Special Event Parking: RV Parking, VIP Parking, and More • • Jeff Rahn – Parking Facilities Operations Manager • Jeff Horesowsky – Parking Field Services Supervisor Paula Jantz - Assoc Director of Athletics, Operations/Event • Matt Getz – Asst Director of Event Management Background Information Hawkeye Express Kinnick Stadium Cooperation is the Key • • • • • UI Athletics UI Foundation UI Parking UI Police Whelan Security • UI Hospitals and Clinics • City of Iowa City • City of Coralville • University Heights • Fans Areas of Emphasis #1 is Customer Service • Fan Friendly – Separate RV and Car parking – Pre-Paid Parking – “Think Before You Drink” Campaign – Focus on Post-Game #2 is accommodating UIHC staff, patients and visitors Contribution Levels Membership Level Kinnick Society Gold Kinnick Society Champion Hawks Golden Hawks Silver Hawks Annual Contribution $15,000 and above $10,000-$14,999 $6,000-$9,999 $2,500-$5,999 $1,200-$2,499 Evolution of Football Parking Parking - Lot 43 W 2009 2013 Suite Parking - Lot 43 W RV Parking - Lot 43 N 2009 2013 RV Parking - Lot 43 N 2009 2013 RV Parking Lot 43N RV Parking - Lot 40 RV Parking - Lot 40 Changes for 2014 • • • • • • Specific Lot Assignments No Tents in Lot 43W Larger Parking Passes of Differing Colors No Entry into Lots after 11:00 PM on Fridays Social Media Updated Signage UI Parking and Transportation Game Day Operation Goal Is to support the event! – Provide a customer friendly safe environment for fans – Provide processes that allow for fast moving access in and out of parking lots – Provide auditable processes to ensure for security of revenue – Provide parking for patients and working staff Pre – Season: Get Ready! • • • • Meet regularly – How to make it better, coordinate all processes – Ensure we are all on same page Facilities – RV lot design/painting – VIP sections – Signs, barricades, traffic cones “The Perfectly placed Porta-Potty!” – Include “neighborhoods” in discussion – Parking lot design / concrete pads / pick up or leave out? Focus on getting parking information out to Permit Holders – General email out to all Permit Holders, Deans, Department heads – Specific emails to specific parking lot with specific information Game Day Operations • Cashiering – Getting vehicles into the parking lots – Around 20 parking lots that we staff for football – Permit lots (contracted staff) / Public lots (our staff) – Cashiers (around 60), in-field supervision (4), office supervision (2) – Audit process: Cashier/Controller, transports, begin and end at office, end of shift count down • Maintenance – Set up, signs, painting, trash, garage bags hang out, controlled areas – Sunday morning clean up, volunteers, garage trucks (contractor) • Field Services – Friday night controls – clearing – Game day • Non Football staff/patient controls – Ramps and Lots • Traffic Controls in football lots - counts, provide service/information Future Plans • • • • • Credit Cards for in the field cashiering Web based parking purchases Improved sign package – update, lighted signs, look good Way-finding, real time parking lot capacity information Recycling in parking lots Thank You! Any Questions???