Lync Enterprise Voice

Report
Lync Enterprise Voice:
Selecting the Right Device
Lee Spenadel, Voice Solutions Architect
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Polycom, Inc. All rights reserved.
First, a few considerations….
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Polycom, Inc. All rights reserved.
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8 Questions to Consider for Selecting the Right Device
1)
2)
3)
4)
What version of Lync are you on and what are your upgrade plans?
When do you plan to deploy Enterprise Voice?
Does your strategy include increasing softphone adoption?
Does your IT staff like to tinker with things and aren’t intimidated by phones
or do they expect the phones to work out of the box?
5) Are you planning to migrate from an Open-SIP or other (CUCM/Avaya)
platform to Lync?
6) Is customization important?
7) Do you require Boss/Admin or Shared Line Appearance functionality?
8) Is "Better Together" or the ability to control phone functions from the PC
important?
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Selecting the Right Phone Model
Knowledge Workers
Common Areas
Managers/Executives
Call Centers
Attendants
General Office
Entry Level
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Mid-range
Performance
4
Premium
76% of Lync voice handsets are Polycom
-Canalys 2013
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Polycom Personal Desktop Telephone Portfolio
The industry’s most reliable and complete VoIP desktop solutions
• Business Media Phones
− Award winning voice, video and applications capabilities
• Polycom CX Phone Family for Microsoft Lync
− Solutions optimized for Microsoft Lync (~70% market share)
• Polycom SoundPoint IP Phones
− The Industry’s #1 Open SIP Portfolio for any environment
• USB Devices
− Simple hands-free calling experience from your PC.
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Polycom, Inc. All rights reserved.
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Polycom Desktop Solutions
Desktop Phones
Microsoft Lync Phones
Business Media Phones
(Lync Compatible & Other PBXs)
VVX Camera
CX700
SoundPoint IP 670
VVX600
SoundPoint IP 650
SoundPoint IP 550/560
VVX1500
VVX1500D
CX600
VVX500
CX500
VVX400
VVX410
SoundPoint IP 450
VVX300
VVX310
VVX Expansion
Modules
CX300
CX100
PC Speakerphones
C100
C100S
SoundPoint IP 335 SoundPoint IP 321/331
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Polycom, Inc. All rights reserved.
CX100
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VVX
Multi-platforms Business Media Phones
Common features:
- PoE support (802.3at), power supplies are optional
- HD voice (up to 14 KHz)
- WebKit-based browser (HTML5, CSS, SSL and JavaScript)
- Headset with EHS (RJ9, and USB on VVX500/VVX600)
- Centralized directory (LDAP) and local directory
- Centralized provisioning (FTP, HTTP, HTTPS)
- Resist interferences from mobile phones
VVX Expansion Module
40 LED keys, paper,
~ 105 USD MSRP
VVX Color Expansion Module
4.3" TFT LCD screen,
28 keys, 3 page softkeys
~225 USD MSRP
VVX Camera
720p30 video resolution,
for VVX500 or VVX600,
SIP & H.323 dual stack
129 USD MSRP
Simple & Intuitive GUI
Microsoft Exchange
calendaring
VVX300
6 lines, backlit graphical
LCD screen, 7 KHz audio,
179 USD MSRP
VVX310
Gigabit Ethernet switch
219 USD MSRP
VVX400
12 lines, 3.5” color TFT
16:9 screen, 7 KHz audio,
259 USD MSRP
VVX410
Gigabit Ethernet switch
299 USD MSRP
VVX500
12 lines, Gigabit, 3.5’’
color touch 4:3 screen,
up to 14 KHz audio
379 USD MSRP
VVX600
16 lines, Gigabit, 3.5’’
color touch 16:9 screen,
up to 14 KHz audio,
Bluetooth
479 USD MSRP
Polycom Apps SDK & API,
Info portal
VVX300, VVX310, VVX400, VVX410 to be available in select countries in April 2013
VVX Expansion Modules to be available in select countries in May 2013, compatible with all models, up to 3 modules per phone
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Polycom, Inc. All rights reserved.
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VVX Expansion
VVX Key
Expansion Module
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Polycom, Inc. All rights reserved.
