Slide 1

Report
Total Transformation:
Hartlepool’s story
New Frontiers in Personalisation
November 11, 2009
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In Control
In Control’s mission is to play a key role in the
creation of a new system of social care,
where people will control their support, their
money and their lives as valued citizens
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Hartlepool
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Getting Ready: Leadership
Transformational
Picking the stars
Managing up as well as down
Thoughtful and flexible
Picked key issue – DPs
Led from the front
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Getting Ready:
Legitimacy/Understanding
Embedding, sustaining and protecting
Work with elected members
Team managers
Social workers
Other council departments
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Getting Ready: Entitlements
“A robust system to put money
in the hands of ordinary
citizens”
Get Supported Self
Assessment questions right
Recognise people’s gifts from
day one
A shared contribution
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Getting Ready: Supports
A good Direct Payments system can be
a “support”
Financial brokerage
Person Centred Planning?
Brokerage????
On-going development based on
scrutiny of support systems
Question – are they fit for purpose
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Develop the tools
Prioritise and keep priorities under review
• Economic systems
• Support systems
• New systems and procedures
• Monitor outcomes and costs
• Review learning and sharing
...how do we know its working? Gather the
evidence: stories, QoL data collection, costs
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Make the changes
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Direct Payments
External providers
Care managers
Internal providers
Micro provision
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Embed deeper
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Prevention and reablement
Whole of life
Health
Work
Community
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Nicola Bailey
“We cannot underestimate the
significance and power of the cultural
change within Hartlepool. This was
mainly due to both strategic and
operational leadership within and
strong external critical friends, mostly
from In Control or their associates.
The work continues on new grounds,
which includes whole life
engagement and a corporate
approach. This is no longer a simple
issue for social care, it’s a local issue
which ALL citizens in Hartlepool need
to be part of. “
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Lessons
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Real visionary leadership is critical
This involves active people management
...and intervening personally – eg to lead DP group
Get some quick wins – DPs in Hartlepool, but whatever
is to hand
Think whole systems, but intelligently, decide what is
most important
Listen
Be flexible and respond to what arises
Don’t let the challenges faze you
Stay true to the values
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Discussion
For ordinary citizens:
• Does this make sense? What are the pitfalls?
• If so, how can I join with others to influence
the local authority to work in this way?
For Local Authority people:
• Does this makes sense?
• What is stopping this happening and what can
I do about it?
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Website
www.in-control.org.uk
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