EstimateManager

Report
Symantec i3 for Maximo Webinar
Application Performance Management
June 20, 2007
Introductions

Jim Miwa, TRM VP of Systems Engineering
–
–

Vahan Avedisian, Symantec Director for Product
Management
–
–

Email: [email protected]
Phone: 808-521-4474
Email: [email protected]
Phone: 818-261-9386
Nathan Santos, TRM Senior Systems Engineer
–
–
Email: [email protected]
Phone: 808-521-4474
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©2007 Total Resource Management, Inc.
Agenda

Symantec Corporate Introduction
 Symantec i3 Overview
 TRM Corporate Introduction
 Symantec i3 for Maximo
 Q&A
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©2007 Total Resource Management, Inc.
Symantec
Corporate Introduction
Symantec Enables Confidence





World’s fourth largest
independent software
company
Independence: Delivers
solutions across multiple
platforms
Insight: Broad knowledge
about the Internet and
infrastructure
Trusted leader in Windows
Protection
Named to FORTUNE’s 2006
America’s Most Admired
Companies list
5
Fast Facts:

Founded in 1982, IPO in 1989

More than 17,000 employees in 40
countries

Launched 100 new products and
services in FY06

Shipped nearly 23 million boxes of
consumer product in FY06

Serves 99% of the 2006
FORTUNE 1000 list

$5 billion in revenue in FY06

72% enterprise revenue
©2007 Total Resource Management, Inc.
A Unique Portfolio
Availability
Compliance
Keep Systems Up
Enable Rapid Recovery
Ensure Adequate Controls
Automate Evidence Collection
Internal Governance &
External Regulations
Internal & External
Threats
Natural Disasters
& System Outages
Information
IT
Infrastructure
IT Service Levels
Maximize Performance
Optimize Resources
Keep Bad Things Out
Keep Important Things In
Performance
Security
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©2007 Total Resource Management, Inc.
Symantec i3 Overview
2007 CIO Top Ten Business Priorities
Business process improvement
No More “Finger-Pointing”
Controlling enterprise-wide operating costs
Defer Hardware Purchases
Attract, retain and grow customer relationships
Improve End User Experience
Improve effectiveness of enterprise workforce
Reduce MTTR
Revenue growth
Increase # of Transactions
Improving competitiveness
Do More with Less
Using intelligence in products and services
Intelligent Tools
Deploy new business capabilities to meet strategic goals
Deploy applications faster
Enter new markets, new products or new services
Faster innovation
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©2007 Total Resource Management, Inc.
Cost of Poor Performance




24% of IT staff time is devoted to fixing
performance or latency issues*
92% of Business users are impacted by slow
application performance at least occasionally*
18% of Consumers will either give up on a
transaction or try your competitor’s site*
Other costs of poor application performance
–
Eroding Customer Loyalty, Mistrust of IT by
Business, Overspend/mispend on Hardware
* Source: 600 interviews conducted on behalf of Symantec by
Applied Research-West, July, 2006
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©2007 Total Resource Management, Inc.
How Can IT Respond?
1
Standardize
Processes
and Tools
Assess
Current
State
Manage
Processes
Standardize
Tools
2
Ensure
Application
Availability
Tier Apps
& Define
SLAs
Manage
Business
Critical
Applications
Control
Adverse
Change
3
Deliver High
Quality of
Service
Track the
QOS
Delivered
Pro Actively
Isolate & Fix
Deviations
Validate
Improvement
& Results
Optimize
Resource
Utilization
Get
Utilization
Visibility
Move to
Shared
Model
Control
App & VM
Placement
4
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©2007 Total Resource Management, Inc.
Symantec APM Portfolio
Application Service Dashboard (ASD)
Integrated view of application performance and availability
Insight Performance Data Correlation
3
i
Inform Performance Warehouse, Alerting, Reporting
Insight Inquire
Web Monitoring
Indepth
Indepth
Indepth
Indepth
for Web
for
for
for
End-to-end
application performance
monitoring
Servers
Applications
Middleware
Databases
Proactive monitoring, analyzing, and tuning of critical
business applications
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©2007 Total Resource Management, Inc.
Symantec i3 Methodology & Key Capabilities
INFORM
INSIGHT
Where is the problem?
Alerts
Do I or will I have a
performance problem?
Client
Network
Web
Servers
App
Servers
Reports
INDEPTH
How is performance
tracking over time?
How do I fix the problem?
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©2007 Total Resource Management, Inc.
DB
Servers
Storage
Symantec i3 Benefits

Understand response time contributions from
JSPs, Servlets, JDBC, EJBs, JMS, XML, Web
Services, and more
 Review current and historical performance data
rendered in easy to understand views
 Correlate activity across web servers, multiple
JVMs, and databases
 Take advantage of SmarTune technology, which
automatically drills down, analyzes and provides
expert advise
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©2007 Total Resource Management, Inc.
Symantec i3 Benefits

