10-6-11Vivit update October 6, 2011

Ohio Regional Inaugural Service
Manager Group event
Lubrizol, Wickliffe, Ohio,
October 6, 2011
Leader of the
Go to meeting
• 1. Please join my meeting, Thursday, October 06, 2011 at 7:30 AM Central
Daylight Time.
• 2. Use your microphone and speakers (VoIP) - a headset is recommended.
Or, call in using your telephone.
• Dial +1 (630) 869-1012
Access Code: 499-833-246
Audio PIN: Shown after joining the meeting
• Meeting Password: clevelandITSM
Meeting ID: 499-833-246
Introductions ,Around the Room, Vivit Business Rocky Pisto, PCI
HP IT Performance Suite Puts You in the Driver’s Seat (Carol Hibbard, HP)
Overview of how BTO software has evolved into the IT Performance Suite (IT PS):
Lubrizol: HP Service Manager Client Show and Tell
Real work Service Manager! Learn about Lubrizol’s Service Manager and Asset Manager implementations as well as their
integration with uCMDB.
HP Service Manager Performance Tuning (Josh Ochocki, StrataCom)
Get real tips and tricks for improving the performance of your Service Manager system that can be implemented immediately.
ITSM Reporting Best Practices (David de Swaan Arons , Westbury)
Gaining insight into your HP Service Manager data. Join Westbury to learn how you can easily and effectively report from HP Service
Manager and satisfy your internal as well as your customer information needs”.
Networking Lunch
First Energy Client Show and Tell
This second user "show and tell” will provide details and insight as to how First Energy is using Service Manager in the real world.
One Stop Shopping using the Service Catalog (Keith Flournoy, HP)
Join a discussion around using the Service Catalog as the conduit for IT Requests, Proposals, and Changes.
HP Integrations (Scott Knox, HP)
Hear from the ITSM Product Manager himself on how Service Manager can integrate with other solutions in the HP portfolio.
Open Forum Discussions and Closing
HP Software, Steve Phillips
Ohio Regional Chapter Leaders
Pam Eifel, Jones Day, NE Ohio QC Group, Cleveland, [email protected]
Jeff Comley, Owens Corning, NW Ohio QC Group, Toledo, [email protected]
Ray Staschiak, AEP, Central Ohio ALM Group, Columbus, [email protected]
Denver Meeks, Eview-Tech, Operations, Ohio, [email protected]
Rocky Pisto, PCI, Operations, Ohio, [email protected]
Bernard Szymczak, Progressive Insurance, ALM Group, [email protected]
Ohio Regional Chapter
Established 1999 to serve the HP Software community
The Magic of Vivit
Consistency Amongst Change
• Providing Advocacy, Education & Community
Since 1993
• Representing Users of Every HP Software
• New Website Launched June 1
• Discussion Forum Integration Into HP Software
Solutions Community
• Strong Social Media Presence
What’s New
Vivit Services
Vivit offers a variety of services to our members which support our service goals of advocacy, community, and
education for the HP Software customer and provider community. These services include:
online and regional events
educational webinars
news about HP and partner offerings - including integration assistance
newsletters and communications of interest
direct representation to HP through face to face meetings, surveys, and customer/partner councils
discussion forums and blogs on a variety of critical and related special interest topics
support for local/regional chapter activities and special interest groups
provisioning and organization of related in-depth materials and FAQ's,etc. on our web site
and much more
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The “Best & Brightest” That’s You!
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Deep Dive Technical Leadership
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What’s New
Network with your peers!
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What is your HP Software product focus
What are you hoping to get out of today
Thanks for being The Best and the Brightest!

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