Online Care Presentation

Report
Online Care Anywhere®
Andrew Roos and Janet Doyle
August 30th, 2013
© 2012 Blue Cross and Blue Shield of Minnesota. All rights reserved.
INTRODUCING ONLINE CARE ANYWHERE
ONE-CLICK ONLINE ACCESS
INSTANT, LIVE INTERACTIONS
SIGN IN ANYTIME, FROM ANYWHERE
QUALITY CARE FROM TRUSTED PROVIDERS
ONLINE CARE ANYWHERE AT A GLANCE
• Most popular uses today
• Sinusitis
• Urinary tract infection (UTI)
• Upper respiratory infections, bronchitis
• Pharyngitis/laryngitis
• Fever
• 38 percent of conversations result in Rxs 1
• Satisfaction ratings of 95 percent 2
1 Blue
Cross and Blue Shield of Minnesota data
Care for Employees: Case Study of Health Services Company, Mercer
2 Online
6
PROVEN IMPACT (MERCER STUDY)
Satisfaction exceeds 90 percent
Employees value convenience, time savings and cost savings
“I am very impressed and will continue to recommend this service to friends, family, and co-workers.”
90 percent saved time
48% saved 1-3 hours; 26% more than 3 hours
“I will definitely use it again. I saved at least 3 hours by not going into the doctor - and a ton of cash!”
85 percent completely resolved their medical issue
85% would have used more expensive care settings
“I was able to get things taken care of in less than 10 minutes.”
Estimated net benefit to one employer of $353 per Online Care Anywhere visit*
* Your results will vary based on your company profile
Source: Blue Cross and Blue Shield of Minnesota data. All other data sourced from Mercer report.
7
BOTTOM LINE
HAPPIER
Higher employee satisfaction from convenience, access and affordability
HEALTHIER
Employee health needs are addressed quickly and effectively 2
REDUCED ABSENTEEISM
Identifying illnesses earlier reduces time away from work
LOWER MEDICAL COSTS
Avoid unnecessary ER, specialist visits while encouraging preventive health
2 Online
Care for Employees: Case Study of Health Services Company, Mercer
8
ONLINE CARE ANYWHERE
ENROLLMENT
Navigate to
www.OnlineCareAnywhere.com and
click on Enroll Now!
© 2012 Blue Cross and Blue Shield of Minnesota. All rights reserved.
Enter your data
Read and accept the
terms of use
Enter the characters
from the image and
click Finish
Select My Health
Record under My
Health
Select Add in the
category that you
wish to add details
NOTE: Medications
and Allergies are the
two most important
fields to prevent
receiving an Rx that
interacts badly with
your meds or allergies
ONLINE CARE ANYWHERE
HAVING A VISIT
From your Home page,
determine which
provider you would like
to speak to and click
Connect
NOTE: If a provider is
Seeing a Patient versus
Available Now, you will
experience a longer
wait time
Adding a pharmacy is
key to a successful Rx
transaction, please do
not skip this optional
step
Complete
the
provider’s
pre-visit
questions.
This will
equip them
to make
the best
use of your
time
Click on Enter Coupon
Code
COUPON
Determine if you want
to share your Health
Summary with your
provider
(recommended)
Certify your
location
Enter your initials and
click Connect
You will enter the
provider waiting room
while the doctor
reviews your answers
and Health Summary
Conversation duration is 10
minutes (Doctor can extend 3
– 5 minutes)
10:00
Enable your web-cam
by clicking Allow
NOTE: You WILL NOT be
recorded
NOTE: You do not need
a web-cam.
Subsequent slides will
identify using the
phone and chat
options
When you are ready to
end the visit with the
doctor, click End
Conversation
Click on My History
under My Health if you
wish to see a detailed
report of your Online
Care Anywhere visit
VIRTUAL EMPLOYEE CLINICS
• Convenient location(s)
• Fully equipped to support Online Care Anywhere visits
• for example, computer, webcam, phone, instructions,
etc.
• Secure and private environment
23
Blue Cross® and Blue Shield® of Minnesota is a nonprofit independent licensee of the Blue Cross and Blue Shield Association.

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