Novell Solutions for Business Continuity Herndon, VA Ramesh Pattni AVP/Senior Strategist [email protected] Are You Ready for This? IT Problems Shrinking Budgets Reduced Headcount Greater Demands According to Gartner… Two out of five enterprises that experience a disaster will go out of business within five years. While 85% of Global 2000 enterprises have a disaster recovery plan covering core technology and infrastructure, only 15% have a full-fledged business continuity plan. Source: “What is Crisis Management?” Gartner Research, September 2001 Cost of Downtime Business Operation Brokerage Operations Credit Card/Sales Authorization Pay-per-View Television Home Shopping (TV) Home Catalog Sales Airline Reservations Average Cost per Hour … … … … … … $6.5 million $2.6 million $1.1 million $113.0 thousand $90.0 thousand $89.5 thousand The Problem Level of Executive concern for disaster recovery and business continuity IT budget allocation Rapid Technology Rationalization (RTR) Invest Higher-risk but strategic investments Innovate Leverage ERP applications Enhance/Maintain Competitive Edge RTR Savings IT infrastructure “Keep the trains running well” Relatively low-risk investments needed to promote steady growth RTR identified short term savings Novell Solutions for Business Continuity Novell offers reliable solutions with recovery and business continuity capabilities built right in! Year 3 Year 1 0 25% Year 2 50% 75% Cost $ After 9/11 IT Priorities Have Shifted CIO's October 2001 survey of 320 IT professionals showed that companies will increase their investment in IT contingency and disaster recovery plans 54% will increase spending on DRP 46% will keep DRP costs the same 34% will increase spending in off-site redundant systems 31% will increase spending in off-site data and application backups 25% will increase spending in backup facility for employees 24% will increase spending in replacement equipment 23% will increase spending in remote access 23% will increase spending on virus detection Source: CIO November 2001 Business Continuity must cover People Process Information technology Connectivity Supply chain Call Centers Facilities It’s not just the data center! Business Continuity Life Cycle Business Impact Assessment Business Continuity Strategies Strategy Implementation And Testing Maintenance And yearly updates Begin with a Business Impact Assessment Objective – To clearly and impartially demonstrate the bottom line impact of systems and other disruptions on specific functional areas within your enterprise Goals – To quantify the level of Business Continuity Planning needed to ensure rapid restoration of key business processes and resumption of technology based operations in the event of a disruption. – To meet the requirements set forth by customers, suppliers and employees Why is the Business Impact Assessment Important Which processes and functions are critical, necessary, or optional for business survival In what order and how fast these functions need to be recovered What the interdependencies of these functions are What the financial exposures are The impact on revenue, investor confidence, customer service, goodwill, competitive edge, market share, etc. if critical functions can’t be performed Specialized Products and Services Business Continuity – physical and technical infrastructure Off-site redundant systems Off-Site data & app. backups SAN and NAS storage Security Physical l Infrastructure Network Redundant Cooling Battery Backup UPS Power Generation Power from multiple stations Increasing Costs Server Clustering & Blades Higher Business Continuity Technical Infrastructure Follow-the-sun NOC Help desk Application Architecture Reduced Business Continuity Backup facilities for employees Preventing a Crisis with Strong Integrated Security Establish a robust and integrated security infrastructure that is cost-effective to manage and easy to use Key Building Blocks Identity Management Access and Security Portal Novell Secure Access Advantages Reduce security risk to a minimum Reduce time and costs • Password management • Web infrastructure management • Web application development Deliver dramatic ROI to day-to-day operations Centrally manage all security points Control application security costs Novell Secure Access Suite • • • • • • • Novell eDirectory™ Novell Account Management and SecureLogin Novell iChain® Novell BorderManager® Novell Modular Authentication Services™ (NMAS™) Authentication Services Restoring Communications Facilitate crisis management and work flow with an automatically-maintained emergency contact list and Web and e-mail access to any location or device GroupWise® 6: Secure, Dynamic Communication Flexible access to e-mail communication • Across the network • Any Internet-connected device, wired or wireless Workflow capabilities to continue business processes “Chunking” data and clustering capabilities for redundancy Caching mode to work offline ROI and accelerated corporate productivity • The only bundled wireless solution in the industry • Decrease server requests by up to 90% • Decrease server overhead by more than 50% • Reduced overall networking costs Restoring Critical Communications Less than one hour downtime per year when these services are used in conjunction Support for secure protocols (SSL, S/MIME) Clustering promotes redundancy across the server cluster in event of an outage Establish a Communication Command Center eGuide • Access latest contact and organizational data from backed-up network and HR directories • Conduct browser-based searches for employee information across LDAP-enabled directories • Improve daily productivity Novell Portal Services • Portal capabilities allow a virtual command center that can