GATHERING BUSINESS REQUIREMENTS An attempt to improve the process in DMV PM and BA Structure in DMV PMO Program Analysis Administrative Analysts in PA manage projects, act as BA’s on projects, and also perform dual role Project Management at DMV Team (PMAT) PM’s in PMO manage projects and often perform role of the BA Community of practice – establish PM methodology Business Process Center of Excellence (BOCOE) Business process modeling/analysis Eventually feed business case for change Gathering Requirements – As Is High level requirements captured in the project scope statement Business rules captured in standard business rule document created by IT No standard BRD Issues: Requirements are not fully documented and system does not meet users’ needs – rework Requirements gathering takes too much time = projects take too much time Gathering Requirements – To Be Standardize BA practices – like we’ve done for project management Pilot BRD on one project (PMO) Format for high-level requirements Possibly new format for business rules Leave no requirement behind… BPCOE and PA Standard business analysis modeling tools Business processes are documented prior to business case development and project kick-off – streamline the requirements process BRD Pilot Used a BRD template for the Audit Modernization Project – why? In theory, developing a standard template for use by all projects – like PM templates - may speed up the requirements gathering process. BA’s and PM’s know what to expect. Requirements are now contained in several documents – scope, business rules, Visio diagrams, spreadsheets – would one document better tell the requirements story? Status BRD has not be passed off to IT staff for functional specifications, but IT lead has found this format useful Area for comments in the business rule section would be helpful Need to assess with the team to determine what worked or what could have been done better Still took quite a bit of time to develop the requirements Discussion Does your agency use a BRD or are the requirements documented in a series of documents? How does your agency speed up the requirements process? What recommendations do you have for us as we continue to develop strategies for gathering requirements?