The 5 Trust challenge: the Hampshire Healthcare Library Service experience Andrew Simpson Starting point • Newly merged service • 3 old services with their overlapping journal subscriptions • Some online with print being taken advantage of, most not • Some Trusts not getting any local online content • 5 Trusts served, with 5 Athens Org IDs, covering the whole county The challenge • How to take advantage of the merger to save on journal spending – eliminate unnecessary duplication • How to provide a more consistent service to Hants PT and HPCT staff across the county, previously served by a number of different library services • How to increase access to content for all Ideal • To provide a universal service to all our core users • One set of resources for everyone Our approach • Compiled a journal wish list, of current subs we want to continue, and some new subs • Approached framework agreement suppliers • Explained our ideal • Asked what they could do Reality bites • Where we were able to get quotes for all 5 Trusts, prices varied widely • Comparing to price of one print copy, the multiple varied from a little over two times the price to nine times the price, with one at 30 • Mean Average was 5.2 times a print copy • Many were 4.7/4.8 times Justifying expenditure • How could we justify spending extra thousands on journals for Trusts not likely to want them • Eg Gastro journal for mental health staff – why pay 4.5 times the print price to make it available to mental health and primary care staff across the county? Aim to reduce journal costs • Even if we wanted to stick to the ideal, we simply couldn’t afford to without drastically reducing the number of subscriptions • We had to reduce spending due to smaller journal budget • We wanted to reduce journal expenditure to be able to spend in other areas Changing the approach • Decided that regional/national purchases constitute a core collection, and we should focus on buying journals and further e-resources for each trust appropriate to them • Whilst keeping general titles with a decent price in mind for all 5 Trusts, we divided the wish list into acute, primary care and mental health titles, and asked for quotes for 1 or 2 Trusts as appropriate. Quotes for 1 or 2 Trusts • Still varied quite a lot • Most between 1.5 and 2.5 times print price for two Trusts • Easy decisions where we have multiple subscriptions at present • Are currently looking at titles case by case • Still making decisions Current priorities • Will go e where it makes financial sense • Will go e where extra expenditure is justifiable • Will rely on Proquest/Cinahl where possible • Will maintain some print titles for next year, to ensure quantity and spread of titles • Will consider aggregated packages Lessons learned • Suppliers, despite framework agreements, don’t understand our set-up in terms of NHS or Athens. • Publishers do not know how to price Trusts or Athens orgs, they want you to be a single hospital site! • Most have seemed to equate 1 Athens org = 1 site • One provider completely changed their model without warning after a few weeks and sent a new set of quotes with prices 40% different from before (some up, some down) • One publisher started incredibly high, and has come down after negotiation by Ovid, though still probably not quite affordable Tips • Organise your list as much as possible beforehand to target those you really want • We did provide a priority list, but now realise this could have been more targeted • I was a bit unfair to suppliers in asking them for everything • They will make mistakes – have had quotes for a few journals I didn’t ask about – if target suppliers on those most likely, may have worked better Do users want more online? • In 2008 user survey in SW Hants – 34% wanted more ejournals – 48% wanted pdf articles by email – Should we focus on doc delivery more – What about OA Problems from our approach • Anticipated complications – document supply. Can register library staff for a Athens from multiple orgs but could get complicated • Complicated message to users in what is available for them – will we need journal lists for each Trust?