POZMAN/PIONIER NOC flash presentation

Report
PIONIER/POZMAN NOC flash
presentation
TF-NOC meeting
Ljubljana, Feb 2011
Metropolitan Area Network - POZMAN
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Since 1993
220 km of own Fiber Optic Cables in the city of
Poznań
105 connections to R&D institutions & Univ.
Migration to new
technologies
• 1993
- FDDI
• 1995
- ATM
• 2000
- Gigabit Ethernet
• 2005
- 10 Gigabit Ethernet
5 Juniper routers, 1 Cisco router, 44 switches
Similar Metropolitan Area Networks in other Polish
Academic Cities
National Research and Education Network
- PIONIER
PIONIER 4Q2010
MAN
ETH 1 Gb/s
CBDF 10Gb/s
CBDF 4x10Gb/s
2 x 10 Gb/s
(2 )
CBDF 10Gb/s
(under construction)
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Since 2003
4 Juniper routers, 10GEth switch
in each Academic City
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5854 km of own fiber
infrastructure in Poland
763 km of fiber in Germany
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6617 km of fiber in total
Consortium PIONIER with leading role of PSNC
2 NOCs: main in Poznań PSNC, IP NOC in Łódź
Network
What services are your organization offering and maintaining?
• Inernet Service Provider + Peering
• Fiber lease
• Transmission/corporate networks/L2 VPNs
• IPv6
• eduroam
Which tools are you using to manage/monitor the network?
• HP OpenView, TTS (own), MRTG, SmokePing,
LambdaMonitor (own), MediaWiki, WhatsUp Gold, Dude
NOC structure – staff & responsibility
Operators
Parttime workers, often students
• Try to fix the problem following the
procedures
• In case of failure – dispatch the event
to the administrators
• Document all the events in TTS
Administrators
local
remote
Fulltime highly qualified experts and
specialists involved also in other activities
• All above +
• Create, update and maintain the
procedures (using MediaWiki)
• Maintain NMSs (HP OV)
• Maintain network statistics (MRTG,
SmokePing
• Prepare network reports
• Test and deploy new management
applications
NOC structure - staff
8:00
16:00
22:00
Working day
8:00
16:00
Weekend and holidays
22:00
Front end
What types of users are using your network and services?
• Universities, academic and research institutions, commercial
institutions
How does the SLAs or agreements you have with your customers
look like?
• Parameters in SLA: bandwidth, attenuation, guaranteed fixing
time, financial penalty, notification period before planned
maintenance, contact methods
• Formal contact (financial cases)
• Technical contact
Which tools are used to communicate with and keep track of users?
• Telephone, Fax, TTS
Inter-NOC communication
IP NOC
PSNC
TTS,
mail,
phone
TTS,
phone,
mail,
skype
TTS,
mail,
phone
NOC
 TTS,
mail,
phone
Phone,
mail
POZMAN
users
Fax,
phone,
mail
PIONIER
services
OTHER
NOCs
PIONIER
users
Documentation
What information do your NOC document?
• Events: connection lost/restored; temperature threshold,
power lost/restored, intrusion alarm, contacts (or just tries)
from/to administrators/clients/providers, actions and
observations (TTS)
• Agreements: ID, parameters, contact data; Customers: full
name, address, technical contact, IP addresses, links to the
statistics; Procedures: how to proceed with different event
types, how to use the tools (eg. TTS labeling), responsibility
of the administrators, map of supercomputers rooms
(MediaWiki)
• Reports monthly & yearly (MS Word + Excel)
Thank you for your attention
http://noc.pionier.gov.pl
http://noc.man.poznan.pl

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