template and guidance

Business Case Template for
Significant In-Housing of CSS
CSS Market Development Team,
Feb 2014
Section 1: Rationale for the Proposed Change and
Strategic Fit
This section sets out how the proposed change from an outsourced to an in-house service fits with and
helps you deliver your strategy
Include a description of:
The current outsourced service
Why a change is needed to meet your strategic objectives
The change proposed
The principal benefits expected from the change (e.g. reduction in cost; improved information on
which to base commissioning decisions)
The strategic and cultural fit of the proposed in-house service
Questions to ask:
Have other alternative options been considered?
Could the required service improvement be better delivered by changing the way the outsourced
service provider is held to account and managed?
Section 2: System Impact
This section describes the outcome of your consultation with other NHS and public
sector bodies in your locality (e.g. CCGs, CSU, Local Authority, NHS England) about
the proposed change and your assessment of the impact on them
Include a description of how you have:
a) Assessed the impact of the proposed change on other NHS/public sector
b) Engaged with the affected organisations
c) Quantified any cost impact for other organisations and explored options to mitigate
/ avoid costs
d) Reached agreement with affected organisations on who will bear any unavoidable
Section 3: Impact on staff
This section describes how you have assessed the staff impact
Describe your assessment of:
a) The number of staff who will transfer from the current provider to the CCG
b) The number of redundancies within the current provider and the cost of
c) For staff who do transfer, the impact on their future development and career
progression opportunities
d) The impact on staff retention and succession planning
e) The impact on existing CCG staff, including the leadership team
Section 4: Expected Cost Impact of the Change
This section describes how you have established the one-off costs of implementing the
change and the on-going operating costs of the proposed in-house service vis-à-vis the
current outsourced service
One-off costs:
These will be dependent on the nature of the proposed change, but are likely to include:
a) Project/change management costs
b) Staff related costs (e.g. transfer / redundancy)
c) Double running costs
On-going (operating) cost comparison
Outsourcing cost estimate: based on a quote from one or more external CS suppliers
In-house cost estimate: assessment of on-going staff and related costs (see Annex 2)
Questions to ask
a) What is the estimated impact of the in-house option on the need for future investment
spending (e.g. on staff development, ICT) to develop the service?
b) Is future cost inflation more likely in an in-house or outsourced service?
Section 5: Quality of Service Impact
This section sets out how you have established the expected service quality benefits of the
Describe your assessment of:
a. The quality of service delivered under the current outsourced service and why this is
b) The expected quality of service under the proposed in-house service
c) The mechanism for quality improvement - the principal differences between the
existing outsourced service and the proposed in-house service that will drive
improvements in service quality
d) The leadership requirements for the in-house service
e) Where possible, the estimated financial benefit of the proposed change
Section 6: Service Resilience and Sustainability
This section describes your assessment of the resilience and sustainability of the proposed
in-house service compared to current outsourced service
Describe, for the in-house option and the current outsourced service:
a) The risk of inadequate service and how it is/will be mitigated (e.g staff and/or contract
management procedures)
b) The resilience of the service and likelihood of loss of continuity (e.g. impact of loss of
key team members)
c) The sustainability of the service (e.g. likelihood of cost inflation in future, ability to
invest in service development)
Section 7: Summary and Conclusion
This section summarises your findings on how the proposed in-house option compares to
the existing outsourced service
Comparing the proposed in-house and current outsourced service, describe the expected
long-term impacts on service:
a) Capacity
b) Quality
c) Affordability
d) Resilience
e) Sustainability
Annex 1: Costing In-House Provision
Estimate the WTE staff by pay band required to deliver the function (use the mid-point of the pay band or
the exact point if known – e.g. if existing NHS staff are transferring in under TUPE)
Apply a percentage uplift to salary cost for on-costs (employer national insurance and pension
contributions). Your finance department will advise on the exact uplift to be used.
For each staff member, estimate the non-pay costs (training and development; office consumables; travel
and subsistence; IT and communications equipment)
For each staff member, estimate the incremental corporate overhead cost (HR, finance, payroll, and IT;
office furnishings, office space; and other)

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