PC Port for PC pairing
9
Electronic Hook Switch
VVX USB Expansion
VVX Camera for video to the desktop
Wired headsets
Wireless headsets
USB Stick for Call Recording storage, import pictures
and screen saver pictures
USB power for Netgear 802.11n Wireless
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VVX Expansion Module
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Example Extended Features
1. Video Support (Lync/SIP/H323)
4. Micro Browser
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2. Custom Background/Keys 3. Custom idle browser branding
5. Exchange Calendaring
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6. Group Paging & Push to Talk
More Extended Features
7. Hybrid Reg – Lync/openSIP/H323 8. USB Call Recording/Pictures
10. Real-time Media Statistics
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11. Screen Capture
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9. Real-time CPU/Network
Performance Graphing
12. Headset Electronic Hook Switch
Line of Business Applications on the Phone
Idle Screen Examples
Application Examples
via Microbrowser
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FRAPPE: Framework for Application Extension
• Rapid feature extensions and customizations by
3rd parties
• Comprehensive API
• Full SDK
• Developer support program
Apps:
• Native Look and Feel UI
• Simple navigation
• Downloadable
• Stored in non-volatile memory
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Apps Are Easy To Develop
• Easy steps to develop &
deploy QML applications….
• Familiarize with QML API’s.
• Understand Polycom
provided API’s.
• Build the apps using
QTCreator – IDE
• Host it on BootServer/App
server
• Use Polycom SDK to test.
• Deploy apps on VVX phones
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Polycom VVX Business Media Phones
Call centre,
cubicle
Office, SoHo, cubicle
Manager office
Executive office,
attendant desk
VVX 1500
•High-quality entry
level phone
•Open SIP and
Lync Qualification
•6 Lines
•Mid-range, color
screen
•Optional Gigabit
Ethernet
•12-speed Dials
•12 Lines
VVX 600
VVX 500
$300
€290
£250
$400
€290
£250
$500
€370
£320
$1100
€860
£800
Entry-level
VVX 300
$180
€135
£120
$250
€190
£165
VVX 400
NOTE:
Pricing ©based
onInc.
April
Price List .
Polycom,
All 2013
rights reserved.
Refer to the latest pricelist for updated pricing
•Microsoft Exchange
calendar integration,
•Color touch-screen
•Video support
•Web browser
•12 Lines
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•Video conference
ready
•Large color touch
screen
•Bluetooth
•16 Lines
•Touch screen
•One-touch calling
•Open APIs for
apps
•6 Lines
• Integrated video
Polycom Desktop Phones Optimized for Microsoft Lync
Polycom CX Desktop Phones
Call centre,
Cubicle
Common Areas,
Hallways, Lobbies
Cubicle,
Knowledge worker
Manager,
Executive office
$135
€95
£82
•2-line display
•USB
•Presence status
indicator
•Wideband audio
quality
•USB
•2 high-quality
mics
•excellent for
small groups
CX700
CX600
CX500
CX300
$169
€130
£112
$199
€153
£132
$299
€230
£198
$619
€455
£390
Speaker Phone
• Color display
• Polycom®
• HD Voice™
CX100
NOTE:
Pricing ©based
onInc.
April
Price List.
Polycom,
All 2013
rights reserved.
Refer to the latest pricelist for updated pricing
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• Color display
• “Better Together”
• Gigabit Ethernet
• Lync features
access
• Large color touch
display
• Presence indicator
• Biometric
fingerprint reader
VoIP Interoperability
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Choosing the Right Lync Solution
CX?
VVX?
