Nonverbal Communication

What does your body say?
Sending and receiving wordless messages
Expresses more of the meaning of a
message than verbal communication
Understanding the message
1. 7%
2. 38%
3. 55%
A. Gestures
1. Express variety of feelings
a. contempt
b. hostility
c. approval
d. affection
2. Can be used in addition to words
3. Differ by culture
How do you look?
1. unconscious barrier between you and the
receiver - crossing arms
2. sign of disbelief
3. good health and positive attitude
Most expressive part of the body
Take one of the “emotions”….don’t show
anyone what you have…
Take a selfie showing the emotion (on your
face) that represents the emotion on your slip
of paper…again DON’T SHOW ANYONE!
Email it to me…
 [email protected]
we will guess the answer…
a. fear
b. anger
c. surprise
d. contempt
e. disgust
f. happiness
g. sadness
The adolescent brain processes visual stimuli
or body language differently than grown-ups
In a study that asked adults and teens to
interpret facial expressions, adults were more
likely to correctly identify emotions, while
adolescents often mistook fear or surprise for
The study further showed, that adults rely on their
prefrontal cortex to interpret facial expressions,
while adolescents rely on the amygdala, in the
anterior portion of the temporal lobe.
Adults use the rational part of the brain to read
emotions, but adolescents basically do it with a
gut reaction. And they are frequently wrong.
Thus a teenager may think a parent is yelling at
him when he's not, or he may think a peer is
insulting him when that's not the case.
1. Often initiates communication
2. Good contact means respect, a willingness
to listen, and to keep communication open
3. Looking away means anxiety,
defenselessness, or avoidance of
4. Cultural Differences
a. some view eye contact as an invasion of
b. eye contact considered disrespectful
Healthy people with good self-esteem pay
attention to dress and grooming
People feeling ill show much less interest in
appearance and dress
a. Uniforms clean, neat and well fitting
b. If uniforms not required, clothing should be
clean, neat and appropriate to the area e.g.
jeans may be allowed in recreation therapy
but not in a nursing area or an office
Multiple meanings
a. positive messages: provide affirmation,
provide reassurance, share warmth,
approval and emotional support
negative messages: anger, frustration,
punishment, invasion of personal space
Health care worker needs to weigh the
benefits against the negatives when using

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