新编剑桥商务英语 Success with BEC 陈观亚

Report
新编剑桥商务英语
Success with BEC
BEC-The New Business English
Certificates Course
2010.09
新编剑桥商务英语(初级)教学大纲
 课程编号 Course Number:
 课程名称 Course Name:商务英语
 课程教材 Textbook:新编剑桥商务英语
(第三版)经济科学出版社
 学时学分 Studying Hour & Credit: 36/2
新编剑桥商务英语(初级)教学大纲
 一、课程描述 Course Description:
《商务英语》是为MBA学员开设的一门英语
必修课程,旨在把国际商务活动和系统的英语
语言知识以及技能培养密切结合在一起,培养
适应经济全球化的高级工商管理人才。本课程
的设置是为了让学员通过学习商务英语能够适
应并胜任与外贸、合资及外资相关的工作,从而
提高他们的英语听、说、读、写、译的实际运
用能力与跨文化交际能力。
新编剑桥商务英语(初级)教学大纲
 二、课程教学基本目标 Course Objective:
 1. 能听懂一般商务活动中的电话、产品展示、谈
判、会议发言等,能基本把握言语者的态度和意图。
 2. 能用基本正确的英语进行一般商务活动,如社
交活动、展示产品和业务谈判,筹备商务会议,或
作会议发言。
 3. 能为读懂主要英语报刊、杂志有关商务活动的
一般性报道和评论文章打好基础。
 4. 能草拟或翻译一般性商务材料,包括公函、公
务报告、简历和填写表格等。
新编剑桥商务英语(初级)教学大纲
 通过学习该课程,使学员能够了解、熟悉并
掌握一些与商务有关的英语词汇、专业术语、
表达方式以及一些商贸相关知识,能够运用
所学的英语技能在商务环境中进行有效的交
际与沟通,并知道怎样用英语处理商务中的
一些事物和问题。
新编剑桥商务英语(初级)教学大纲
 三、教学内容 CONTENTS
M
1
Business topic
Business skills
1.1 World of work P6
Reading: training and
workshops
Listening: What does
your job involve?
Grammar: The present
simple
Adverbs and expressions
of fequency
Speaking: Work-life
balance
1.2 Personal and
professional details
P10
Vocabulary: Meeting
people
Writing: Personal and
professional profiles
Vocabulary: job and
work
Reading: Employee of
the Year Award
Exam spotlight
1.3 BEC
Preliminary
Exam
Format;
Reading Test
Format P14
新编剑桥商务英语(初级)教学大纲
M
Business topic
2
2.1 Work in progress
P16
Listening: New projects
Grammar: The present
continuous
Reading: Temping is
learning
Speaking: Temporary
jobs
Vocabulary: Hiring and
firing
Business skills
Exam
spotlight
2.2 Making
2.3 Writing
arrangements P20
Test Format
Listening: Arranging P24
a meeting’
Writing: Confirming a
meeting
Grammar:
Prepositions of time:
at, in, on
Writing: Accepting an
invitation
新编剑桥商务英语(初级)教学大纲
M
3
Business topic
Business skills
Exam
spotlight
3.1 Company
biography P26
Reading: The man
behind McDonald‘S
Grammar: The past
simple
Reading: Company
profiles
Speaking: Presenting
your company
3.2 Company
performance P30
Vocabulary: What
companies do
Writing: Press release
Listening: Company
structure
Vocabulary: Production,
sales and share prices
Reading: An agency built
on proactive processes
3.3 Listening
Test
Format;
Listening Test:
Part One P34
新编剑桥商务英语(初级)教学大纲
M
Business topic
Business skills
4
4.1 International business
P36
Reading: Fashion industry
crisis after EU import ban
Listening: Views on import
controls
Speaking: Imported goods
Grammar: Modal verbs:
can/could/should
Reading: business 2 business:
global communication
4.2 Business
communications
P40
Speaking: On the
phone
Writing: Dealing
with complaints
Grammar: will for
offers and promises
Listening:
Telephone messages
Exam
spotlight
4.3
Speaking
Test
Format;
Speaking
Test:
Part One
P44
新编剑桥商务英语(初级)教学大纲
M
Business topic
Business skills
Exam
spotlight
5
5.1 Career choices P46
Reading: Escaping the
rat race
Vocabulary: Money
expressions
Grammar: The present
perfect
Listening: Career
changes
5.2 Achievements
and plans P50
Reading: In-company
communication
Writing: Progress
reports
Reading: Talking
about results
Grammar: going to
Listening: Negotiating
a bank loan
5.3 Reading
Test: Parts
One to Three
P54
新编剑桥商务英语(初级)教学大纲
M
Business topic
Business skills
Exam
spotlight
6
6.1 Business travel
P56
Listening: Flight
problems
Grammar: Reported
speech
Reading: No card,
no ticket
6.2 Travel arrangements
P60
Vocabulary: Hotel amenities
Writing: Booking enquiries
Listening: At the hotel
Listening: Arranging
business travel
Speaking: Making a booking
Writing: Changes to flight
details
6.3 Writing
Test:
Part One
P64
新编剑桥商务英语(初级)教学大纲
 四、教学安排 Course Arrangements:
本学期学习6个单元,每个单元包括3
个部分,安排6学时,共 36个学时。
 五、教学方法与手段 Teaching Method:
采用多媒体教学,课堂讲授。
新编剑桥商务英语(初级)教学大纲
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六、教学要求 Requirements:
1. 出勤
15%
2. 平时作业与随堂测试
25%
3. 期末考试
60%
4. 考试形式
闭卷考试
 注: 缺课1/3 以上者不得参加期末考试。
新编剑桥商务英语(初级)教学大纲
 七、教材与参考书 Textbook & Reference:
 教学用书 TEXTBOOK:
 新编剑桥商务英语(初级)学生用书(第三版)
 经济科学出版社 2008. 10
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参考书目REFERENCE:
新编剑桥商务英语(初级)教师用书(第三版)
经济科学出版社 2009. 1
新编剑桥商务英语(初级)同步辅导(第三版)
经济科学出版社 2009. 6
新编剑桥商务英语(初级)练习册(第三版)
经济科学出版社 2009. 2
新编剑桥商务英语(初级)教学大纲
 八、推荐浏览网站Websites:
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1.商务英语学习相关网站
商业周刊 http://www.businessweek.com/
金融时报 http://www.ft.com
财富 http://www.fortune.com/
哈佛商业评论 http://www.hbr.com
福布斯 http://www.forbes.com
企业家 http://www.entrepreneur.com
新编剑桥商务英语(初级)教学大纲
 2. BEC考试相关网站
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http://www.24en.com/BEC/http://www.bec2.cn
http://www.51test.net/bec/
http://www.shareidea.cn/study_bec.asp
http://www.businessenglishpod.com/
http://www.englishclub.com/businessenglish/index.htm
 《教学大纲》制定人:曾利娟 陈观亚
2010年8月
1.1 World of work 工作领域
Focus 学习重点
1.熟悉与工作领域相关的词汇
2.学会谈论培训课程、工作职责以及如何处理好
工作与生活的平衡关系
3.练习在听力和阅读过程中寻找相关信息
4.掌握一般现在时和频率副词的用法
New words and Expressions
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business n. 工商企业;商行;商业
technique n. 技巧,技能
cross-cultural adj. 跨文化的
Internet n. 英特网,国际互联网
presentation n. 口头报告,陈述,叙述
public speaking 演说,演讲
consultant n. 顾问
consultancy n. 咨询公司
run vt. 开办(课程/ 讲习班)
New words and Expressions
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one-to -one 一对一的
accredited adj. 公认的
motivational adj. 激发积极性的,
client n. 客户
entertaining adj. 有趣的,使人愉快的,
professional adj. 专业的,职业的
involve vt. 包含、需要、使成为必要部分
