Unit 5

Report
Unit 5
Voice Over IP Technology – Pieces
and Parts
© 2006 ITT Educational Services Inc.
IT412 Voice and Data Integration : Unit 5 Slide 1
Overview
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Explain the key benefits of VoIP and compare it with IPT.
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Provide the key benefits of VoIP.
Explain the importance and purpose of a packet call center.
Describe how and why the calling card market is enabled
because of VoIP.
Explain two stage dialing.
List the various value-added services available though the new
technology.
Describe in detail ICW.
Describe in detail what V2L is.
Provide a “Case study” explanation of how VoIP can help out a
corporation.
© 2006 ITT Educational Services Inc.
IT412 Voice and Data Integration: Unit 5 Slide 2
Virtual Agents
© 2006 ITT Educational Services Inc.
IT412 Voice and Data Integration: Unit 5 Slide 3
Circuit-Switching Call Center
© 2006 ITT Educational Services Inc.
IT412 Voice and Data Integration: Unit 5 Slide 4
Packet Telephony Call Center
© 2006 ITT Educational Services Inc.
IT412 Voice and Data Integration: Unit 5 Slide 5
Common Infrastructure for All Call Agents
© 2006 ITT Educational Services Inc.
IT412 Voice and Data Integration: Unit 5 Slide 6
Click to Talk
© 2006 ITT Educational Services Inc.
IT412 Voice and Data Integration: Unit 5 Slide 7
Two Stage Dialing
© 2006 ITT Educational Services Inc.
IT412 Voice and Data Integration: Unit 5 Slide 8
Pre- and Post- Laid Internet Telephony
Components
© 2006 ITT Educational Services Inc.
IT412 Voice and Data Integration: Unit 5 Slide 9
Call Flow
© 2006 ITT Educational Services Inc.
IT412 Voice and Data Integration: Unit 5 Slide 10
Call Flow: Part 2
© 2006 ITT Educational Services Inc.
IT412 Voice and Data Integration: Unit 5 Slide 11
Call Flow: Part 3
© 2006 ITT Educational Services Inc.
IT412 Voice and Data Integration: Unit 5 Slide 12
ICW Call-Flow
© 2006 ITT Educational Services Inc.
IT412 Voice and Data Integration: Unit 5 Slide 13
Enterprise Telephony
© 2006 ITT Educational Services Inc.
IT412 Voice and Data Integration: Unit 5 Slide 14
Enterprise Voice and Data Networks
© 2006 ITT Educational Services Inc.
IT412 Voice and Data Integration: Unit 5 Slide 15
Typical Enterprise Voice and Data Networks
© 2006 ITT Educational Services Inc.
IT412 Voice and Data Integration: Unit 5 Slide 16
Integrated Voice and Data Networks
© 2006 ITT Educational Services Inc.
IT412 Voice and Data Integration: Unit 5 Slide 17
Voice/Data Integration to the Desktop
© 2006 ITT Educational Services Inc.
IT412 Voice and Data Integration: Unit 5 Slide 18

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