Martin Farran, Barnsley Council and ADASS Personalisation Network

Report
Despite any initial worries we may have had
about having a personal budget, ultimately we
all believe that it really has been worth it for the
difference it has made to our lives, and the better
outcomes we have all achieved.
(‘Lets talk about personalisation’ workshop
attendees - April 2013)
Strategic Context
Cornerstones of Making it
Real and personalisation are:
•
•
•
•
Co-production or put
more simply “working
together”
Listening
hearing
not
just
Complete, accurate and
timely information is
vital for people to make
informed
decisions
about themselves and
on behalf of others
In Barnsley we have the
universal
information
and advice hub (UIA)
Connect to Barnsley,
Connect to Support online
social
care
marketplace and from
23rd Sept Support with
confidence online PA
approval scheme.
Need to move from Informing and Consulting to Supporting and Empowering helping
people to Take Control and Get Involved
This will take commitment time and resources
but the process must start immediately
Good engagement leads to
• Better service design,
• Better use of resources
• Greater understanding about needs &
aspirations
• better outcomes for all.
Co-production- Lets Talk About Personalisation
Workshop
•Attended
by service users, carers,
DIAL(Barnsley), Personal Assistants,
Personalisation
Lead,
Workforce
Development
•Co-produced
detailed analysis and
report relating to the TLAP MiR ‘I’
statements and peoples experiences
and determined 3 main priorities for
service users and carers in Barnsley
•Output
•Write
to be fed into service redesign
up to be fed into local account
•Attendees
to act as a reference group
for the local account
•Held
workshop with partner organisations to consider ‘I’
statements and priorities
•Attended
TLAP Yorkshire and Humber MiR core module workshops
to identify local challenges
•Held
'Lets talk about personalisation’ workshop
•Barnsley's’
Personal Budgets Operational Board (PBOB) to consider
findings and analysis from the above, and take forward and action
the three major priorities for Barnsley
Barnsley’s Local Account asked :
•
What has worked well about your care and support in the last year?
•
Where do we need to improve?
Evidence was sourced from:
•Lets
•
Talk About Personalisation workshop – service user and carer views
Service User and Carer reference group
•Regional
Peer Assessment (part of sector led improvements)
•Inspection
•ASCOF
findings
indicators
•Scrutiny
“There is so much
information to take on
board.
We
need
information at the right
stage/time in the process,
and in different forms,
particularly more visuals ,
with advice from Peers
“The process of recruiting a
PA can be lengthy and can
feel complicated. We need
to be able to find a PA
quicker and have access to
smarter,
responsive
support to help us with the
process of being an
employer
We are producing a new DVD which will
have peoples stories and a menu of
information about each stage of the
personalisation journey. There will be
narrative and footage from people who are
currently receiving a personal budget. This
will also be available via our website and on
Youtube
•We have developed ‘Support with
Confidence ‘PA approval scheme, with an
online register of PAs who have completed
common induction standards training, are
DBS and reference checked and available
for work (some to provide emergency
cover)
•remodelled our support service to be
smarter and fit for purpose, and this is now
integral with our SDS Team providing one
point of contact for support with any
aspect of PBs
•Are providing employer training and
‘being a good employer’ workshops
•Have created a handbook specifically for
PAs
Based on:



Borough Wide
At a community level
Targeted eg Social Care Group
Empower
Participate
Consult
Inform




Informing- Newsletters, road shows and
websites
Consulting- More about community insight
– what people think and say
Participate- Ward Alliances include
community reps to build a ward plan
supported by neighbourhood networks
Empower- influence through community
researchers, service redesign, procuring
locally






Engaging communities/social care groups to
identify needs and aspirations
Engaging the communities/social care groups in
decisions about priorities and strategies
Engaging service users/carers in service design and
improvement
Engaging service user/carers in grant allocation
decisions
Person centred procurement and contracting
Person centred monitoring and performance
management
Commissioner
Co-production
Provider
People using
the service
Developing services
to meet changes in
demand
Strong feedback
systems in place
Improved
information
and advice
giving
wider
access to
most
appropriate
services
RESPONSIVE SERVICES
The development of a common
and shared perspective of supply and
demand, leading
to an evidenced, published,
market
position statement
MARKET DEVELOPMENT – CO-PRODUCTION WITH PROVIDERS ENSURING THEY
UNDERSTAND CHALLENGE AHEAD
 Demand
for care and support services will rise but will
not be matched by a similar commitment in public
spending
 Life expectancy is increasing and entry into services is
likely to be later in people’s lives
 PBs and private funding will increasingly allow people
to choose from a wider menu of activities & options
 Demand is expected to decrease for traditional models
such as day care
 People will be able to choose to use a mix of
traditional & mainstream services
“Barnsley Adult Social Care helped my Mum so much.
Having a Personal Budget and employing Personal
Assistants means that she does not have to go into care
and can stay in her own home independently. As her
main carer , this has positively impacted on my life and
means I don’t worry as much ,can enjoy being her
daughter again, and have got some of my own life back.
I now want to give something back , and be positively
involved in helping other people to benefit from
having a personal budget, just like we did”
(ES, carer and daughter of Mary and participant of
‘Lets Talk About Personalisation; Workshop –
quotation 13.08.13)

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