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Making the Right Choice for Microsoft Lync
Polycom CX vs Polycom VVX
“Optimized”
“Compatible”
Software
•
MSFT code
•
“Optimized” features PLUS additional value-add
features
Hardware
•
MSFT reference design
•
Vendor defined
User interface
•
MSFT defined
•
Vendor defined
Install
•
Plug and Play
•
Requires provisioning
Support
•
•
MSFT SW support
Vendor HW support
•
HW and SW supported by vendor
•
•
•
•
More competition/innovation
Faster development cycles
Interop with other platforms
Broader portfolio
Other
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Supported on Both CX and VVX Series Phones
• Polycom HD Voice
• “Better Together” Lync features
• Ethernet connectivity
• Voicemail Message Waiting
• PIN Authentication
• Call Park
• Lync registration
• E911 support
• Conference participation
• Automatic updates
• Lync Contacts
• Merge Active Calls
• Click to add contacts
• Branch Resiliency
• In-band device updates
• Multiple Language Support
• Exchange calendar integration /
reminders
• Secure Signaling (TLS)
• Presence indication
• Lync Address Book Search
• Hold, Mute, Transfer
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• Media Encryption (SRPT)
• Call Detail Records (CDR)
• Firewall Traversal
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Making the Right Choice – CX vs VVX
If you want…
Then you need…
•
Optimized for Microsoft
CX
•
Connection via USB
CX
•
Malicious Call Trace
CX
•
Initiate and manage conferences in Lync
CX
•
Contact card detail (photos, tiles, notes)
CX
•
Fully integrated provisioning within Lync
CX
•
Touch screen interface
VVX
•
Support for Video
VVX
•
Expansion modules with contacts’ presence indicators
VVX
•
Open SIP registration (non-Lync) support
VVX
•
SIP URI contacts
VVX
•
Web Browser/Custom Applications, Customized background
VVX
•
Group Paging and Push to Talk
VVX
•
Shared Line Appearance (Boss/Admin)
VVX
•
Electronic Hook Switch (EHS) support (for Headset features)
VVX
•
Response Group with no media delay
VVX
* Key competitive differentiation
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UCS Lync Software Features
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UCS 5.0 New Features
• New Lync Features
−
−
−
−
−
−
©
Boss/Admin
Better Together over Ethernet
Device Update
Address Book Search
Call Park
Lync Status Screen
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Boss/Admin (Shared Line Appearances)
• What it is:
−
−
−
−
−
The ability to provide call coverage services between Boss(s) and Assistant(s)
An extension to the Lync Delegation & Simultaneous Ring features
Allows Admin to answer call, place on hold, screen, and have boss pickup line
Boss receives screen notification that call has been answered by Admin
Boss can retrieve call when placed on hold – line status indications
• Planned Feature Enhancements:
− Intercom
− Transfer calls to full contact card entries and voicemail (currently only default entry)
• Lync 2010 Gotcha:
− Cmdlet to add row to SQL database (Lync 2013 has this built-in)
− osql –E –S se.fabrikam.com\RTC –Q “use rtc;exec RtcRegisterCategoryDef N’dialogInfo’”
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Boss/Admin (Lync Client Configuration/Setup)
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Boss/Admin
Boss’ Phone
Admin
Phone
Ringing State
Call Answered
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Better Together Over Ethernet (BToE)
• Allows you to control VVX via Lync PC Client
−
−
−
−
−
−
User Sign-in
Place a call
Answer a Call
Transfer a Call
Hold a call
Lync Conferencing
• Uses a USBIP (BToE) PC Client
• Client works with Win XP, Win 7, Win 8
• PC must be connected to VVX PC port
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Better Together Over Ethernet (BToE)
• Deployment
1.
2.
3.
4.
5.
6.
7.
©
Launch the BToE PC client
Enable BToE on the PC (or via config)
Initiating Pairing using the Phone
Initiate Sign In using the Phone
You Sign in Via the PC Client
You select the default handset device in PC Lync Client
Then you can proceed with call control
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Lync Device Update Service Compatibility
• Behavior
− Uses the Lync control panel to deploy software
− Phone will poll for new software every 30 min of inactivity or
after a reboot
− Polling interval is configurable
− Warning will popup when there is a software update available.
• Features
− You can trigger the update manually which is an
improvement from LPE and other 3PIP devices
− UCS Software will be distributed in CAB format
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Address Book Search
• Connects to the Lync Address Book Web Query (ABWQ) service
• Provides presence status
• Ability to add to your Lync contacts
• Added contacts are stored in the “Other Contacts” group
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Call Park
• Use Cases
− Often used in retail, hospitality, warehousing, hospitals
• Features
−
−
−
−
−
©
Allows you to park an active call
Call Park orbit provide the user with a park number
With the park number, you can retrieve the call from any other phone
User that parks the call will be notified that the call was picked up
If the call is not picked up, the call is returned to the phone that initiated the park
Polycom, Inc. All rights reserved.
*note: this feature interoperates
with CX and other333PIP devices
Lync Status Screen
• Similar to the Lync Client Configuration Information Page
• Customers can copy and paste phone Lync status to PGS
• Determine common setup issues
−
−
−
−
−
−
−
©
Autodiscover
Option 43 Setup/STSURI
Authentication
Dialplan
E911
Encryption
Re-registration
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Why Polycom Desktop Voice?
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Polycom, Inc. All rights reserved.
Market
Leadership
Simple UX
Expandable
Best-inClass Audio
Feature Rich
Broadest
Integration
Extensive
Management
Investment
Protection
35
Industry Leading Voice Solutions
12 Million Devices and Counting
Extending our voice leadership, openness and integration with Microsoft ®
Lync™ across the new Polycom® VVX ® Business Media Phones
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Polycom, Inc. All rights reserved.
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Thank You!
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Polycom, Inc. All rights reserved.
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