Pricing Services and Customer Inquiry

Report
Pricing Services and
Customer Inquiry
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Adding new clients; preventing customer conflicts
View trends of previous Landstar and Transcore rate data
by lane for pricing assistance
Single point to obtain assistance in processing bids and
RFIs
Library of tools that assist in the customer RFP/Bid
process
Revised: 7/2013
Customer Inquiry Request
• All prospective customer accounts must be reviewed and approved to
pursue prior to establishing credit.
Request Process
• Email customer list to [email protected] or call 866-993-8545
Email content should include:
•Customer name in the subject line
•Address, city, state and zip of shipping facility
•Mode
•Agency code
•Customer account number if applicable
Note:
5 accounts will be reviewed and processed per day with a 24 hour turn
around.(Include high priority accounts first)
• Account incumbency will be determined by bill to and shipping location
• Criteria Reviewed:
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Last 3 months of revenue/volume levels. If no revenue
is found we look at
a year
Seasonal accounts are verified
Current mode(s) of transportation
Shipping location
Open bids
Corporate Sales Assignment
Previous inquiry within 90 Days
Confirmation
• When the review is concluded information will be emailed to
the agent with a response of OK to pursue or closed to pursuit
due to incumbency.
• If response from Customer Inquiry is “Ok to pursue”, submit
application to the Credit department to establish credit for
your agency
(if account number was listed on your email from Customer Inquiry;
input the number in the Account# field at the bottom of the Credit application.)
RFP Process - Send all bids/RFI’s to
[email protected]
Sales /
Opportunity
Owner
Customers
Agents
Field/Corp Sales
Expedited /
Ocean & Air
Pricing
Services
Heavy Haul
LTL
Credit
Intermodal
Contract Services
Cargo
Compliance
Account
Management
Procurement
Landstar Support Services
Bid Communications
Business Analysis Rating Tool
 Network Capacity Information on Broker and BCOs
 Network Imbalance Data
 Market Comparables
RATING FACTORS
Before rating below are factors to consider:
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Can you broker?
Mileage program –PC Miler and Rand McNally Mile maker
Customer current FSC program
Commodity?
Equipment Type
Special Requirements
 Drop and Hook
 Team
 Hazmat
 High Value/High Risk
 Cents per mile rate, per hundred Weight rate, or Flat rate?
 Type of accessorial needed?
 Capacity requirements?
 Competition
 Geographic area
 Volume - Seasonality
 Rate term – 1 year, 2 years?
“This list varies from bid to bid. It’s designed to start the thinking process for rating lanes”.
Important: Read & Understand the bid requirements before rating each lane. Make sure all bids are turned in on or
before the due date. If you have any questions or concerns about a bid, please call the facilitator of the bid.
MILEAGE PROGRAM ACCESS
Know the program designated by your
CUSTOMER!!
PC Miler and Rand McNally mileage systems
inquiries are available to LEADS and Orbit
users.
Landstar supports P C Miler versions 14
through 26 . PC Miler can be obtained one of 3
ways: City/ST to City/ST, City/ST to 5 digit zip
or 5 digit zip to 5 digit zip. We can also get
Practical miles (P) or shortest miles (S).
We also support Rand McNally (LEADS miles
= Rand McNally Mile- maker miles).
Locating Mileage Programs:
Leads
Orbit
• LOSM
• Inquiry Menu
• Leads Operating Menu
•Opt - 22: Milemaker (Rand
McNally)
• Agent Main System Menu
•Opt - 23: PC Miler
• Opt -33: Government
Miles (PC Miler)
• Opt -14: Mileage for
Multiple Points
• Opt -15: Origin to Multiple
Destinations
Fuel Surcharge
• http://www.eia.gov/oog/info/wohdp/diesel.asp - Updated Monday by 3
PM
• www.landstaronline.com/info/pricing-- Weekly updates by 10 AM on
Tuesday
• Fuel Surcharge was created to help compensate for the higher price of
diesel fuel
• BCO expects FSC to be split out on the freight invoice
• First check to see is we have a FSC in place, if not okay to split out,
just don’t exceed the Landstar standard for that specific week.
PRICING SCHEDULES AND CONTRACTS
Contract:
Pricing Schedule:
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Customer Signature not
required, but may be
requested.
Agents can agree to rates
with published pricing to
customer.
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Only Landstar
Corporate can sign
rates or anything else
associated with a
contract.
Never expose your business to liabilities by signing a contract with a customer
Contract Administration Process:
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Contract is received & logged
Reviewed by Legal or V.P., Sales Administration
Problematic contract issues negotiated with customer
(Agent included in this process)
If negotiation successful, contract is signed by V.P., Sales
Administration, and returned to the customer for counterendorsement
Customer returns fully-executed copy for filing in Pricing
Administration
Copy to Agent for record & reference for operations &
customer service management
Important Reminder :
• Generally takes 1-4 business days to review and incorporate
changes (typically necessary)
• You do not need to have a Contract in place to move freight.
• The Customer Contract is only necessary if the Customer will not
give you the freight otherwise.
• Agents may NOT sign a customer contract, only a Landstar
corporate officer. Agents may only sign rate confirmations which
contain no contractual language.
“Again Only Landstar Corporate can sign rates or anything else associated with a
contract!”
CUSTOMER CONTRACT FREIGHT – Rate Quote
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Go to www.Landstaronline.com
Enter your user ID and password
Click on Money
Select the Rate Request option
Fill out all of the applicable fields
Click on “SUBMIT” to send
Rate will be e-mailed back to you
Sample Rate Confirmation
 Used for one time
shipments
 Shipments requiring
special pricing,
equipment and transit
times
 Agents can sign this
form
Questions? Comments?
Contact Information
Customer Inquiry
Email: [email protected]
Phone: 866-993-8545
Fax:
866-807-8202
Pricing Services
Email: [email protected]
Phone: 800-872-9492

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