be accessed from any device • Communicate customized updates and instructions via the web • Personalize portal content and services to each user • Lower cost of ownership for portal infrastructure Recovering Data and Restoring Access Automatically back up or mirror local and network mission-critical data and user identities with integrated Web and VPN services Levels of Data Recovery Function Mirror failover Mirror Tape backup offsite Tape backup Cost/data importance Recover Data and Restore Access Automatically back up or mirror local and network mission-critical data and user identities with integrated services to immediately restore access to that data via VPN or even the web Novell NetWare® 6 • Supports all leading backup solutions • Offers automated and cost-effective options for backing up data locally, remotely, and in real-time • Allows instant access to data files, even if network connection becomes unavailable • Offers remote management benefits NetWare 6 Data Redundancy Novell Cluster Services™ • Free cluster software for up to two systems in NetWare 6 • Up to 32 NetWare servers in a cluster • Mirror data within a geographically distributed cluster for redundancy • Eliminate single point of failure – Transparent failover—uninterrupted access – FAN-OUT FAILOVER™ for load balancing on failover • Cluster enable any applications running on NetWare Three Areas of Storage to Protect Users Back up valuable local files and enhance productivity Create, share, find, store, organize Branch Office Reduce storage, connectivity and management costs Data center High availability, reduce management costs and consolidate resources one Net SAN Architecture for Redundancy (Data Center) • • • • • • Disaster recovery High availability 24 X 7 backup Scalability Native access Simplified management Mobile access Corporate data center Disaster recovery site • Novell solutions: NetWare, Cluster Services, Native File Access, Novell Storage Services™ (NSS) File System, iFolder™ • Partner hardware/software • Professional services Windows, Mac, UNIX, and Novell clients How Does Novell Compare? Novell Microsoft Application failover/recovery Shared storage/data failover Cascading failover File-level client reconnect Grey data preservation Automatic failback Resource prioritization scheme Cluster volume manager Manage multiple clusters centrally Split brain detection Geographically separate servers Volume repair and remount time Dynamic node addition Availability Scalability Overall Based on IDC Clustering Report and Novell Research Excellent Poor Veritas Integrated Services for Recovery and Access (Users) Novell iFolder™ “We needed a central point of storage for local files, something other than a normal ‘Home Directory’ that would be available should another disaster occur. We needed something that would ‘back up’ the user's local data automatically because they will never do it themselves. iFolder to the rescue! We have our pilot group syncing their files to a server off-site automatically. It takes no time at all seeing that iFolder only writes the delta rather than the whole darn file like some ‘other’ similar products.” Steven Beyer, Consultant PC/LAN Support Securities Industry Automation Corporation Where is your corporate data? Gartner Group, IDC, and Meta Group state that up to 80% of a company’s business critical data resides on PCs (Desktops & Laptops) Up to 96% of all business PCs are not being backed up (Strategic Research Corporation ) According to IDC, the mobile work force in the U.S., Western Europe and Latin America is expected to grow from 34.7 million in 2001 to 60.8 million in 2004. 35% of PCs sold into business organizations are laptops (IDC) What the analysts are saying According to John Girard, a vice president and research director at Gartner, "Enterprises can realize substantial support savings and productivity gains by selecting appropriate remote backup and restore tools for their nomadic users. Avoiding just a few disasters may justify the entire value of the investment." Problems of Data Availability •Your data is everywhere and yet, frequently not where you need it Office Home •If your computer experiences a system crash or is stolen, your data is lost – no disaster recovery •Your data is difficult to access from the Internet Mobile Hotel •You don’t dare store sensitive data on the network •You don’t want to change the way you access your data Cyber Cafe PDA Air What the Organization Needs • Critical corporate data on laptops and desktops needs to be backed up to the network automatically • Local files should be safe when they are sent to the server and should remain secure on the network – encryption should be automatic • Anywhere file access that increases the productivity of all users • Ability to consolidate the storage and simplify the management associated with network “home directories” Novell iFolder Product Overview Novell iFolder lets your files follow you—everywhere. No matter where you are, your files are always with you Automatically backs up your local data Simplifies the way files are used across the Net Files are always safe, secure, and up-to-date Secures and protects corporate digital assets Accelerates the productivity of today’s mobile professionals Novell iFolder Benefits Automatically SECURES and protects your files Your files are automatically backed up on the network and multiple workstations, protecting your organization’s critical data Files are encrypted during delivery and on the server, so no one but you can access them Novell iFolder Benefits It SIMPLIFIES the way you use your files Your files follow you everywhere – Your files are automatically updated across the machines your regularly use (Work, Laptop, Home) – Your