Changing the ball game ... Future Proofing Malta’s Gaming Eco-system Joseph Cuschieri – Executive Chairman Joseph Cuschieri – Executive Chairman Agenda o o o o o o Our philosophy Licensing Key Performance Highlights Key Challenges What are we doing? | Our Reform Agenda What’s next ? | In Focus Our Philosophy Our regulatory ethos o o o o o Collaborate with other Regulators and jurisdictions, Regulate and not ban, Seek common ground, Consumer focused, Keep the gaming industry clean and sustainable Licensing January – September YOY 2013 2014 % Difference Licenses Issued 321 401 25% Registered Companies 220 258 17% Key Performance Highlights Key Performance Highlights 1 2 3 4 VAT 2015 recommendations Set up research unit within the Authority Initiated consultations on Key Official standards, Cloud solutions, Digital Games of Skill with Prize Initiated office relocation to Smart City project Key Performance Highlights 5 Enhanced stakeholder outreach and consultation 6 Launched the Responsible Gaming Foundation 7 Improved efficiency of the Authority and introduced a performance based approach to regulatory policy 8 Stepped up activities within EU & international fora (more coordination and alignment) Key Performance Highlights 9 Reduced Licence Processing Time by 50% 10 Reduced support ticket closure time by 48% 11 Quick Wins introduced this year 12 Restructuring of the LGA Key Challenges Key Challenges New VAT Directive Regulatory overhaul Developing EU Trends Innovation Player protection New technologies UNIQUE GAMING ECO-SYSTEM What are we doing? Our Reform Agenda “What got us here, won’t take us there ...” Our reform agenda POLICY Regulatory overhaul Regulatory entrepreneurship Player protection ORGANISATIONAL STRATEGIC Knowledge management Gaming Malta Market Re-Positioning Gaming Academy Centre of excellence Growth focus What’s next? In focus … In focus … Social gaming Payment systems Certification of standards HQP scheme Disaster recovery Customer experience One stop shop Intermediaries Banking Thank you for your attention!