responsibility n. 责任,所负责的事情
be responsible for sb./ sth. 对某人/某事负责
New words and Expressions
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title n. 头衔,职称
sample n. 样品 试用产品
account n. 账目,账户
correspondence n.(来往的)信件
badge n.徽章
identify vt. 发现,确定
workshop n. 研讨会,讲习班
New words and Expressions
 catering service 餐饮服务
 MD managing director 的缩写,总经理,
执行董事
 gadget n. 小巧的器械,小玩意儿
 interior adj. 车内产品,内部装饰
 memo n. 备忘录,便条,便笺
 electrical appliances 电器,家用电器
 ship vt. 运送
New words and Expressions
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power point 电子版幻灯片
bonus n. 奖金
catalogue n. 产品目录
positive adj. 积极乐观的
presence n. 仪态,风度,风采
diary n. 记事簿
Athens n. 雅典(希腊首都)
Expressions on Job
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Do you like your job?
Do you often travel abroad ?
How are you?
…Not too bad, thanks.
I work for a company that…
I work as…
What does your job involve ?
My job involves doing…
What do you do ?
I deal with
Who is your MD?
I am based in ….
Reading: Training and workshop
培训与研讨会、讲习班
Background knowledge
多种多样的培训
 依据培训地点不同通常有:
 1. 内部培训(Internal training或称in-housetraining )是一种在工作场所进行的在职培训,因
此也称为on-the-job training,其特点是经济实惠。
 2. 外部培训 (external training),是一种将员工
送往专门培训机构的离岗培训,因此也称为 offthe-job training。
 3. 网上培训 (web-based training)是一种基于
网络环境下的培训尤其受到那些公司员工分布地域
广的公司的青睐。
Reading: Training and workshop
 依据培训内容不同通常有:
 1. 新员工岗前培训 (New employee orientatiion
training)
 2. 领导才能培训 (Leadership training)
 3. 实施绩效评价培训 (Performance appraisal
training)
 4. 个人电脑培训 (Personal computer training)
 5. 团队精神培训 (Team building training)
 6. 招聘培训 (Hiring process training)
 7. 培训师培训 (Training the trainer)
 8. 新设备操作培训 (Operating new equipment
training)
 9. 防止性骚扰培训 (Sexual harassment training)
J&C培训公司简介
 J&C是一家为个人和职业发展提供咨询服务的培训
咨询公司。总部设在牛津,由Janet Coyte,珍妮
特.考约特掌管。珍妮特是一位经验丰富的教师和
咨询师.她为公司和大学开设各种课程和讲习班.作
为培训师,她的工作是帮助商业人士摆脱困境 。有
时她也提供一对一的电话咨询或电子邮件咨询。
 她著有两三本书,也写些关于演讲技巧和口头报告
技巧的文章。同时,她还是国际著名的演说家,在
世界各地发表鼓舞人心的演讲。
 J&C 的客户说他们的课程生动、专业、而且非常实
用。
Listening: What does your job involve?
你的工作包括哪些职责?
 Job titles 工作头衔
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Chairman of the Board of Directions 董事长
Managing Director/ General Manager 总经理
CEO: Chief Executive Officer 执行总裁,首席执行官
CFO: Chief Financial Officer 首席财务官
Financial Director 财务总管
Marketing Director 营销总管
Production Director 生产主管
Job titles 工作头衔
 Personnel Manager/Human Resources
Manager 人事经理
 Chief Accountant 总会计师
 Sales Manager 销售经理
 Marketing Manager 营销经理
 Public Relations Manager 公关经理
 Advertising Manager 广告经理
 Works/Factory/Production Manager 生产经理
 Purchasing Manager 采购经理
 After-sales Manager 售后经理
Job titles 工作头衔
 Communication/ Information Manager
信息经理
 Quality Manager 质检经理
 R. & D. Manager 研发经理
 Management consultant 管理咨询师
 Personal assistant 个人助理,私人助理
 Sales representative 销售代表
 Consultant 顾问
Grammar:The present simple
一般现在时
 一般现在时用于描述:
1.稳定的、经久不变的情形
(Permanent situations)
2. 习惯动作或经常性的动作
(Habits and frequency of activities)
3. 作息时刻 (与时间短语连用)
(Timetables with a time expression)
Adverbs and expressions of frequency
1. Adverbs of frequency: Words such as
always, usually, often, sometime,
occasionally, rarely, seldom, and never
usually come before the verbs.
2. Expressions of frequency: once a
week, twice a month, every Monday,
on Thursdays. These usually go at the
end of the sentence.
频率副词在句子中的位置:动词前be 动词后
Adverbs and expressions of frequency
Adverb
Frequency
always
100%
usually
90%
often
75%
sometimes
30%
rarely
10%
never
0
Speaking: Work-life balance
工作与生活的平衡
 Discussion
1. Do you work or study too much?
2. Do you know how to balance your
work with you life?
3. What kind of life do you prefer, love
the life you live or live the life you
love?
Speaking: Work-life balance
 Ways of work-life balance
(保持工作与生活平衡的途径)
1. Prioritize tasks
(区分任务的优先次序)
2. Set aside one night each week for recreation
(每周留出一个晚上放松娱乐)
3. Seek professional help
(寻求专业帮助)
1.2 Personal and professional details
个人和职业详细情况
 Focus 学习重点
 1.熟悉与个人信息和职业描述相关的词汇
 2.学习掌握描述个人和职业详细情况的相关
技能
 3.学习在阅读过程中寻找具体信息
 4.学习写个人简历
New Words & Expressions
division n. 分理处,部门
colleague n. 同事
profile n. 传略;人物简介;概况
questionnaire n. 问卷,调查表
interview n. 采访;面试
single adj. 单身的,未婚的
musical instrument 乐器
file n. 档案,文件
New Words & Expressions
destination n. 目的地
follow-up questions 后续问题,补充问题
swap vt. 交换
electronics n. 电子学;电子器件
varied adj. 多变化的,各不相同的
confectionary adj. 糖果的,有关甜食制造的
annual adj. 每年的,年度的
allocate vt. 分配,分派
candidate n. 候选人
criterion n. 标准,准则 pl.(复数) criteria
New Words & Expressions
Inc. adj. Incorporated 的缩写,股份有限的
employee n. 员工,雇员
value n. 价值观,准则
supervise vt. 主管,监管,管理
coordinate vt. 使协调
scuba diving 水肺潜水
marathon n. 马拉松赛跑
finance assistant 财务助理
audit vt. 审计
New Words & Expressions
master’s degree 硕士学位
judo n.柔道
Chronic Fatigue Syndrome 慢性疲劳综合症
ambitious adj. 雄心勃勃的
journalism n. 新闻学,新闻业
breed vt. 饲养
terrier n. 小猎狗
chewing gum 口香糖
gallery n. 画廊,美术馆
format n. 形式,格式
SARS--Severe Acute Respiratory
Syndrome 严重急性呼吸道综合征,俗称非
Background knowledge
 English Name 英美人的姓名
姓名的组成
大多数英美人的姓名由三部分组成,排列顺序如下:名
(first name )+中间名(middle name ) +姓氏
(last name)
first name 和middle name一般是父母取的,所以又
称 given name ,在基督教国家也称Christian
name。
姓氏是祖传的,所以last name又称family name 。姓
氏还可以是surname。
 大多数人有一个中间名,但也有些人没有中间名,或
有两个以上中间在交际场合一般不用中间名。
English Name
姓名的缩写和顺序
我们在看外国人写的书和文章时,常看到缩写。
如《哈里.波特》的作者J. K. Rowling
Joanne Kathleen Rowling
Joanne: first name
Kathleen: middle name
Rowling: surname/ family name