files are in a local directory so you use them the same way you always have – If you are on the road you can access your files anywhere using a Web browser No need to remember complex login procedures – Lengthy VPN logins are no longer required The view of data is the same on all machines iFolder Architecture Jeff’s iFolder User Authentication Novell eDirectory iFolder Servers Mobile Storage Matt’s iFolder Jeff’s iFolder Jeff’s iFolder Home Jeff’s iFolder through a browser Jeff’s iFolder Kiosk PDA Office Data Recovery and Access •Distributes local data to ensure availability in the event of a disaster •Configurations can be managed more effectively; also, content can be pushed (e.g. virus updates) •Automates and pushes security policies, such as termination results Recovering Workspace Provide automated, identity-based configuration and delivery of applications and content across desktops, the Web, and mobile devices Challenges of Distributed Offices Customers want to: • Reduce $$ to support branch offices • Consolidate servers, storage, and applications • Have directory services for central management at an affordable price when spanning the WAN • Reduce costs of backups and administration • Reduce the need for IT staff in the field • Have disaster tolerance for the rural parts of their network without breaking the bank • Reduce costs of low bandwidth private WAN links – and leverage the Internet • Improve services to users on the outskirts of the network Novell Nterprise Branch Office Nterprise Branch Office drives the cost out of branch office infrastructure in a distributed enterprise by Enabling server, storage, and application consolidation Simplifying directory services for distributed environments Securely leveraging the Internet for WAN connectivity between central offices and branch offices Eliminating the data backup challenges in remote offices Accelerating IT service deployment and access in the branch office Automatically provisioning stationary, mobile, and visiting users in the rural parts of the customer network Nterprise Branch Office Key Features Soft appliance NAS-style file service Portal Services for web-based user access iPrint Data replication for backup (Rsync) Integrates with ZFS for content distribution Disaster tolerant architecture User Access Provisioner Nterprise Branch Office Architecture Visiting User Barcelona iPrint Agent Branch Office BOMAVOL1 iPrint Agent BOMAVOL1 Branch Office BOMAVOL2 iPrint Agent London Local Service Cache for File, Print, Directory NAS-Style File Service iPrint Print Service Replication for Backup User Access Provisioner for user caching and provisioning Regional data center acts as master of the services and fail-over site •HTTP •CIFS •NCP •NFS •AFP •FTP Chicago BOMAVOL2 BOMAVOL2 • • • • • • Login Users Helsinki Branch Office BOMAVOL3 iPrint Agent Recover Productive Work Space Quickly provide new, temporary, or alternate work environments Automated, self-service configuration and delivery of applications and content • Delivered across desktops, the web, or mobile device • Based on each employee’s identity Providing a Unified Work Environment Leverage the day-to-day benefits of ZENworks Synergy™— the only solution that can deliver… • All three kinds of applications: web, thin-client, and 32-bit • Manage across your network operating systems, including Windows NT/2000 and NetWare Recovering Work Space Appropriate content pushed server to server and then desktops (rapid deployment) Mobilizes workforce in the event workspace is destroyed In the event of disaster, home computers can receive pushed content Recovering IT Skills and Expertise Leverage the skills and expertise of the vast Novell community to create a ready workforce should your own IT staff be unavailable in an emergency Help When You Need It In the wake of September 11, Novell assisted the following customers… New York Department of Transportation New York Office of Real Properties Port Authority of New York/New Jersey Bank of New York Environmental Protection Agency (EPA) Federal Bureau of Investigation (FBI) And many others Recover IT Expertise and Skills The Novell support community is a ready workforce Direct, single point of contact for deployment Pooled resource catalog for appropriate skill set Global organization with mobile workforce Virtual consulting assistance is available Technical delivery automation capabilities Queensland Health “A recent unexpected incident meant we were off line for 32 minutes. After the initial period of fault diagnosis, it took only two minutes to bring the cluster back online. Previously, this would have taken almost three hours. This single event represents a productivity improvement of $77,000.” —Graham Stocks, Manager Brisbane City Information Services Unit Novell provides the total solution Focus • Substantial experience designing and implementing efficient and effective IT strategies, architectures and infrastructures with our Cambridge Technology Partners division and Solution Partners Experience • Direct experience (both internal and external) in reducing IT infrastructure complexity and costs and implementing business continuity strategies • Experience in developing enterprise technology strategies • Integrating and enabling business applications and solutions • Designing and installing effective networks Key Focus Areas for Novell Novell Nsure - Secure Identity Management Novell exteNd - Web Services Oriented Architecture Novell Nterprise - Cross Platform Network Services Novell Ngage - Consulting • Business Strategy • IT Strategy and Governance • Business Value Justification • Enterprise Technology Strategy • Directory Strategy • Rapid Technology Rationalization • Discovery Workshops Get Ready