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MHCSS Intake Assessment
Presenter Phil Watson
Neami – MHCSS provider
What changed?
Services now known as Mental Health Community Support Services
There are 2-3 MHCSS providers in each region. Consumers have a
choice of which service most suits their needs
Service providers funded to offer Individual Client Support Packages
Groups facilitated in a range of community settings
Fewer providers (45-16)
Referral process through catchment Intake Assessment service
Benefits of the reform
• Integrated funding will ensure tailored support to meet
individual needs
• Referral process is more central and accessible
• Priority access for those who are most in need
Intake Assessment
Intake Providers
• Neami, EACH, ACSO
• DoH wanted a consistent intake process
across the state
• Standard Eligibility Screening Tool
Neami MHCSS Intake
• 12 staff based at Fairfield office
• 5 regions: Bayside, Frankston-Mornington Peninsula, Inner
North, North West & South West.
• Predominantly phone support
• Phone and face to face interpreting services for people of
non English speaking backgrounds
• Provisions for face to face meetings with Intake to facilitate
access & MHCSS provider engagement for comprehensive
assessment where required
Role of Intake
• Complete Eligibility Screening Tool to
assess eligibility for MHCSS support
• Facilitate referrals to relevant community
and health services
Eligibility criteria
People eligible to receive MHCSS will:
• be 16 - 64 years of age
• have a disability that is attributable to a
psychiatric condition and
• have impairment or impairments that are
permanent, or are likely to be permanent
Eligibility criteria continued
• have an impairment or impairments that results
in substantially reduced psychosocial functioning
in undertaking one or more of the following
o communication
o social interaction
o learning
o self-care
o self-management; and
• have an impairment or impairments that affect
their capacity for social and economic
Individual client support
packages (ICSP)
MHCSS providers
• Recovery Orientated
• Flexible packages of support
• Not a package of money
• Groups in the Community – Targeted
Residential Services
Intake’s role to manage referrals to youth and
adult residential rehabilitation services and
support accommodation services
Advertise vacancies.
MHCSS regional bed based selection panels
decide on nominations (panel consists of a
representative from intake, clinical services,
facility with vacancy)
Questions and discussion.
Neami MHCSS Intake 1300 379 462
EACH MHCSS Intake 1300 785 358
ACSO MHCSS Intake 1300 022 760
Mon-Fri 9-5
Our vision
Full citizenship for all people living with a mental illness in Australian society
Our mission
Improving mental health and wellbeing in local communities
Neami MHCSS Intake 1300 379 462
Mon-Fri 9-5
Session outline
• Background & rationale for new system,
• How will Intake Assessment work?
• Individual Client Support Packages,
• Referrals for: Adult and Youth Residential
Rehabilitation Services and Supported
Accommodation Services.
• Tandem and VMIAC: How can consumers and
carers engage with services, and what are the
new service obligations for consumers and
• Questions and discussion
In April 2011, the Department of Health
(Victorian Government) undertook a
consultation process to seek feedback from
consumers, carers and service providers on
the PDRSS system
Federal announcement of intention for a
National Disability Insurance Scheme
2011 Consultation Themes
Consumer, carer and service providers provided consistent
• The system was very difficult to navigate
• People want tailored support to better meet their
unique recovery goals
• Program funding was rigid, and people want programs
to be integrated in order to flexibly respond to
consumers individual needs
• A lot of consumers felt that they didn’t have a choice of
Reform process
• In 2012, the Minister for Health announced significant
changes to the PDRSS sector based on consultation and
• The Department of Health released tenders for the new
MHCSS funding in 2013
• Successful providers were announced in May 2014
• Changes were implemented on August 1st
• DoH specified phone based intake
• DoH had 3 centralised intake pilots
(Peninsula Support Services, EACH &
Inner South Community Health)

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