Speaking: Meeting People 打招呼
 Useful Languages
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What’s your name ?/…
What are your hobbies?/…
Where are you from/…
What’s your job/…
What’s your favorite place for holidays ?
Why do you learn English ?/…
How often do you do sports/ go shopping?
Why do you like listening to music?
How do you like your job?
Writing: Personal and professional
profiles 个人和职业简况
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Interview/questionnaire
Do you have a hobby?
Write a personal profile
Name ____________
Surname __________
Town/City__________
Hobbies___________
Family ____________
Job title ___________
Vocabulary: Job and work
 Job and Work 词义辨析
 (1) work 可做动词,而job 不可以。
 (2) work 为不可数名词,job 为可数名词。
 (3) work 用于泛指脑力或体力的所有各种
活动。Job 是职业,赚钱养家的工作,职责,
任务;一件工作。
Reading: Employee of the Year Award
年度最佳员工
 Criteria of Employee of the Year Award
(年度最佳员工评选标准)
 Make a significant contribution to company
efficiency, profit, product development or staff
development.
 Deal with professional or personal problems
successfully.
 Be a mentor or set a positive example to others.
 Represent the company values of healthy living.
什么是水肺潜水?
 什么是水肺潜水?水肺潜水的英文是
SCUBA Diving,SCUBA是英文
Self Contained Underwater Breathing
Apparatus五个单词的首字母的缩写,称为
SCUBA,意思就是靠自身携带的呼吸系统
进行潜水活动。SCUBA这个专业名字已经
渐渐为人们所熟悉…
New Words & Expressions
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efficiency n. 效率
profit n. 利润
mentor n. 良师益友
make contribution to 为……做贡献
personal problem 个人(私人)问题
set an example to 树立榜样
be based in 在……总部
raise money 募捐
New Words & Expressions
 Master’s degree in business
administration: MBA工商硕士
 Chronic Fatigue Syndrome 慢性疲劳综
合症
 be in charge of 负责
 best-selling 畅销
 be famous for 以……著称
 think of a new idea 想出新点子
1.3 BEC Preliminary Exam
BEC初级考试
 Introduction to BEC Preliminary Exam
Paper
Skill(s)
Marks
Length minutes
Structure
1
Reading &
writing
30+30
90 minutes
(Reading: 60 mins)
(Writing: 30 mins)
Reading: 7 parts
Writing: 2 parts
2
Listening
30
40 minutes
4 parts
3
Speaking
30
12 minutes
3 parts
BEC Exam Format 考试形式
Part
Ques
tions
Task type
Text type
Example
1
5
Multiple choice
Notices,messages,
Timetables, adverts,
leaflets, etc.
Unit 5
page 54
2
5
Matching
Notice, list, plan, contents
page, etc.
Unit 5
page 54
3
5
Matching
Graphs, charts, tables, etc.
Unit 5
page 55
4
7
Right/ Wrong/
Doesn’t say
Advert, business letter,
product description, report,
minutes, etc. (150-200
words)
Unit 9
page 94
BEC Exam Format
5
6
Multiple
choice
Newspaper or magazine
article, advert, report,
leaflet, etc. (300-400
words)
Unit 9
page 95
6
12
Multiple
choice,
cloze
Newspaper or magazine
Unit 12
article, advert, leaflet, etc. Page 124
(125-150 words)
7
5
Form-filling, Short memos, letters,
note
notices, adverts, etc.
completion
Unit 12,
page 125
2.1 Work in progress 工程进展
Focus 学习重点
1
2
3
4
熟悉相关词汇
学会谈论工程进展过程中这一话题
联系的听力和阅读过程中寻找具体信息
掌握现在进行时的用法
New Words & Expressions
Be in progress 在进行中,在运行中
project n.
项目,工程
Garden vi.& vt.种植或修整花园,从事园艺工作
Update vt.
更新
Construction n. 建筑,建筑物
Apart from
除了……之外
Minor adj.
较小的,次要的
Proceed vi.
进行,继续下去
New Words & Expressions
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
panorama n. 全景,全景画
management team 管理团队
take shape 成形
ahead of schedule 提前于预订计划
financial report 财务报告
temp n. 临时雇员
help out 帮助(某人)解决困难
New Words & Expressions
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give a presentation of 对……做陈述
launch vt. 开始,开办,推出;发射
photocopy vt. & n. 影印,复印
branch n. 分部,分店,分公司
projector manager 项目经理
subcontractor n. 转包商
period of transition 过渡期
permanent job 永久性工作
New Words & Expressions
 temporary employment agency 临时就业中介
机构
 try out 测试,试用
 take maternity leave 休产假
 option n. 选择,可选择的办法
 career field 职业领域
 existing skills 现有的技能
 supervisor n. 主管,监督人
 temorary job 临时工作
New Words & Expressions
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ask for a pay rise 要求涨工资
meet one’s target 完成指标,完成定额
sack vt. 解雇
administration work 行政管理工作
Brazil 巴西
Lisbon 里斯本(葡萄牙首都)
Belem 贝伦 (巴西东北部港口城市)
Fortaleza 福塔雷萨 (巴西东北部港口城市)
Valencia 巴伦西亚 (西班牙港口城市)
Montpellier 蒙彼利埃 (法国南部城市)
Listening: New Projects 新工程
 Focus 学习重点
 Get some information in details from
the conversation
 (1) the relationship between the two
speakers
 (2) the place of the conversation
 (3) the new projects
Grammar: The Present Continuous
现在进行时
 The present continuous is used to talk about
(现在进行时用于描述)
 An ongoing action which is happening around
this time(说话时正在发生的动作)
 An action that is happening now, at the
moment of speaking(表示说话时持续进行的动作)
 A temporary activity(表示当前一段时间或现阶段
正在进行的动作)
 A fixed arrangement in the future
(表示安排好即将发生的动作。一般指在最近按计划或
安排要进行的动作。)
The Present Continuous
 The form of the present continuous tense
am/ is/ are + v. ing
 Adverbs related to the present continuous
 Now, for the time being
Reading: Temping is learning
做临时雇员也是学习
 Text Structure Analysis
The topic
sentence
Working for a temporary employment agency can
be a great way to earn money, get more
experience, and try out different kinds of work.
The reasons
why
companies
need temps
(1) Small companies for developing short-term
projects
(2) Staff taking maternity leave
Advantages of
taking
temporary
jobs
(1) Enjoy routine changes from day to day
(2) Finding answers to what career field you are
interested in
(3) Have opportunities to get lots of work
experience
Speaking: Temporary jobs 临时性工作
 Vocubulary on jobs

