System Center Service Manager: Concepts, Architecture

Report
System Center Review
Configure
App Controller
Orchestrator
Deploy
Virtual Machine Manager
Self Service
Service
Model
Service
Delivery &
Automation
Operations Manager
Configuration Manager
Data Protection Manager
App
Owner
DC
Admin
Service Manager
Service Manager
Monitor
Operate
Application Management
Service Delivery & Automation
Infrastructure Management
IT Service
Management
• Incident and
Problem
Management
• Change and
Release
Management
• Service Request
Fulfillment
• Service Level
Agreement (SLA)
support
IT-as-a-Service
• Self-service
Portal
• Service Catalog
• Role-based
offerings
System Center
Integration
• New connectors
to VMM &
Orchestrator
• Improved
connectors to
OM, CM & AD
• Orchestrator
Runbooks
• VMM Private
Cloud
integration
Business
Intelligence
• System Center
Data Warehouse
• OLAP support
for reporting and
drilldown
Service Catalog
Reports
Email / Mobile / Client
Process
Workflow
Standard
Process
Automation
Workflows
Integration
across Stack
Change
Service
Request
Release
Configuration
Management Data
Base
Knowledge
Compliance
& Risk
Configuration
Items
Solutions
Work Items
Self Service
Incident
Problem
Forms
Reporting &
Data
Warehouse
SvcMgr
DB
SvcMgr
DW
SC
DW
Rep
DW
DM
DW
AS
OM
DW
CM
DW
Manages Workflow hosts
Initializes security context for
Modules
WCF Host Service
CRUD ops on CI & WI
Importing Management Packs
Authorization
Encrypt & Store Credentials
Data Access Service
(OMSDK)
• One Process/Account
• Shared across workflows
Workflow Host
•
(MonitoringHost.exe)
Caches Instance Graph
Passes Configuration to Modules
•
•
•
System Configuration: Credentials,
Management Packs
Configuration Item Instances
Work Item Instances
Staging Tables
Data Access Service
(OMSDK)
• Extract, Transform, Load (ETL)
• Management Pack Sync
• Deployment & Orchestration
Workflow Host
(MonitoringHost.exe)
• Repository of
• Data Optimized for
Reports
Transformed Data
• Facts/Dimensions
• System Configuration Data
• Staging of Extract data
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Questions?
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