Business Improvement
Knowledge Understanding Action
Do you know...
• Do you know your strengths?
• Do you know where you are vulnerable?
• Have you an understanding of the talent in your
• Do you know how your people see your business?
• Have you got a clear, coherent and consistent
business model understood by everyone?
• Where the lever for high impact performance
improvement are?
Why some improvements fail to
Not linked to organisational objectives
No overall strategy for corporate development
Corporate culture not taken into account
Purchasers not clear about what they are buying
Suppliers finding solutions to problems they can
• Lack of metrics and evaluation
• Time and financial pressures on the organisation
• Change process not managed effectively
Business Improvement
Understanding your opportunities for
greater success
What is the BIR?
This Rapid Business Improvement process uses an
organisational needs analysis tool (BIR), designed to
quickly capture the current performance of the business
and help you identify high impact business improvements.
Capture a snapshot of the business
Contrast the perception of stakeholders
Identify priorities
Determine improvement action
Why the Business Improvement
Unlike other questionnaire tools the BIR uses a unique
delivery combination of :Expert facilitation
Adaptable process to suit business culture
Multiple level involvement from within the business
Holistic view
Combines both ‘hard’ and ‘soft’ data
Provides a baseline for improvement action
This process provides you with...
 Facts that determine an agenda
 Data based upon the perceptions of the Board,
management team and staff
 Differences in perceptions across groups & between
 A comparison of current versus desired state
 A modular approach to meet immediate and medium
term objectives
 Outputs that have face validity with all users
Process Map
The feedback process drives discussion on the
business performance, identifying areas for
Data charts
Key ratios
Intelligent mirror
Emerging issues
Key concerns
Some Examples of Data
Management Processes
Management Style
 Determining improvement action
 Gauging alignment of stakeholders
 Developing high involvement culture
 Building strategy
 Assessing capability and development priorities
 Understanding vulnerabilities
 Rapid & to the point
 Pragmatic
 Ownership of the action plan by the stakeholders
 Strong Face validity for participants
 Holistic feedback
 Adaptable to meet the changing needs
 The BIR provides knowledge driven solutions
 Broad view of business gives a context for
decision making
 Inclusive tool to engage stakeholders
 Quick & easy to use
 Expert support to translate findings into practical
The holistic approach
Operational Management
People Management
Management Values
Management Skills
Personal Skills - Mgt
Sample Appendix Output
Measuring Success
Customer Feedback - Optional
Supplier Feedback - Optional

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