Employer-Directed Contracting

By the numbers:
Total Employees – 16,746
Employees on the Plan – 7,768
Total Lives – 15,411
Tulsa Employees on the Plan – 1,187
Total Lives in Tulsa – 2,777
QuikTrip is self-funded, self-insured, and self administered. Our
claims examiners process more than 90k health claims each year.
Employee expectations:
• Employees expect their Employers to proactively pursue the
best possible Health Benefits. Employees don’t just need this
– they deserve it!
• Employers that search for the best quality and care will see a
reduction in costs. The cost savings should be split between
the Employees and the Employer.
• When an Employee or their Dependents need help, an
Employer must use resources to provide the best options
Seek better benefits
• Involve your Employees in the process
• QuikTrip has Resource Groups for all positions. These groups meet quarterly and their
suggestions, concerns, and ideas are documented and Management is responsible for
responding to each item.
• Be available to answer questions
• QuikTrip’s Benefits Department is available weekdays during business hours. After hours
and weekends, Patient PAL answers all questions on our benefits.
• Openly discuss the benefits you are researching, the ideas you are considering.
• Annually our VPs meet with all employees, company wide, to provide a forum for
employees to discuss benefits among other ideas. They provide updates on any
upcoming changes, projects, and programs being tested or researched.
Pursue quality and care; achieve shared savings
• Employees have more Urgent Care and ER visits than ever before. This escalates costs
for everyone. Employers need to help Employees realize the value and quality of a
Primary Care Physician.
• In April of this year, QuikTrip offered a new HMO look-a-like Plan in Tulsa. This new
Plan actually resulted in a 20 % reduction in Employee premium rates and ensures
quality care through meeting 32 Core Measures of Medicare. QuikTrip has
partnered with CareATC and St. John’s Hospital Accountable Care Organization
(OKHI) to control provider costs while emphasizing a more interactive
doctor/patient relationship.
• CareATC provides on-site and near-site clinics of primary care to all our covered
lives with a zero cost to the employee.
• CareATC then refers all specialty care into St. John’s ACO panel of providers.
Here are the results:
(6 months)
• Primary Care visits through CareATC are up 60% to the previous year.
• Our employees are getting more time directly with a PCP and ER and Urgent care usage is down!
• Through the referral process, we are able to track all specialists visits.
• St. John’s providers, affiliates, as well as CareATC can follow-up with each patient.
• Financially, the Plan is performing 33% better than the arrangement made between QuikTrip and St. John’s.
• We have reduced duplicate and un-needed testing, resulting in savings in time and money.
Our Employees and their dependents appreciate the directed care and follow-up. It a major change from a list of
all available providers, deductibles, co-insurance, and In / Out of Network rates – the traditional PPO. Our Tulsa
Employees have saved more than $100k in 6 months, moving away from deductibles/co-insurance into co-pays!
Due to the cost savings for both Employees and QuikTrip as well as
the model of care, QuikTrip is now pursuing the same arrangement in
all our other Markets. Expecting to have three other completed by
November 2015.
Assist Employees
• Employees with severe needs rely on their Employer to help.
• Quality care saves lives, saves time, and saves money. The best care may NOT be in your
“Network” and may not be in your State. QuikTrip uses London Medical Management to
help our employees and their families find the best care possible when dealing with
tough medical conditions. We also offer reimbursements for lodging and meals when
employees travel more than 100 miles for treatment. *some exceptions apply
How will meeting these expectations effect employee wellness?
• Educated and informed Employees will make better
decisions on their health and wellness and the care
that they need.
• The motivation of reduced costs of benefits to
employees will increase productivity and loyalty in
your company.
• Employees who feel they have a voice and that their
Employer cares, are happier.
Employers expectations:
• Employers expect their Employees and Dependents to
be aware of their health and make improvements
where possible.
• Employers expect that Employees pay their portion of
their benefits, which includes higher costs if the
employee chooses to go out of Network or outside the
Be Aware:
• Employees and their Dependents must know their health so they can make
• Through CareATC, QuikTrip provides annual Physical Health Assessments
(PHA) for all employees and their dependents ages 18 and up at no cost.
• This simple blood test identifies abnormalities in your heart, liver, blood
count, endocrine, kidneys, and your vitals.
• Focused on prevention, this annual screening allows better treatment
options and healthy lifestyle options to be implemented before diseases
• QuikTrip requires an annual PHA of all employees in Tulsa, and is working
to make this mandatory in all other Markets soon.
• The PHA has saved many lives at QuikTrip; and for some of our family
members this is the only time they see a Physician.

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