, comprised of members, orchestrate and determine
our direction in areas including fundraising, budgeting, lockboxes,
education, forms, contracts, government affairs, networking and
All members, regardless of tenure, are encouraged to volunteer for
committees so they may learn as well as contribute to the future of
their industry. We hope you will volunteer, too.
The employees on staff at KCRAR are your partners. Their job is to assist
you with store sales & affinity services, education, billing, technology issues
and government affairs.
The role of everyone here is to help you,
and to further the success of our industry.
The Departments of KCRAR
Sales Contracts & Related Forms
Lockbox Distribution
Government Advocacy
Events & Networking
Technology Services
Code of Ethics Enforcement & Arbitration
REALTOR® store & Affinity Services for money-saving
offers on products and programs
Our School is accredited by the Kansas and Missouri Real Estate
Commissions and we are a proprietary school under the
Kansas State Board of Education.
Jan Pringle,
As a benefit of membership, all regular continuing education
courses for license renewal are free of charge to you.
Education Director
Sherry Young
School Registrar
You’ll benefit from:
An experienced, qualified, accredited faculty.
Timely curriculum focused on the most important topics.
Monthly scheduling of required and elective courses.
Various certification and designation programs.
“Road Show Series” workshops scheduled
around the KC metro area.
Convenient online course registration at our website.
Read more here
Sales Contracts & Related Forms
The myriad of legal forms you need for transacting
your listings and sales are created at KCRAR by
the knowledgeable, dedicated volunteers who
serve on the Forms Committee. Production is
overseen by KCRAR staff.
Perry Crume,
Sr. Vice President,
All documents are approved by legal counsel and
are revised annually to reflect legal and regulatory
requirements, member suggestions, and ease of
All forms are accessed online and can be
electronically transmitted for review and
signatures by your customers and clients.
This member benefit is provided free of charge.
Jennifer Martin,
RE/MAX First
2013 ChairpersonKCRAR Forms
For mortgage financing options to help you make more sales, check
Lock Boxes
For the secure and reliable safekeeping of door keys
at all your listings.
The Electronic Keybox System is a service of KCRAR.
Bruce McLaird
Supra System
Supra is the Electronic Keybox and Lockbox System vendor. This is
a secure, protected system that you pay for, so never share your
password with anyone.
Members lease the lockboxes and they can be opened by
special display keys or an Apple iPhone, Android or Blackberry.
The KCRAR lobby staff assists with training and they have an
ample supply of lockboxes whenever you need them.
Read more here.
Government Advocacy
The KCRAR Governmental Affairs department is here to protect your business
and ensure your voice is heard. The real estate industry faces constant legislative
and regulatory proposals which can negatively impact your success by raising
the cost of doing business or adding barriers to property ownership and real
estate transactions.
When informed REALTORS® speak their minds, lawmakers listen. Become a
politically active and informed REALTOR® and join us as we continue to protect
your livelihood. Read more here.
is our vehicle for helping to
protect your business
Derek Ramsay, RCE
Jeff Carson
VP for Missouri
REALTOR® Advocacy &
KCRAR Commercial
Director of Kansas
REALTOR ® Advocacy,
Former President of
What is RPAC?
RPAC is the REALTORS® Political Action Committee.
RPAC is the voice of tens of thousands of REALTORS® in the political arena. RPAC
was established to help elect candidates at the Federal, State, and Local levels who
are supportive of the free enterprise system and private property rights. RPAC is
nonpartisan committee that supports candidates and officials that support our
Why Contribute to RPAC?
RPAC is not simply giving money to political candidates; it is INVESTING in your
business and your commitment to preserving the future of the real estate industry.
We belong to the “REALTOR® Party“ and we vote!
Read more here.
We help you stay informed.
At KCRAR, we provide several newsletters, both online and in print.
Print options are available for our primary monthly publication,
CONNECT, as well as a bimonthly broker-focused newsletter.
Each month you’ll receive a print newsletter covering topics of the day
from KCRAR and Heartland MLS. For the most recent online versions,
click here.
Kyla Barcus
Director of
and Outreach
Watch for our online newsletters, too. Remember to watch your email
inbox for KCRAR publications.
Make the home page on your computer so you’ll
always see news and events. You can log on to HMLS/Matrix from
there, too.
Join us on Facebook, Twitter, YouTube and Flickr.
Mia Katz
Events & Networking
An important component of your success in real estate is becoming
acquainted with your fellow REALTORS®, so don’t miss these fun
and valuable opportunities.
Holiday Parties, Board Officer Installation
Banquets, Silent Auctions, Charity FundRaising, Golf Tournaments, Bowling,
Cocktail Get-Togethers, RPAC…
Watch the newsletters and email notices
for upcoming events.
Carrie Stricker
Events Manager
Kelly Muehlberger
Membership, RPAC
Watch for YPN events, too.