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Use Adaptive Instrumentation to automatically
discover and instrument application components
to maximize visibility and minimize overhead
Run in QA under load or in Production
environments
Visually manage the health of your JVMs by
monitoring memory, CPU, threads, and more
Collect and correlate JMX metrics
Quickly isolate SQL statements generated by
your J2EE application that are causing problems
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©2007 Total Resource Management, Inc.
Total Resource Management
Corporate Introduction
Total Resource Management


Founded in 1993
Core business is focused on Integrated Asset
Management
–

Strategic Planning, Software Solutions, and
Systems & Software Engineering Services
Corporate HQ in Alexandria, VA
–
Pacific Operations in Honolulu, HI
– Regional offices in Seattle, WA; San Diego,
CA; Chesapeake, VA; Birdsboro, PA
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©2007 Total Resource Management, Inc.
Total Resource Management

Systems Engineering sector that supports
core business and sector specific IT initiatives
–
Methodologies based on
•
•
ITIL framework
“TRM/Vendor/Customer” best practices
–
APM tools tightly integrated with SE practice
– Strategic alliances with best in class APM
providers (e.g., Symantec)
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©2007 Total Resource Management, Inc.
Symantec i3 for Maximo
Maximo End User Experience
Web
Browser
Web
Server
J2EE
Application
Server
HTTP
Page
WAN
LAN
Storage
Storage Area
Area
Network
Network
(SAN)
(SAN)
Database
Server
Java Server
SQL
Statement
Data
WAN
Stored
Index
Center
URL
Enterprise
Java Bean
Jpg
OS Metrics
Table
Space
Full Table
Scan
OS Metrics
Invocations
Table
Column
HTTPS
Servlet
Users
Locking
JSP
SQL
Statement
Servers
Instances
Java DB
Connectivity
OS
Metrics
I/O
Procedure
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Programs
Data
©2007 Total Resource Management, Inc.
Logical
Volume
Logical
Volume
Center
I/O
Channel
I/O
Channel
Physical
Device
Physical
Device
Different Perspectives
Availability Metric
100
99.96
80
%
99.80
%
99.99
100
%
%
60
40
20
0
Web Server
Database
Server
Application
Server
Storage Area
Network
theyour
IT executive
sees
The realityWhat
of what
users may
experience...
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©2007 Total Resource Management, Inc.
Why the Discrepancy?



IT organizations are typically divided into
“silos” – each silo focusing on its specialty
Your end users experience the ENTIRE
system not just a single component or tier
Traditional approaches to application
performance management do not provide
end-to-end visibility
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©2007 Total Resource Management, Inc.
Maximo Support Challenges

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Maintaining a highly visible mission critical system
Shrinking support staff and budget
Ensuring continuity of operations
Effectively serving hundreds and even thousands of
users over a large geographic spread
Validating that current performance and availability
are at optimal and acceptable levels
Validating that the system can scale as required
Objectively understanding (quickly, easily, precisely,
proactively) where performance issues reside
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©2007 Total Resource Management, Inc.
Maximo Support Challenges



Dealing with numerous, complex, and unpredictable
network infrastructure
Dealing with anticipated changes in system and
application configuration
– Application upgrades (e.g., Maximo version 5 to 6)
– Application enhancements
– Patches and upgrades to HW, OS, DB, Storage
Dealing with unanticipated changes (system,
application, network, data center)
The right APM strategy and tools can meet these challenges
head-on and help to mitigate the associated risks
23
©2007 Total Resource Management, Inc.
What is APM?
Application Performance Management
… a process for measuring, analyzing and
improving the technologies that contribute
to end-user experience (response time
and availability).
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©2007 Total Resource Management, Inc.
Symantec i3 Can Answer Key Questions
Can We View Performance Information in a
Single Pane of Glass?
Is the Application Available?
Is the Application Working as Designed?
What's the Cause of Application Slowdown?
Where is the Application Bottleneck?
How do We Improve Application
Performance?
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©2007 Total Resource Management, Inc.
Symantec i3 Architecture
Symantec i3 Application Performance Management Configuration
Symantec i3 features a single collector per tier and complete data correlation. Data collected
from all tiers is stored in a single data repository or Performance Warehouse. With this
technology, data can be correlated or compared across tiers and performance issues quickly
isolated and resolved.
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©2007 Total Resource Management, Inc.
Symantec i3 for Maximo Benefits


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Establish performance and availability
baselines across all tiers (OS, Web, App, Rpt,
DB, Storage)
Establish automated service level monitoring,
reporting, and escalation procedures
Isolate user invoked behavior that’s affecting
performance and availability
Detect and trouble-shoot database issues
(e.g., dropped indexes)
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©2007 Total Resource Management, Inc.
Symantec i3 for Maximo Benefits
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