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

hunt for/ look for a job 求职
apply for a job 申请工作
take up a job 接受工作
be hired 被雇佣
be employed 被雇佣
be fired/ dismissed/ sacked 被解雇
quit a job 辞职
Vocabulary on jobs





resign from a job 辞职
be laid off 下岗
be unemployed 失业
be out of work 失业
job hopping 跳槽
2.2 Making arrangements 日程安排
 Focus 学习重点

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熟悉与日程安排相关的词汇
学习并掌握如何进行日程安排的相关技能
练习在听力过程中寻找具体信息
学习掌握各类时间介词的用法
掌握回执的写法
New Words & Expressions
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make arrangements 做安排,做准备
plant n. 工厂,车间 vt. 种植
take time off 抽出时间,休假,休息
finance director 财务经理
confirm vt. 确认,确定
reception n. 接待,接待处
trade fair 交易会,展销会
New Words & Expressions
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present vt. 介绍,引见;出席
potential client 潜在客户
quality inspector 质检人员
job applicant 求职者
festival n. 节日
self-employed adj. 个体的,自己经营的
accept an invitation 接受邀请
special reception 特别招待会
New Words & Expressions
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anniversary n. 周年纪念日
venue n. 会场,会议地点
attendance n. 出席,出席人数
Prague 布拉格(捷克斯洛伐克首都)
Morpeth 莫派斯(位于英国诺森伯兰郡)
Helsinki 赫尔辛基(芬兰首都)
Buenos Aires 布宜诺斯艾利斯 (阿根廷首都)
Toronto 多伦多 (加拿大主要城市)
Sydney 悉尼(澳大利亚东南部港口城市,新南威
尔士州首府)
Listening: Arranging a meeting安排会面





Making an appointment
Day
Time
Place
Subject
Writing: Confirming a meeting 确认约会
 Making a schedule
 Keeping your activities in your diary
page according to the time
Grammar: Prepositions of time:
at, in, on
at
Specific times, festivals in general, at
dawn, at night, at lunchtime, at the
weekend
in
Parts of the day, months, seasons, years,
centuries
on
Days of the week and parts of named
days, named festival days, dates
Writing: Accepting an invitation
接受邀请
 Useful language

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


Thank you for…
Many thanks for …
We can confirm …
I confirm our …
We will be delighted to …
It will be a pleasure to …
I’m very sorry, but …
I regret that …
2.3 Writing Test 写作测试
 Exam Format 考试形式
Part
One
Write a piece of internal
30-40 words
communication, ie to
someone in the company.
Part
Two
Write a piece of business
correspondence, ie to
someone outside the
company.
60-80 words
Reading Skills 阅读技巧
Skimming
略读法
其主要特征是选择性地阅读全文,快速找出
主题句和重要细节,并加以标注,以便准确
有效地回答阅读问题。
Scanning
扫读法
快速扫描全文,以求抓住文章大意或中心思
想,大大降低搜索信息的盲目性,从而提高
准确率。
Skipping
跳读法
根据问题有选择性地进行阅读,将与考试内
容无关的信息跳过去,从而提高阅读速度。
3.1 Company biography 公司简介
 Focus 学习重点
 熟悉与公司相关的词汇
 学会介绍公司简况、组织结构
 练习在听力和阅读过程中抓住语篇大意和寻
找相关信息
 学会公司简介
New Words & Expressions
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

biography n. 形成、成长和衰亡的记载;传记
fast food restaurant 快餐店
transform vt. 转换、改变、改造
global business 跨国企业
original adj. 最初的,原始的,起源的
franchise n. & vt. 特许经销权, 给……以特许
feature n. & vt. 是……的特色, 以……为特色
French fries 炸薯条
New Words & Expressions

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softdrink n. 软饮料;汽水
milkshake n. 奶昔
purchase vt. 买,购买
multimixer n. 多用混合器(机)
exclusive distributor 独家批发商(代理商)
open vi. & vt. 开设,开办,开张
expand vi. & vt. 扩大,扩张
corporation n. 公司
New Words & Expressions

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cosmetic n. 化妆品
inspire vt. 激发,启示, 使生灵感
philosophy n. 哲学
revolutionary adj. 革命的
raw material 原材料
supplier n. 供应者,厂商
ethical adj. 伦理的;道德的
travel agency 旅行社
New Words & Expressions
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contract n. & vt. 订合同,合同、契约
take delivery of 收货, 提取货物
merge vi. & vt. 合并
fleet 舰队
budget airline 低价航空公司
go public 上市,公开发售股票
business partner 生意伙伴,商业伙伴
entrepreneurial adj. 企业家的
New Words & Expressions
freelancer n. 自由职业者;自由撰稿人
dot.com millinonaire 网络百万富翁
celebrity n. 名人
entrepreneur n. 企业家
Kuwait City 科威特城(科威特首都)
San Bernardino 圣贝纳迪诺(美国加利福
尼亚州东南部的一个县)
 Illinois 伊利诺斯州(美国中北部州)
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Fast food industry in U.S.A. 美国的快餐业