The Young Professionals Network is an advocate for young REALTORS®
Learn more here.
Technology Services
KCRAR provides the very latest information and
assistance about the technologies that can advance
your career.
Michael Pierce
Practicing REALTOR®
and Director of
Emerging Technologies
Juli Everly
◦ In-house, low-cost creation of your own website.
Just obtain your domain name and we’ll
take it from there.
◦ Online sales contracts access and transmittal
◦ Classes on iPads
◦ Classes on website optimization
◦ Classes on social media marketing
◦ Best electronic purchases
◦ Best cell phone apps
KCRAR stays on top of today’s technology so you
can compete in this rapidly-changing market.
Member Benefits
Read more here
Membership Department and Your Records
You already met someone from the Membership Department, but
you might contact them again in the future for adding a personal
assistant or opening your own brokerage.
When you have changes regarding the following:
Home address
Email address
Phone number
You need to go to our website and after login,
go to “Personal Information” to make updates
for your personal record.
Tricia Grace, RCE
Senior Membership
1. If you obtain a second license for KS or MO you need to notify
us! Call our main number for instructions.
2. You must also notify the appropriate real estate commission(s)
within 10 days of an address change.
Accounting & Billing
Our Accounting Department will help you with invoice questions,
and MLS or KCRAR service interruptions due to billing issues.
When you have a problem, just call.
We can help with your recordkeeping needs
for taxes and budgetingYour history of all payments made to KCRAR and HMLS
can be accessed on our website by clicking on
“Accounting and Invoice Services.”
Green billing system: You can pay your membership dues
and invoices online, and you can set up automatic payments
for MLS fees.
REALTOR® Code of Ethics
Enforcement & Arbitration
All REALTORS ® pledge to uphold the Code of Ethics.
KCRAR processes complaints from the public and among REALTOR®
members when accusations of violations take place.
We also hear grievances when member brokerages are in dispute.
Information for filing a complaint is found here.
All members are required to complete Code of Ethics training every four years
of membership, and new members like you need to complete it in your first 60
days, per our bylaws. The course will be found here in Part #3 .
Debbie Strange, RCE
Executive Assistant &
Professional Standards Manager
REALTOR® Store & Affinity Services
Helping you save money
The KCRAR lobby store offers reduced prices on products such as specialty
signage, mortgage calculators or open house flags. Our purchasing power
allows us to pass the savings along to you.
Our Affinity Partners provide attractive pricing for a myriad of products:
car rentals, electronic purchases, health insurance, house cleaning, junk
removal, office supplies, car tires & batteries, and more. Read more here.
Store Sales,
Linda Dennis
Lobby Receptionist,
Member Services
Tips for Success
Take it from the top producers…
The road to success has many requirements, but there are three things that will form
the basis of your achievement.
1. Education
Be pro-active instead of re-active. Attend courses on various topics before you need
them. The day your client asks about short sales, for example, is not the day to start
learning about them. Pursue designations and certifications - ask your Broker for
suggestions. Attend at least one KCRAR CE class every month and attend our
networking and Roadshow events.
2. Professionalism
A true professional follows rules, laws, Professional Courtesies, and the Code of Ethics
to the letter without cutting corners, and they always put the customer first. Also,
remember you need to look the part if you want to inspire trust and confidence with
your clients and your peers, so dressing for success is important.
3. Commitment
Stay determined! Nothing great was ever achieved with a half-hearted attitude. Set
your goals high, revise them over time, and create the future you want through
dedication, determination and customer service.
Congratulations on completing Part I
of your Orientation.
We welcome you to KCRAR and we
wish you success in your new career.
Remember that we’re eager to help
you in any way possible, and I look
forward to seeing you at some of our
many classes and events.
Diane Ruggiero, CAE, RCE
KCRAR Chief Executive Officer
The last part of your KCRAR Orientation is to become familiar with our
Professional Courtesies. This list was compiled by your peers at KCRAR
and it’s a way of doing business that we promote and respect.
So please read and study these guidelines, and put them into practice in your
daily business. Courtesy, simply put, is respect for others – and we all
deserve that from our fellow REALTORS®. Click here.
Best wishes,
Orientation - Parts 2 & 3
Part 2
Watch the 20-minute video about your membership with the National
Association of REALTORS®. Click here. While at the NAR website, go
to the home page and set up your password and user name because
you’ll use that site often.
You will be asked for your “NRDS” number. (National REALTOR®
Database System.) Find it here and write it down and keep a record of
Part 3
Complete the online Code of Ethics training at the NAR website.
Click here. This will take approximately 2 ½ hours.
When you have finished the Ethics course, you will receive an email
from NAR confirming your completion.
[email protected]
Remember that!
Best wishes for a
prosperous and happy

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