Express Scripts Overview A national presence Corporate Headquarters: St. Louis, Missouri Patient Care Contact Centers  Arizona  Colorado  Florida  Georgia  Indiana  Minnesota  Ohio  Pennsylvania  Texas Prescription.

Report
Express Scripts Overview
A national presence
Corporate Headquarters:
St. Louis, Missouri
Patient Care Contact Centers
 Arizona
 Colorado
 Florida
 Georgia
 Indiana
 Minnesota
 Ohio
 Pennsylvania
 Texas
Prescription Processing
 Arizona
 Indiana
 Missouri
 New Mexico  Pennsylvania
 Texas
 New York
 Ohio
Home Delivery Pharmacies
 Arizona
 Florida*
 Delaware*  Indiana*
Confidential and Proprietary Information
© 2010 Express Scripts, Inc. All Rights Reserved
 Missouri
 Pennsylvania
* indicates Specialty Drug facility
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Express Scripts Overview
 Pharmacy benefit manager covering
more than 66 million members
 Respected and recognized
 Scientific research to develop
meaningful prescription-drug solutions
 Key corporate facts
 More than 14,000 employees
 60,000+ participating pharmacies
nationwide
 41.8 million Home Delivery and
specialty prescriptions
 70.2% of all prescriptions
dispensed are generic drugs
At Express Scripts, we work to make the use of
prescription drugs safer and more affordable
Confidential and Proprietary Information
© 2010 Express Scripts, Inc. All Rights Reserved
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Resource Commitment to Medicare
Across entire Express Scripts organization
 Dedicated subject matter expertise
 Account management
 Information technology
 Fraud, waste, abuse
 Legal
 Formulary development  Medicare compliance
 Cross-functional integration
 Home Delivery
 Implementation,
 Claims operations
 Clinical programs
 Finance
eligibility
 Medicare call center
 Network/provider support
 Product development




Pharma & Retail Relations
PharmacoAnalytics
Specialty
Trend management
Several hundred Express Scripts employees with Medicare expertise
Confidential and Proprietary Information
© 2010 Express Scripts, Inc. All Rights Reserved
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Specialized Medicare Patient Contact Center Team
Medicare patient experience significantly different
Supporting County of Fresno’s culture and benefits with superior service




Dedicated
Patient-Service Team
Team leaders
Quality coaches
Training facilitators
Patient care advocates
Comprehensive
Training and Development
 Senior sensitivity and
advocacy training
 Collaboration
 Facilitation
 Mentoring and coaching
 On-the-job training
and nesting
Patient Care Advocate
Characteristics
 Able to understand and
to explain complex
benefit issues
 Compassionate
 Empathetic
 Adaptable to change
 Solution-driven
Advocates hired and developed to appreciate
and respond to diverse needs of your members
Confidential and Proprietary Information
© 2010 Express Scripts, Inc. All Rights Reserved
4
Prescription Drug Program
Features
Prescription Drug ID Card will show the 12 closest pharmacies for each retiree
Low Income Members additional assistance
Express Scripts contracts with CMS and manages compliance
Confidential and Proprietary Information
© 2010 Express Scripts, Inc. All Rights Reserved
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County of Fresno Prescription Drug Benefit
Coverage from January 1, 2011 through December 31, 2011
Preferred
Generic
NonPreferred
Generic
Member Co-Pays
at Retail Pharmacy
$0
Express Scripts
Home Delivery (up
to 3-month supply)
$0
Deductible
Preferred
Brand
Nonpreferred
Brand
Specialty
$10
$20
$30
$20
$20
$50
$75
N/A
None
Confidential and Proprietary Information
© 2010 Express Scripts, Inc. All Rights Reserved
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