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Background Knowledge
Characteristics of fast food 快餐的特点
Fast 快
Fresh 新鲜
Fried 油炸
Fantasy 浪漫感
Fordism 福特主义
Franchising 特许经营权
Reading: The Man behind McDonald’s
麦当劳餐馆的幕后人
 Text Structure Analysis
Time
owner
scale
place
Fast food
Hamburgers,
french fries,
soft drinks and
milshakes.
1954
Richard and
Maurice
McDonald
small
San
Bernardino,
California
1955
Ray Krok
Franchised
McDonald’s
Des Plaines,
Illinois
1961
Ray bought the business from the
MacDonald brothers for $2.7 million
Today
31,000
restaurants
100
countries
Grammar: The past simple 一般过去时
 The past simple is used (一般过去时用于)
 To talk about actions that happened in
the paswt. The time is specified, or
understood from the context.
(谈论发生在过去的动作。时间已点明或从上下
文可获知)
 To talk about past states.
(谈论过去的状态)
The past simple
规则动词
不定式形式
talk
play
stop
study
travel
prefer
过去时
talked
played
stopped
studied
travelled
preferred
不规则动词
不定式形式
run
eat
sleep
drink
have
do
过去时
ran
ate
slept
drank
had
did
Reading: Company profiles 公司简介
 Background Knowledge
 易捷航空公司是应该一家廉价航空公司,也
是欧洲头号低成本航空公司。该公司成立于
1995年, 由于只接受顾客通过网络订购机
票服务,没有任何中间环节,如今已成为应
该载客量第一的航空公司,其航线覆盖欧洲
各大城市和旅游度假地。
Reading: Company profiles 公司简介
 英国在线预定公司是一家为消费者提供最后
一分钟购买机票、预订饭店、假日旅游、娱
乐演出入场券、餐馆定位以及送货上门等各
种各样服务的公司。公司拥有几百万的注册
客户,与万余家包括航空公司、饭店、租车
公司、娱乐场所和旅店等机构建立了长期的
合作关系。
Reading: Company profiles 公司简介
 美体小铺是一家著名的健康、美容品连锁店,
始创于1976年在应该开办第一家店铺开始,
迄今为止已经在全球建立了2,000家店铺,
在全球最杰出品牌的排列中居于第27位。美
体小铺产品采用植物、果蔬调配而成,属纯
天然产品。主要生产绿色美容保养品和化妆
品。
Speaking: Presenting your company
介绍你的公司
 Background Knowledge
Types of
Company
Description 描述
Sole Trader/
Proprietorship
个人独资
(1)经营收益由投资人独享
(2) 组织机构简单
(3) 完全由投资人控制
(4) 税收抵
Partnership
合伙公司
(1)投资人为2-25人,资本金较独资增加
(2)企业亏损由合伙人共担
(3) 由于合伙人多,有益于增加客户数量和业务种类
Limited
Corporation
股份制公司
(1) 投资者只以出资额为限,承担企业责任,即有限责任
(2)融资能力强,资本可以很多
(3)股权转让容易
Speaking: Presenting your company
介绍你的公司
Company name
Type of company
Product/ Service offered
Got idea for business in …
(when)
First business activity
(when / where)
Expanded (where to/ when)
Speaking: Presenting your company
Notable successes
Key dates/ achievements
Current operations
Number of employees
Current value of company
Current personal worth
3.2 Company performance 公司业绩
 Focus 学习重点




熟悉与公司业务和业绩相关的词汇
学习掌握描述公司业绩的相关技能
练习在阅读过程中寻找具体信息
学习写公司新闻稿
New Words & Expressions

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
performance n. 业绩,成绩;性能
distribute vt. 配送,分发,分送
record profit 历史最高利润
vegetarian n. 素食者,素食的
organic adj. 使用有机肥料的
ingredient n. 配料,成分
nutritious adj. 有营养的
improve one’s image 改善形象
New Words & Expressions

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banquet n. 宴会
manufacturer n. 制造业者,厂商
guarantee vt. & n. 保证,担保,担保人
symbol n. 象征,符号,记号
innovative adj. 创新的,革新的
sport utility vehicle 运动型多用途车
component n. 成分
optical instrument 光学仪器
New Words & Expressions

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validation n. (可靠性)检测
certify vt. 证明,保证
application n. 应用,运用
assurance n. 保证,担保,确信,断言
founder n. 创始人,奠基人
turnover n. 营业额
dramatically adv. 戏剧地
advertise vt. 做广告,登广告
annual report 年终报告,年终终结
New Words & Expressions
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share price 股票价格
proactive adj. 积极的,主动的
dedicated adj. 专注的,献身的
unique adj. 唯一的,独特的
access n. 接近(进入)的机会,接近(进入)的权
利;入口
consolidate vt. 巩固
brochure n. 小册子
in this respect 在这个方面,在这个细节
maximum n. 最大量,最大限度,极大
Vocabulary: Verbs used to describe
the activities of a company







design
distribute
manage
market
export
supply
manufacture
sell
provide
publish
produce
import
organise
Writing: Press release 新闻稿
 Background Knowledge
 (1) 新闻稿的“倒金字塔”结构
 “倒金字塔”结构的特点就是将最重要、在最精彩
的新闻事实置于第一句/段,通常称“导语”(the
lead)
 (2)新闻稿导语的特点
 导语是龙头,导语写作是新闻稿成功的关键。导语
要高度浓缩新闻的主要要素(who? What? When?
Where? and Why?)
Listening: Company structure 公司结构




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




Chief Executive Officer 执行总裁
Quality Assurance 质量保障部
R.&D. Department 研发部
Maketing & Sales 市场营销/ 销售部
Industrial Department 产业部
Admistration & Finance 行政/财务部
Project Department 项目部
Product Line 产品种类科
Business Development 业务拓展部
Contract & Purchasing 合同/采购部
Vocabulary on Production, sales and
share price






