An effective workforce for Early Help Delivery Nuala O’Rourke Wigan Council The drive to integration • • • • Total Place Community budgets Public service reform DH drive for Health and Care Integration • Movement of Public Health into Local Authorities • Commissioning of Health Visitors moving to Local Authorities Confident Place, Confident People. The drive to integration • Total Place lessons – People at the heart of service design – Reducing dependency / enabling self reliance – Pooling budgets – Reducing bureaucracy Confident Place, Confident People. The Public Service Reform Challenge • GM Priority: Growth and reform • Total tax intake in GM £17bn • Total public spending in GM £22bn • £5bn gap Confident Place, Confident People. Multiple funding and accountability structures make coordinating support for families very difficult DfE HO LA MoJ YJB Police VCS DH CLG DWP CCG Housing authorities JCP Housing link worker Employment Personal advisers Prisons YOS worker Young carer support worker Parent support advisers/Schools Police officer Family support workers CAMHS/ Mental Health Drug and alcohol team Worker Surestart Intensive family intervention worker/ parenting practitioner Confident Place, Confident People. Known Interactions Nov. 09 to Oct. 10 Confident Place, Confident People. What does integration mean • Many different models – Co-located – Aligned – Fully integrated under single line management Confident Place, Confident People. Integration in Wigan • Integrated Safeguarding and Public Protection team • Integrated Health team • LIFE team Confident Place, Confident People. Integrated Safeguarding and Public Protection team • A partnership response to domestic abuse • A coordinated community response model • A co-located team including – Police, Children’s social care, Probation, Housing, Independent Domestic Violence Advocates, Drug and Alcohol outreach, Young person’s violence advocate • With daily input from – Health Economy – Adult Social Care • Process overseen by and approved by CAADA Confident Place, Confident People. Delivery Model • Daily meetings which respond to domestic abuse incidents • All agencies share their knowledge of the whole family • A joint action plan is jointly agreed and implemented immediately • Individual agencies take ownership of on going activity with the family • Taking MARAC principles to a daily meeting • Launched in March 2013 Confident Place, Confident People. Integrated Health Support Team • An integrated targeted intervention and support service to vulnerable pregnant women and their families. • Works with top 2% most vulnerable pregnant women in the Borough (circa 75) and their families to reduce the risk of children becoming looked after and / or suffering significant harm. • Team consists of Public Health midwives, Midwifery Support, specialist Speech and Language therapist and a targeted Speech and Language therapist, Family Support Worker • Won 2 national awards from RCM & BJM. Confident Place, Confident People. Delivery Model • • • • • Joint assessments Joint team meetings Shared case notes Joint visits Shared family plan Confident Place, Confident People. The Life Programme • A long term attachment rooted service where families are invited to take part and work intensively with a range of workers • A team of workers with a range of skills including police, social care, early intervention, health and housing. • Located in a local building which operates as a drop in centre for family members Confident Place, Confident People. Delivery Model • All workers support families and share their expertise with the team • Staff have specialist areas – but all members of the team carry a case load and act as a keyworker for the family – or members of the family • Small case load – 12 families on each site – but as this includes the extended family it adds up to nearly 100 individuals. • Staff work with families for a period of up to two years with a defined exit plan seeing a step down in the level of support over an extended period of time Confident Place, Confident People. Learning – Aligned Integration • Working in a co-located team can blur the lines between professions and need all involved to have a flexible approach • The benefits are not shared equally across all agencies and without shared budgets the cost can outweigh the benefit to some partners • Relationships and engagement are critical to success and the timeliness of appropriate interventions is key to delivering and sustaining change. Confident Place, Confident People. Learning – Single team • All staff need adopt a person centred approach to family work with a single family assessment built into the centre of the approach so that we ensure that the child’s needs are paramount and services wrapped around the family • Having all professionals managed within one team enables the change process to be managed, removes competing agendas and prevents the family from playing off professionals • This means that team members are team members first and carry their professional skills on their shoulder to be used as and when needed by family members or other team members. Confident Place, Confident People. What helps develop the single team • • • • • • • • • • • • Having a job role outline that defined the role of the team member. Some common competencies that tied the team together, Common statements that outlined the primary task that we were all working together to achieve A set of fundamental principles that set out the way that we worked with families. An acknowledgement that as a team we had different sets of value bases and motivation for the work that we do. Embedding the fundamentals within the IPA process so that we could measure our journey. Providing daily debriefing sessions in the early days of integration supported by a manager. Understanding that t he team moved from roles where they had been seen as the expert in their specialism working with a particular cohort to working outside their comfort zone. Staff need support to understand that they don’t need to know all the answers, its ok to say I'm not sure but we can find out. Recognising each individual team member as a consultant from their specialist area. Being open to share working practices. Involving the team in the development of the service. Providing high quality supervision and support to enable team members to manage the change in the way of working. Confident Place, Confident People. Learning • We are asking our new integrated teams to support families into behaviour change which the public sector has been struggling to achieve for many years • Need a workforce than understands – We need to take an asset based approach with families – Families and individuals need to be encouraged to take responsibility for their behaviour and understand the impact in order to be willing to change. – Behaviour change takes time and families often relapse and need further motivation and support Confident Place, Confident People. Confident Place, Confident People. Aim in Wigan • To develop and begin to implement by 2015/2016 an approach to full integration of early help including Health Visitors and our Early Help team. – Locality based model – Single line management of staff Confident Place, Confident People. What are the challenges we have identified Communication: • Need for an agreed shared vision and understanding with clear communications strategy: – Strategic partners / management – Workforce – Public • Accountability / governance / clear leadership. Confident Place, Confident People. What are the challenges we have identified • • • • Accountability Governance Need for clear leadership Ability of organisations to let go Confident Place, Confident People. What are the practical challenges we have identified Systems: • Fragmented commissioning • Range of assessment processes and paperwork to be agreed • Data: systems / sets / sharing • Working models e.g. key working / corporate caseload • Accommodation Confident Place, Confident People. What are the challenges we have identified Workforce: • Workforce sign-up. • Workforce competency • Workforce culture • Change management • HR / Pensions / TUPE Confident Place, Confident People. Discussion topics • What type of integration are delegates developing in their locality? • Do we all share the same challenges? • What do we see as the benefits of integration? • How will we measure our success? Confident Place, Confident People. Nuala O’Rourke [email protected] 07525 657 140 Confident Place, Confident People.