Detect and trouble-shoot mis-configured
supporting infrastructure (e.g., load balancer)
Detect, trouble-shoot, optimize inefficient
coding (e.g., custom classes, vendor code)
Detect, trouble-shoot, optimize inefficient
reports (e.g., inefficient SQL statements,
values/parameters that affect performance)
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©2007 Total Resource Management, Inc.
Symantec i3 - Start Point
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©2007 Total Resource Management, Inc.
Insight – Cross App Tiers Over Time
Time Selection
View Selection
Noticeable spike across all app tiers
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©2007 Total Resource Management, Inc.
Insight – Cross App Tiers Over Time
Dotted line indicates selected time range
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©2007 Total Resource Management, Inc.
Insight – Cross App Tiers Over Time
Indication of initial spike
32
©2007 Total Resource Management, Inc.
Insight – Operating System
OS Workspace
Data shows that the OS Stats are stabilized across the board
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©2007 Total Resource Management, Inc.
Insight – SQL Server
Currently in Insight for SQL Server
Link for Indepth for SQL Server
Expensive SQL Statement
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©2007 Total Resource Management, Inc.
Indepth – SQL Server
% of consumption for this particular statement
35
©2007 Total Resource Management, Inc.
Indepth – SQL Server
Full SQL Statement Text
Duration of statement
Basic Information for SQL Statement
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©2007 Total Resource Management, Inc.
Indepth – SQL Server
Duration of SQL Statement
Category Selection Drop Down List
Detailed information for selected statement (Session ID, Program, Server, and User ID)
37
©2007 Total Resource Management, Inc.
Indepth for SQL Server – Lock tree
Category Drop Down List
Session ID that initiated the Lock
Session IDS that were affected by the initial Lock
38
Internal Only
©2007 Total Resource Management, Inc.
Inform – J2EE Metrics
App Tier Drop Down List
Availability Metric Used to Establish Alert
39
©2007 Total Resource Management, Inc.
Inform – SQL Server Metrics
App Tier Drop Down List
Lock Metrics Used to Establish Alert
40
©2007 Total Resource Management, Inc.
Indepth for J2EE – System Health
Two MX Servers Identified for this Environment
Variance in Load
Variance in Load
41
Internal Only
©2007 Total Resource Management, Inc.
Indepth for J2EE – JVM
Availability Percentage
Target MX Server Highlighted
42
©2007 Total Resource Management, Inc.
Indepth for J2EE – Summary
43
©2007 Total Resource Management, Inc.
Indepth for J2EE – Summary
44
©2007 Total Resource Management, Inc.
SmarTune – Oracle
Indepth Dashboard
SmarTune Link
45
Internal Only
©2007 Total Resource Management, Inc.
SmarTune – Oracle
Highlighted SmarTune Finding
Reason for Finding in Left Pane
Potential Gain Listing
46
Internal Only
©2007 Total Resource Management, Inc.
SmarTune – Oracle
Selected Recommendation
Advice Tab provides the suggested action
Suggestion offered by SmarTune
47
Internal Only
©2007 Total Resource Management, Inc.
SmarTune – Oracle
Activity Workspace
SmarTune Link for Selected SQL Statement
48
Internal Only
©2007 Total Resource Management, Inc.
SmarTune – Oracle
SmarTune Recommended Action
49
Internal Only
©2007 Total Resource Management, Inc.
SmarTune – Oracle
Command Tab Provides the Actual Fix
The Actual Command that SmarTune recommends be executed in order to achieve any gains
50
Internal Only
©2007 Total Resource Management, Inc.
Who’s Using Symantec APM Products?


Install Base: 6,000 since product inception
Vertical Industry Successes: Telco, Govt, Financial
Services, Manufacturing
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Internal Only
©2007 Total Resource Management, Inc.
Summary
Investing in the right APM Tools along with
the right APM Strategy





Makes the Invisible Visible
Fosters Collaboration
Mitigates Deployment and Operation Risk
Maximizes the Use of Human and
Technology Resources
Aligns IT with the Business Demands
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©2007 Total Resource Management, Inc.
Questions & Answers
Questions and Follow-Up

Jim Miwa, TRM VP of Systems Engineering
–
–

Email: [email protected]
Phone: 808-521-4474
Vahan Avedisian, Symantec Director for Product
Management
–
–
Email: [email protected]
Phone: 818-261-9386
TRM is a Symantec Gold Partner (reseller and integrator of
Symantec APM tools) – please call to understand how TRM can
help optimize your Maximo system.
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©2007 Total Resource Management, Inc.

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