decrease/ drop/ fall 下降
go up/ increase/ rise上升
level off 持平
remain steady 保持平稳
reach a peak / peak up 顶点高达
recover 反弹
Reading: An agency built on proactive
processes
主动出击的代理商
 Text Structure Analysis
Company
spiderWeb
Position
One of the leading Web design agencies in Europe.
Services
(1) Provide unique and individual web design
(2) Clients have easy access to the staff, and clients’
webs go online on schedule and within budget.
Performance
(1)
(2)
(3)
(4)
Future plan
(1)
(2)
(3)
Growing steadily
Working successfully with clients all over Europe
Doubled the client base
Share price rose by 30 per cent
Consolidate the leading position
Continue giving excellent returns to the investors
Facing a strong future
3.3 Listening Test 听力测试
 Exam Format 考试形式
 There are two types of listening:
 1. Listening for gist – the general
meaning of a text
 2. Listening for specific information –
usually numbers (dates, times,
percentages, prices, etc.) or spellings.
Listening Test 听力测试题型介绍
题型序号 考查的主要技能
输入
问题形式
试题量
1
听具体信息
8个简短对话或独白,选择题,3个选项
15-30秒
8
2
听具体信息
简短电话对话或独
白,1分半钟
填空— 数字和拼
写
7
3
听具体信息
独白,约2分钟
记笔记
7
4
听大意/ 具体信
息
选择题,3个选项
对话、采访、两人
或以上讨论,约2分
钟
8
4.1 International business 国际商务
 Focus 学习重点
 熟悉有关国际商务话题的词汇
 掌握关于国际贸易方面的话题
 练习在听力和阅读过程中寻找具体信息
 掌握情态动词 can, could, should 的用
法
New words & Expressions
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import n. vi. & vt. 进口
export n. vi. & vt. 出口
competitor n. 竞争对手
wholesaler n. 批发商
warehouse n. 仓库
audio product 音响产品
ban n. & vt. 禁令
fashion industry crisis 服装行业危机
New words & Expressions
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commissioner n. 委员
spokeswoman n. 女发言人
huge losses 巨大损失
resign n. vi. & vt. 辞职
garment n. 服装(成衣)
clothing blockade 服装封锁
in favour of 支持、赞成
disastrous adj. 损失惨重的,灾难的
New words & Expressions
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import control 进口控制
import quotas 进口配额
compromise n. 妥协,折中,让步
stock exchange 证券交易所
appeal to sb. 对……有吸引力
available adj. 有空的,能得到的
dossier n. 档案,卷宗
flat adj. 没电的,平面的
New words & Expressions
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embarrassing adj. 令人尴尬的
in-house magazine 内部杂志
participant n. 参加者
stressful adj. 有压力的,紧迫的
moderator n. 会议主持人
press the mute button 按下静音键
reflect on 有损声誉,招来非议
teleconference n. 远程电话会议
New words & Expressions
 producer n. 生产商
wholesaler n. 批发商
customer n. 顾客
retailer n. 零售商
warehouse n. 仓库
consumer n. 消费者
competitor n. 竞争对手
customs n. 海关
port n. 港口
clothing n. 服装
Reading: Fashion industry crisis after
EU import ban
 Background Knowledge
 1. What is EU?
 EU 是European Union的缩写,由欧洲共同体
(European Communities)发展而来,是一个集
政治实体和经济实体于一身、在世界上具有重要影
响的区域一体化组织。欧盟的统一货币为欧元
(Euro),2002年1月1日零时欧元正式流通。截止
2008年1月1日,欧元区成员国有15个。
Background Knowledge
 2. What is Christmas season?
 圣诞季节通常指从12月初到第二年的元月6
号这段时间,商家会利用这段时间进行商品
促销活动,相当于我国的传统节日春节。
Background Knowledge
 3. H&M.
H&M. 是全球时装零售连锁巨头,来自瑞典的连锁
服装店Hemmes & Mauritz的缩写。公司成立于
1947年,总部设在斯德哥尔摩,是欧洲最大的服
装零售商。
 4. Zara
Zara:成立于1975年,目前在全球排名第三,西
班牙排名第一的服装零售商。在全球56个国家拥
有超过两千家以上的服装连锁店。
Background Knowledge
 C&A
C&A:著名连锁平价时装零售品牌,公司于
1841年在荷兰成立。C&A 提供“时尚你选
择”(Fashion you choose) 引领时尚潮流,
满足不同生活方式的目标消费群的特殊需求。
Reading: Fashion industry crisis after
EU import ban
Text Structure Analysis
Topic
sentence
The Fashion industry in Europe is facing its biggest
crisis in recent history.
Causes
The introduction of import controls in June by the
European Trade Commissioner
Effects
1. many small companies are suffering …
2. some European countries are in favour of the
import restrictions.
3. Mr. Mandelson is in dilemma (a difficult position).
Listening : Views on import controls
对控制进口的看法
 Pros and Cons: 赞成与反对的理由
 1. pros: be for the import controls
 2. cons: be against import controls
Speaking : Imported goods 进口商品
 Discussion
 Why does the Eropean company, H&M
import clothing and shoes from China?
Imported goods 进口商品
 Supported ideas
 The quality of the goods is better.
 It’s difficult to find European
manufacturers.
 The price is lower.
 Foreign designs appeal to Europeans.
 The goods are made very quickly.
 Other countries can supply in large
quantities.
Grammar: Modal verbs:
can/could and should
 Functions of Modal verbs:can/could
and should
 1. ability
 2. possibility
 3. assertion
 4. pernission
 5. offer
 6. request
 7. recommendation
 8. advice
Reading : Business 2 business: global
communication 商务之间:全球通讯
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New Words and Expressions
Teleconference n. 电话会议
face-to-face meeting 见面会
virtual meeting 虚拟会议
participant n. 参加者
stressful adj. 有压力的
agenda n. 日程
document n. 文件
moderator n. (会议等)主持人
tip n. 技巧;小费
Text Structure Analysis
Topic
Sentence
Teleconferencing is a great way to connect
people who work in different parts of the world.
Reasons
1. cheaper, 2. quicker, 3. more informal
Preparation
1. find a date, 2. specify the local time
3. limit the number of participants
4. send out agenda and documents
Tips
1. be moderator, 2. always say your name
3. press the ‘mute’ button while listening to
others’ talking
4.2 Business communications 商务沟通
 Focus 学习重点
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熟悉与商务沟通相关的话题
学习掌握如何进行商务沟通的相关技能
练习在听力过程中寻找具体信息
学习掌握 will 的用法
掌握回复投诉信的写法
New words & Expressions
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printer cartridges 打印墨盒
description n. 种类;性质;描述
pass the message on to 把留言给……
complaint n. 投诉
cancel vt. 取消
extension number 分机号码
pharmaceuticals n. 医药用品
New words & Expressions
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budget n. 预算
plasma screen TV 等离子电视
freight forwarder 货运商
distributor n. 发行人,销售商
container n. 集装箱
production manager 生产经理,厂长
Madrid 马德里(西班牙首都)
Speaking: On the phone 打电话
Calling
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This is …,of…
It’s … of…
Hello, I’d like to speak to …
I’d like to speak to …,please.
Can I leave him a message?
I’ll call back later.
I’ll give it (the number) to you.
Speaking: On the phone
 Response
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… Can I help you?
Who’s calling, please?
Would you like to leave a message?
I’m afraid … is not in her office at the moment.
Can I take a message?
I’ll ask him to call you when he/she gets back.
Does he/she have your number?
I’ll pass your message on to…
Speaking:Office Supplies 办公用品
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pencil n. 铅笔
eraser n. 橡皮
ruler n. 尺子
rubber band 橡皮筋
pen n. 钢笔
ball-pen n. 圆珠笔
envelope n. 信封
stationery n. 信纸,文具
paper 纸
Office Supplies 办公用品
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calculator n. 计算器
diary n. 记事簿
staple n. 订书钉
stapler n. 订书机
scissors n. 剪刀
pin n. 大头针
clip n. 回形针
tape n. 胶带
glue n. 胶水
paste n. 浆糊
Office Supplies 办公用品
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computer n. 电脑/ laptop n. 笔记本电脑
printer n. 打印机
printer cartridge n. 打印墨盒
fax machine n. 传真机
photocopy machine n. 复印机
shredder n. 碎纸机
projector n. 投影仪
telephone n. 电话
Writing: Dealing with complaints
处理顾客投诉
 Useful language
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I apologise for…
Please accept my apologies for…
I would like to apologiese for …
Unfortunately …
The problem was due to …
Dealing with complaints
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We had a problem with …
I would like to offer …
I can offer…
Please accept …
Grammar: Will for offers and promises
“will” 表示提议和许诺
 I’ll ask him to call you. (offer)
 I’ll do it later. (promise)
Listening: Telephone messages
电话留言
 Telephone Message
 Message for: ___________________
 From:
_________________________
 Caller’s company: _______________
 Tel./Email: _____________________
 Message: ______________________
______________________
4.3 Speaking Test 口语测试
 Part One
 Prepare your personal informtion for Part
One.
 Your name
 Your city and country
 Your family
 Your home
 Your job
 Your studies
 Your hobbies
5.1 Career choices 职业选择
 Focus 学习重点
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熟悉与职业相关的词汇
学会描述职业变化
练习在听力和阅读过程中寻找相关信息
能够表达自己对待工作与生活的态度
掌握现在完成时和过去时的不同用法
New words & Expressions
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stock broker 股票经纪人
London Stock Exchange 伦敦证券交易所
bank account 银行帐户
bankrupt adj. 破产的
a modest life 简朴的生活
accommodation n. 住处,膳宿
get started 开始
New words & Expressions
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source of income 收入来源
olive n. 橄榄
farm products 农产品
business contact 生意场的熟人/关系
deal in 经营
make enquiries 询问
record shop 音像店
New words & Expressions
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human resource 人力资源
HR manager 人力资源经理
photography exhibition 摄影展
accountancy job 会计工作
passion n. 热情,激情
competitive adj 竞争的
give up sth. all together 完全放弃……
New words & Expressions
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professional photographer 职业摄影师
portrait n. 肖像,人像
studio n. 照相馆,画室,摄影室,演播室
Birmingham 伯明翰(英格兰中部城市)
Luxembourg 卢森堡 (西欧国家)
5.1 Career choices 职业选择
 Escaping the rat race
躲避无休止的竞争
 Background knowledge
 What is rat race?
 The rat race refers to a working life
where people compete hard for power
and money, and don’t have time to
enjoy themselves.
Speaking:Elements of career choices
择业时需考虑的因素
 Discussion
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Elements of career choices
1. salary
2. position
3. working condition
4. interest
5. venue (location)
6. further studies
Elements of career choices
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7. promotion
8. welfare
9. stability
10. challenge
11. safety/ security
12. reputation
13. future
Attitude toward work 对待工作的态度
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Do you live to work or work to live?
Three attitudes toward work:
1. Workaholic 工作狂
2. Work lover 工作爱好者
3. Work hater 工作仇恨者
Reading: Change your life
改变你的生活
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New Words & Expressions
stockbroker 股票经纪人
Stock Exchange 证券交易所
reward n. 报酬,回报
go bankrupt 破产,倒闭
change into 把…….改变为
trade in shares 股票交易
New Words & Expressions
 resign from the job 辞职
 farmhouse n. 农舍
 bed and breakfast accommodation 只
提供床铺与早餐的住宿
 reorganise vt. 重新组织,重新安排
 source of income 收入来源
 as though 仿佛,好像
 the best of luck 好运
Back to the land 回归土地
Name
Peter Van Der Groot
career
Successful stockbroker
Living
place
Moving from London to the countryside
Make a
living
Growing fruit and vegetables, trade in shares
Change
of life
More relaxed, spent more time with children,
have a modest, but comfortable life
Life in the sun 阳光下的生活
Name
Rob and Manda Brent
career
teachers
Living
place
Moving from Birmingham’s city centre to the
Tuscan hills in Italy.
Make a
living
Offer bed and breakfast accommodation,
growing olive trees and sell olive oils.
Change
of life
More challenge and busy
Vocabulary: Money expressions
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borrow money
lend money
spend money
save money
lose money
earn money
get money
waste money
Vocabulary: Money expressions
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earn an income
make a profit
make a fortune
make a loss
make a budget
make both ends meet
go over budget
get into debt/be in red
get a loan
Grammar:The present perfect
现在完成时
 The form of the present perfect
现在完成时的构成
have (has) + p.p.(动词的过去分词)
 现在完成时用于描述:
 最近已发生的动作,而且对现在有影响或有一个
看得见的结果。
 起始于过去,持续到现在的动作。
 某段时间内的动作,尚未完成。
The present perfect
 The adverbs which indicate the
present perfect tense.
现在完成时中常用的副词有:
 already, yet, ever,never, not… yet,
just, since, for…(days, weeks,
months, years…), in the past … years,
recently
Vocabulary: Name of Occupation
职业名称
 Make a list of the name of career/
occupation
 professor, doctor, lawyer, police, pilot,
actor/ actress, manager, engineer,
nurse, secretary, salesperson,
businessman …
Listening: Career changes 职业变化
 Job hopping 跳槽
 Discussion
 Reasons of job hopping
 Advantages and disadvantages of job
hopping
5.2 Achievements and plans
业绩和计划
 Focus 学习重点

