FY09-10 Pillar Goal Metrics MUSC Library Excellence People Service Quality Growth Finance As we begin our pursuits in Excellence – we will be striving to reach or.

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FY09-10 Pillar Goal Metrics
MUSC Library Excellence
People
Service
Quality
Growth
Finance
As we begin our pursuits in Excellence – we will be striving to reach or exceed the top quartile in most key areas (some yet unmeasured as indicated
below). Once benchmark data are available, we will establish step goals to move us upwards at all times.
Maintain baseline
faculty/staff
satisfaction rate of
95% (based on
August 2009
university survey)
75% of faculty and
staff feel good
performance is
recognized
Create a tool to measure
satisfaction levels for
services and resources
by March 2010
Impact the health and
wellness of South
Carolinians by providing
access to consumer
health information as
measured by number of
outreach activities and
number of access
requests to web-based
resources
Develop a metric for
measuring the value of
Library support for grants &
research, including use of
resources and expertise
Continue designing the
Learning Commons to
provide improved learning
and collaboration areas and
services for students and
faculty
Maximize the University’s
access to information
resources as measured by:
•providing 85 % of collection
in online format
•98% up time for computer
networks
•95 % of e-journals and
other e-collections available
on & off campus
Support the MUSC
global initiative by
developing an
infrastructure platform
for curriculum
delivery.
Increase visibility of
MUSC scholarship and
research, both current
and historic by greater
awareness and
participation with the
MEDICA institution
repository as
measured by 80%
growth in the number
of items preserved
Budget to Actual
Actual expenses will not
exceed any revised
budgets for FY 2009
Increase the dollar
value of Library
collaborations with
other state institutions
by 10%.

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