The Quality Management Competencies

Report
The Proposed Quality Competency
Framework for the Future Quality
Professional
Ian R McKay FCQI CQP
CQI Competency Project Lead
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The CQI Definition of Quality
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A Definition of Competency
• The ability to do something to an acceptable standard
• Acceptable to Employers
• Acceptable to Professional Body
• Acceptable to Individual
• Based on Knowledge and Experience
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The CQI Competency Project 2012
•The CQI has initiated a project to articulate the role of Quality Professionals and to
establish a relevant and up to date Quality Competency Framework during 2012.
•The framework will be delivered as a web based tool for both professionals and
organisations to establish requirements for competence, assess competence, support
learning and development and for career management.
• The competencies will
• Be applicable to all sectors: private, public and not-for-profit
• Be applicable to all levels of quality professional from strategic to tactical, and for nonquality professionals
• Capture the expanding scope of quality management into areas (such as ethics,
sustainability and security) and external forces ( such as globalisation)
• Provide a tool for employers and CQI members to assess competence and inform
professional development
• Provide a basis for improving access to the Experiential route to Chartered membership of
the CQI
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The Quality Profession and Competence
Organisations that achieve sustainable success include a focus on quality at the heart of their strategy.
Today’s organisations want quality professionals who are able to help them address issues such as:
• Globalisation of the supply chain – increased risk
• A risk averse society’s emphasis on corporate responsibility – protecting reputation
• Moving from compliance to effective/ efficient processes – waste and cost reduction
• Changing Markets – competitiveness, agility, continuous improvement and business change
This means adding a broader range of business knowledge and skills to the traditional competencies focused on
product and service quality.
The QCF includes competencies such as:
• Business Management, Commercial and Financial Understanding
• Performance Measurement and Improvement
• Organisational Governance
• Continuous Improvement and Change Management
• Risk and Opportunity Management
• Systems Thinking and Process Management
• Integrated Assurance, including Corporate Social Responsibility, Safety, Security and Business Continuity etc..
It also includes the personal competencies to lead, advise, coach and influence the organisation that are crucial to
successful delivery of the quality role.
Quality professionals who exhibit the competencies set out in the QCF will be able to deliver the visible performance
improvement and associated assurance that supports sustainable success in any organisation.
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The Quality Management Competencies
Based on Plan, Do, Study, Act and aligning with the
principle Quality Management models such as ISO
9000 and The Business Excellence Model, the diagram
to the right is a way to establish the competency set.
The required competencies can be identified under
these four key areas of Quality Management.
4. DRIVE
STRATEGIES
FOR
IMPROVEMENT
The Competencies will be aimed at an approach
based on learning, innovation and improvement.
Their objective is to provide the Quality
Professional with the ability to assure the
sustainability of the organisation through
performance improvement and at the same time
provide confidence to all stakeholders that
current goals are being achieved and that
compliance to all stakeholder’s requirements,
whether Customer, Legal, Regulatory or Internal,
is being maintained.
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1. DEVISE
QUALITY
STRATEGIES,
PLANS AND
GOALS
Learning
2. DESIGN AND
DEPLOY
MANAGEMENT
SYSTEMS
3. PROVIDE
INDEPENDENT
ASSURANCE
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Quality’s Role in the Organisation
The role of the Quality Profession is to drive the cycle of Quality activities at all levels and in all
parts of the organisation, integrating these at organisation level into an independent view of
performance and compliance that managers and other stakeholders can use for assurance and
decision making. It doesn’t take away the responsibility for everyone to manage quality in
their part of the organisation.
Quality activities in other
parts of the Organisation
such as Functions, Projects
Departments or Processes
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Proposed Quality Competency Framework (QCF)
• The QCF will comprise three competency areas:
1.
Quality Management
- the knowledge and skill needed to do the job
2. Behavioural
- behaviours required to fulfil the role successfully
3. Contextual
- your own sector and organisation
• Each competency area will comprise a number of relevant competency sets
• Each competency set will comprise the individual competencies relevant to that area
• Individual competency descriptions will support assessment of competence level
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Proposed Quality Competency Framework (QCF)
• Assessment will be based on both Knowledge and Experience
• Assessment will be aligned to the Quality Body of Knowledge and CQI accredited
courses and qualifications.
• There will be four levels of competency, aligned to the four CQI qualification levels:
1. Associate
2. Practitioner
3. Member
4. Fellow
• The QCF will be designed to support creation of competency profiles for quality
roles such as:
• Quality Technician / Quality Administrator / Quality Support Officer etc.
• Quality Engineer / Advisor / Technician / Customer Service Advisor
/ Compliance Officer etc.
• Quality Manager / Customer Service Manager / Improvement Manager
• Quality Director / Business Improvement Director / Head of Quality
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CQI Membership
CQI Associate (ACQI)
For those who have an active interest, are actively engaged in or considering a career in quality
management, and for all CQI Certificate and CQI Diploma students.
Associate membership provides the full range of CQI knowledge and development benefits.
- INTEREST
CQI Practitioner (PCQI)
For those actively practicing quality as part of their job role or those specialising in specific aspects of
quality, such as inspection, quality control, quality assurance, systems management, audit, business
improvement, supplier quality management, certification, service quality, regulatory compliance.