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熟悉与业绩和计划相关的词汇
学习与业绩和计划相关的技能
掌握将来时的用法
学会写电子邮件和工作进展报告
New words & Expressions
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design office 设计室
book cover 书的封面
printer n. 印刷商,印刷工;打印机
quotation n. 报价
in full colour 用彩色
in black and white 用黑白
a full progress report 详细的进展报告
New words & Expressions
refer to 参考,查阅,查看
book fair 书展,书市
a series of 一系列
Italian 意大利人,意大利语;意大利的
coincidence n. 巧合,巧事
move n. 行动,步骤;措施;方法; vi. 移动
consolidate one’s strong position 巩固某人的
强势地位
 removal company 搬运公司
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New words & Expressions
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stationery n. 文具,信纸
keep sb. up-to-date 使某人信息灵通
utility n. 公用事业,公用事业设备
bank loan 银行贷款
paperwork 日常文书工作
loan application 贷款申请
additive n. 添加剂
New words & Expressions
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flavour n. 味道,风味,香味
on a small scale 小规模
Café n. 小餐馆,咖啡馆
snack bar 小吃店,快餐柜
outlet n. 直销店;市场;销路
strawberry n. 草莓
pear n. 梨
mango n. 芒果
New words & Expressions
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take on 雇佣
meet demand 满足需求
health club 健身俱乐部
be in business 做生意
Poland 波兰(中欧国家)
Hungary 匈牙利(中欧国家)
Spain 西班牙(欧洲南部国家)
New words & Expressions
 Portugal 葡萄牙(欧洲西南部国家)
 Slovakia 斯洛伐克(中欧国家)
 Bratislava 布拉迪斯拉发(捷克斯洛伐克中
南部城市)
Reading: Talking about results
谈论成果
 Complete the conversation with
present perfect form of a suitable
verb. P51
Grammar:
Going to 一般将来时
 “Be going to” is used to express future
plans and intentions.
 我们用going to + 不定式表示计划或意图
 We‘re not going to use that
campany again. They are very
expensive.
 She’s going to look for a new job in
the summer.
Listening:Negotiating a bank loan
商谈银行贷款
Questions from bank clerk
What do you do?
Why do you want a loan?
How much do you earn?
Do you have any other income?
Have you ever borrowed money
before?
 Do you have any debts?

