Operations update

August 2014
Expanding United’s fleet
Operations update
In 2014, United has taken delivery of 23 mainline planes including three 787s. Six new
mainline planes were delivered in June, the busiest month for aircraft deliveries since
2010. This year United plans to take delivery of 29 737-900ERs and six 787s –
including two 787-9s, the stretched version of the 787 Dreamliner.
12.48 million
completion rate*
Data reflects June 1-30, 2014
* The percentage of flights completed not impacted by weather
New daily service between
Seoul (ICN) and Guam (GUM)
On October 26, United will begin flying between
New 737-900ERs feature customer-friendly interiors with a larger sense of space, Guam and Seoul’s Incheon International Airport,
sculpted sidewall panels and LED lighting that mimics soft blue skies and sunset offering Korean customers a variety of resort
colors. All will have Wi-Fi and either personal device entertainment or DIRECTV. destinations such as Saipan, Palau, Honolulu
and Cairns via United’s Guam hub.
Check out London
Heathrow’s United Club
London Heathrow’s
new Terminal 2
United Club is
pleasing Star Alliance
Facilities include seating for 280 people, private phone
rooms and a full service bar.
Airbus: more room and amenities
All A319/A320s now have expanded
overhead bins and Wi-Fi
More than 150 Airbus planes have been modified to offer
customers more bin space to expedite boarding and reduce the
number of gate-checked bags. Bins on A319s and A320s have
new latches and doors, nearly doubling each plane’s carry-on
capacity. United has also installed Wi-Fi in all the Airbus planes.
New gates improve customer
experience at Chicago (ORD)
Mercedes-Benz tarmac service now
at Washington Dulles (IAD)
Three recently added gates in Terminal 2 help reduce
congestion and the time aircraft spend on the ground
waiting for an open gate during periods of heavy traffic.
These efforts are part of the ongoing investment at
ORD, including jet bridges on all gates, a new Terminal 2
United Club and boarding areas with new gate room
furniture, power and podiums.
Tarmac service provides chauffeured transportation for select
Global Services and United Global First customers with tight
connections. The service is also available at Chicago (ORD),
Houston (IAH), New York/Newark (EWR) and San Francisco (SFO).
New choices on board
TSA reminder
Passengers may be required to power
up electronic devices during security
screening. If the device does not turn
on, it will not be allowed on board. Be
sure to power up before heading to
the airport!
Freshly prepared Choice Menu Bistro on Board
selections are available for purchase on most
flights over three-and-a-half hours within North
America, to Latin America, and between Honolulu
and Guam. Try the Asian-style noodle salad with
sesame ginger dressing, a chicken wrap, a roast
beef and cheddar baguette, or ham and Swiss
cheese on a pretzel baguette.
United now
Goose Island
312 Urban
Wheat Ale
craft beer on
and at U.S.
United Clubs.
United snapshot: Santiago, Chile (SCL)
The Andes mountains extend the entire length of Chile, covering 80% of the country
The population of Santiago’s metropolitan area in millions
The average width of Chile in kilometers (about 93 miles)
Flights a week offered by United to and from Latin America and the Caribbean
In December, United will offer first-ever nonstop service between Houston and Santiago

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