- 2 YEARS
CQI Member (MCQI CQP)
For those professionals who have quality as a key discipline or as the focus of their work. The Member
(MCQI) grade will recognise your professional competence and put you on equal terms with other
chartered professionals, increasing your status and potential for career progression.
- 5 YEARS + SENIOR POSITION
CQI Fellow (FCQI CQP)
This is the highest grade of professional recognition offered by the CQI. Fellow (FCQI) is a chartered grade
providing you with Chartered Quality Professional (CQP) status, and signifies that you have demonstrated a
substantial achievement or made a personal contribution to furthering the profession of quality.
- 5 YEARS PLUS SENIOR POSITION + PORTFOLIO + EMINENCE
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Quality Management Competency Area - Topics
1. Delivering Quality Strategies and Plans and Goals – including:• Understanding the Concepts of Quality, its History and Development
• Focusing on Customer s and Stakeholders
• Embedding Quality in Organisational Strategies
• Establishing Quality Policies, Objectives and Targets
• Establishing a Culture of Quality
• Understanding your Organisation’s Vision, Mission, Values and Purpose
• Understanding your Organisation's business model and plans
• Dealing with specific Regulation and the Law affecting your Organisation
• Influencing Externally on behalf of Your Organisation
• Understanding Your Organisation’s Partnerships
• Planning to Achieve Quality Outcomes
• Developing and Deploying Supply Chain Quality Strategies.
•Managing Supply Chain Relationships and Interfaces
• Leading the Quality Function and Quality Professionals
2. Design and Deployment of Management Systems – including:• Understanding the Principles of Governance and Management
• Design of Management Systems
• Management of External Certification
•Measurement, Metrics and Analysis of Business Performance
• Employing Systems Thinking
• Quality Requirements in Standards, Regulations and the Law
• Quality Requirements in Customer Contracts and Contract Documents
• Defining Quality Requirements in Supply Contracts
• Process Mapping and Management
•Techniques for Product and Service Quality Control
• Designing and Implementing Effective Process Control
• The use of Statistical Techniques
• Establishing Management Review and Factual Decision
• Document Management and Control
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3. . Providing Independent Assurance – including:• Assuring Quality Throughout the Product or Service Lifecycle
• Assuring in specialist domains (e.g. software)
• Independent Assessment, Audit and Investigation for
organisational learning and improvement.
• Risk and Opportunity Management
• Human Factors in error prevention
• Establishing Compliance and the Management of NonConformance
• Assessment of Supplier Capability
• Delivering Assurance in the Supply Chain
• Assessing Organisational Health
• Measurement, Metrics and Analysis of Business Performance
• Data Analysis, Information Management, Review and
Reporting
4. Business Improvement – including:• Improving for Business Benefit
• Business and Financial Understanding
• Risk and Opportunity Management
• Measurement, Metrics and Analysis of business performance
• Tools and techniques for Process, Product and Service
Improvement
• Improvement of Supplier and Supply Chain Capability
• Establishing Continuous Performance Improvement
• Managing Change
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The Quality Management Competency Area
In order to encompass the breadth and range of future Quality Professional roles the
following 7 competency areas are proposed for the Quality Management Competency
Area:-
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The Personal Competency Area
Delivering the role of Quality Professional requires the full range of behavioural
competencies that any other profession would need. The role requires a particular
focus on leadership and relationships with others in the organisation.
The following 5 competency sets are proposed for the Personal Competency Area
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Sector and Organisation – The Contextual Competency Area
These are quality management competencies specific to the
organisation and sector
Sector 1
Specific
Competencies
Organi
sation
A
Organi
sation
B
Organi
sation
C
Sector 4
Specific
Competencies
CQI Special Interest Groups will co-ordinate organisations to
establish consistent specific competencies for a particular
Sector. These will be referenced from the CQI core framework.
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CQI Core
Competencies
Sector 2
Specific
Competencies
Sector 3
Specific
Competencies
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Contextual Competency Set
To allow assessment of the Quality Professional’s competence in the context of
his/her own organisation and sector the following five generic competency areas
are proposed for the Contextual Competency Set
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EXAMPLE ONLY
Levels
Level 4 Fellow
Level 3 Member
Level 2 Practitioner
Level 1 Associate
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Has successfully delivered all competencies on behalf of an organisation
Has successfully delivered most competencies on behalf of an organisation or significant organisation unit
Has successfully delivered some of the competencies on behalf of an organisation or organisation unit
Has the demonstrated knowledge of the competencies and supported delivery of some in part of an organisation
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Assessment of Competency using the QCF
Body of Quality
Knowledge
Professional and
Career Goals
Quality Competence
Framework
Curriculum
Vita
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Learning and
Development Plan
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Introducing the Quality Competency Framework (QCF)
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CQI Competency Project Timeline
April
– Planning - Complete
May / June
– Key Stakeholder Engagement - Complete
June / July / August
– Design and Development – In Progress
June / July / August
– Wider Engagement – In Progress
September / October
– Finalise Detailed Design of Competency Framework
November / December
– Approval and Launch Planning
Q1 2013
– Pilot Launch and Implementation
Briefings and Communications activities ongoing throughout
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