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


Negotiating a bank loan
 Do you have a credit card?
 How long have you been in business?
 Do you have other properties such as
stocks, bonds, treasures or collections?
 Do you own your house or rent it?
 Do you have a guarantee?
5.3 Reading Test: Parts One to Three
 Focus 学习重点
 Get familiar with the format of BEC Reading
Test: Parts one to three (熟悉BEC考试阅读
1-3部分的考试形式).
 Master the key words in the description of a
chart(掌握与图表描述相关的词汇).
 Master the tips of the test(掌握考试技巧).
New words & Expressions
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poster n. 海报,招贴
office equipment 办公设备
prefabricated hut 预制营房,活动房
pharmaceutical company 制药公司
previous adj. 以前的,在先的
disastrous fall 损失惨重的一跌
reach the highest level 达到最高水平
New words & Expressions
 rise/ increase/ improve /ascend/ go up/
move up/ mount up 上升
 soar 飙升
 fall/ drop/ decrease/ decline/ descend/ go
down下降
 stay stable/ steady/ the same 保持平稳
 level off 持平
 recover 反弹
 peak up 达到顶峰,最高点
New words & Expressions
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dramatically 喜剧地,引人注目地
considerably 相当大地
obviously 明显地
gradually 渐渐地
sharply 急剧地,明显地
slightly 轻微地
a little bit 一点儿
6.1 Business travel 商务旅行
 Focus 学习重点




熟悉与商务旅行相关的词汇
学会谈论商务旅行的相关话题
练习在听力和阅读过程中寻找具体信息
掌握间接引语的用法
Listening: Flight problems
航班问题
 Vocabulary on flight
 aircraft, check-in, delay, journey, land,
luggage, passenger, passport, pilot,
take off, travel, trip, air traffic
controller, baggage handler,check-in
baggage, carry-on bag, boarding pass,
board, business/ economy/ first class,
flight attendant/ stewardship/airhostess/ stewardess, identity card,
return/ single ticket, crew, security/
safety inspection
Listening: Flight problems
航班问题
 Speaking:
 Process of boarding
 Describe the process of boarding with
the words listed above.
Grammar:Reported speech
间接引语
Direct speech
Reported speech
tense
tense
am/is/are
Was/ were
Present simple
Past simple
Present continuous
Past continuous
Past simple
Past perfect
Present perfect
Past perfect
Future with will
would
can
could
Reading: No card, no ticket
无信用卡,无飞机票
 Focus 学习重点
 Learn how to write a complaint letter
(学会写投诉信)
 How to deal with a complaint via media
(怎样通过媒体处理投诉)
 How you expect your problem to be
solved(问题怎样得到解决)
Style of the reading: Narration 叙述文
Time
Last month
Place
Frankfurt airport
People
The author
Event/ Lost his credit card and was not allowed to check in
incident
Process Lost his credit card in Germany, but provided a new
credit card while checking in. He was asked to buy
another ticket.
Result
Paid €375 for another ticket.
6.2 Travel arrangements 旅行安排
 Focus 学习重点
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熟悉与旅行相关的词汇
学习掌握如何进行旅行安排的相关技能
练习在听力与阅读过程中寻找具体信息
掌握有关旅行安排的电子邮件的写法
New words & Expressions
Manchester 曼彻斯特(英格兰西北部港口城市)
Glasgow 格拉斯哥(英国城市)
Bristol 布里斯托尔(英国西部的港口)
London Heathrow Airport 伦敦希思罗机场
Paris Charles De Gaulle Airport 巴黎戴高乐
机场
 Lyon 里昂(法国城市)
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Hotel amenities 宾馆便利设施
 lobby, a lift, free newspaper, a directdial telephone,extension, a jacuzzi, a
swimming pool, room service, a mini
bar, air-conditioning, an Internet
connection, TV set, computer, a hair
dryer, a conference room, conderence
equipment, a fitness room/ gym
Hotel amenities 宾馆便利设施
translation services, laundry service,
beauty saloon, restaurant, business
centre, sauna, recreation centre,
karaoke (KTV), dancing ball, boutique,
store, travel agency, etc.
Types of Hotels 宾馆的种类
 (5、4、3、2、1) star hotel/ luxurious
hotel 星级/ 豪华宾馆
 business hotel 商务酒店
 inn 小旅馆
 motel 汽车旅馆
 hostel 招待所,学生公寓
Types of hotel room 宾馆房间的种类
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single room 单人间
double room 双人间
standard room 标准间
suite 套房
president suite 总统套房
master suite 主套房
junior suite 普通套房
Useful expressions in hotel
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book a room/ make a reservation
check in
check out
room rate
room service
compliment breakfast
courtesy bus
front desk
Useful expressions in hotel
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manager
receptionist
porter
attendant
chambermaid
waiter/waitress
barman
operator
Writing: Booking enquiries 订房咨询
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Asking for information
date
room rate/ quotation
facilities
services
location
transport
parking lot
Listening:Arranging business travel
安排商务旅行
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Transportation
flight/ by plane/by air
train/ by train
coach/ by coach
ship/ by sea
car/ by car
bus/ by bus
underground/ subway/ by metro
taxi/ by taxi
Speaking: Making a booking
预订
 Focus 学习重点
 Learn how to book a flight ticket
(学会怎样订机票)
 Keep down the details about the time
and the flight number
(记录航班信息)
Writing: Changes to flight details
航班信息变化
 Deal with the changes of flight
 time: take off, land, delay
 flight: transfer/ change/ shift to
another airline/ flight; cancel
 boarding gate: change
Writing Test: Part One
 Style of writing email
Formal
Neutral
With salutation(称呼语), title(职称、
头衔), complimentary closing(结束
语), signature with full name(全称签
名)
Address to all, usually a notice, memo
Informal Without title, just first name, without
complimentary closing, signature with
first name
Skills & Process of Email Writing
写电子邮件的技巧和步骤
 1. Identify the style of email
 2. Read the instructions
 3. Conclude all the relevant information
 4. Check your writing for spelling,
grammar and punctuation mistakes
 5. Check the number of words

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