Cisco Business Edition 6000

Report
Cisco UC/Collaboration for
Midsize Companies
© 2010 Cisco and/or its affiliates. All rights reserved.
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 Cisco Midmarket Unified Communications Portfolio Overview
 Cisco Business Edition 6000 Solution Overview
 Cisco Business Edition 6000 Release 9.1 Enhancements
 Key Take Aways
© 2011 Cisco and/or its affiliates. All rights reserved.
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Average
Customer
Size
Cisco Business Edition 6000
(On-premise)
Cisco Business Edition 3000
(On-premise)
0-20
© 2011 Cisco and/or its affiliates. All rights reserved.
20-50
50-100
100-250
250-350
350-500
Cisco Collaboration Cloud
(Cisco WebEx Cloud & Cisco HCS)
Features/Solution Flexibility
Delivering Consistent End User Experience
450-1000
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Affordable, Simple
Advanced Collaboration
Cost-Effective, Easy
Essential Communications
Cisco Business Edition 6000
Cisco Business Edition 3000
Foundational UC
UC
Video
(Point-to-Point)
Collaboration Applications
Cisco WebEx
UC
Cisco Jabber
Cisco WebEx
(Cisco Cloud-hosted)
TelePresence
Messaging
& Paging
IM & Presence
High-quality
Endpoints
(Cisco Cloud-hosted)
Customer
Collaboration
Mobility
Mobility
Messaging
WIRED
WIRELESS
Right-sized Unified Communications
© 2011 Cisco and/or its affiliates. All rights reserved.
WIRED
WIRELESS
Enterprise-class
Collaboration
Right-sized
for
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Cisco Hosted
Partner Hosted
Cisco WebEx Cloud
Cisco Hosted Collaboration Solution (HCS)
Messenger
Meetings
Collaboration Applications
Cisco WebEx
Social
TelePresence
Customer
Collaboration
Cisco Jabber
TelePresence
UC
Applications and Services Delivered Through the Partner
© 2011 Cisco and/or its affiliates. All rights reserved.
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Sophistication Meets Simplicity
Cisco Business Edition 6000
Solution Overview
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Affordable
• Lowers TCO with server consolidation for
reduced hardware footprint, power, and
cooling; serves up to 1,000 users and 50 sites
Interoperable
• Links multiple 3rd party and legacy
TelePresence devices seamlessly together to
form a true Collaboration platform
Simple
• Streamlines operations, administration, and
management with deployment flexibility
through unified provisioning
Highly-Available
 Offers optional server redundancy and
Survivable Branch (SRST) providing peace of
mind
Scalable
 Increases ROI with agility and 99% investment
protection; grows with the company
© 2011 Cisco and/or its affiliates. All rights reserved.
Sophistication Meets Simplicity
Cisco Business Edition 6000
Enterprise-Class Collaboration for
Small & Midsize Companies
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Feature-rich, Enterprise-class Collaboration
Solution Optimized for Midsize Businesses
Cisco Business Edition 6000
 Large choice of devices
 Unified Messaging and Paging
 Rich Media Presence and Instant
Message
 Web Conferencing
 Customer Care
 Consistent services whether
employees work in the office or
remotely
 Capacity for up to 1,000 users, 100
Drives lower TCO,
employee efficiency, and
business transformation
contact center agents, and 50 sites
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Cisco Unified Communication Manager Cisco Paging Server
for call control
Cisco Prime Collaboration
For day 1, day 2+ management
Server Virtualization
For point- to-point, group paging
Cisco TelePresence® Video
Communication
For H.323 interoperability, B2B
Cisco Jabber
For instant messaging, presence
Cisco Unified Contact Center
Express
For customer care
Cisco Unified Attendant Console
For call routing, distribution
Cisco Business Edition 6000
Cisco Unity® Connection
For voicemail, automated attendant
on Cisco UCS® 220 M3 TRC #3
Rack-mount Server
Cisco WebEx Meetings
For web conferencing
Cisco Emergency Responder
For emergency services
All virtual machine servers can be managed by their individual native GUIs.
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Add on-premise
IM, Presence, UC Clients
Base Configuration
 Attractive, low-entry
point starter bundles
include: Server,
application software,
virtualization software,
and collaboration
management
 Supports 5 co-resident
applications
Unified CM +
Unity Connection +
Prime Collaboratoin
Unified Presence
Unified CM +
Unity Connection +
Prime Collaboration
 Spare virtual machine
can be used for
attendant console,
contact center
 High-availability with
Unified Workspace
Bundle
© 2011 Cisco and/or its affiliates. All rights reserved.
User Connect License
Bundle
second server
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From basic to high-quality, multi-media communications enhanced viewing,
streamlined user experience.
Basic Voice
Communications
Endpoints
3900
Series
Business
Communication
Endpoints
6900
Series
Advanced
Business
Communication
Endpoints
Advanced
Professional
Media
Endpoints
7900
Series
8900
Series
Advanced
Collaborative
Media
Endpoints
9900
Series
Video
Personal &
Immersive Media
Endpoints
EX Series
and CTS
Systems
Cisco Jabber On Any Device
Virtualization Experience Clients
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Get the flexibility to effectively work
from anywhere, at anytime, on any
device.
Mobility
 Single business number reach, single

WIRED

WIRELESS


Wired or Wireless:
Anywhere, Any time
Any device
voice mailbox
Desktop pickup and Cell Phone
pickup: seamlessly move calls
between any mobile device and
desktop phones
Single mode Wi-Fi and Dual mode
Smartphone (BYOD) support
(Android, iPhone, Nokia, Blackberry)
Extension Mobility
Dial via office: Place mobile calls
through Cisco Unified
Communications Manager = cost
savings
IP Phone VPN client

Flexibility of Wired or Wireless: Anywhere, Anytime, Any device.
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Cisco Jabber
Rich, Real-time
Communications
One-one
One-to-few
Real-Time
Unifying presence, IM, voice, voice messaging,
desktop sharing and conferencing capabilities
securely into one client on your desktop, mobile,
or tablet device.
All-in-one UC Application
Collaborate from Any
Workspace

Presence and IM

PC, Mac, tablet, smart phone

Voice, Video, voice messaging

On-premises and Cloud

Desktop sharing, conferencing

Integration with Microsoft Office
Best desktop collaboration experience with Public IM and Presence options
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Cisco Jabber for Everyone - Presence & IM
 IM and Presence available at no additional cost
 Available for all users, not only those with a
Cisco Unified IP Endpoint
 Enables all “click-to-x” user experiences
 IM client licenses at no additional cost
 Available for all users, any device - Mac,
Windows, IOS, Android, Blackberry, Web
with Jabber SDK
 Included in BE 6000 top-level SKU for ease
of ordering
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Cisco Unity Connection
 Access voicemail the way you work:
Voicemail, Integrated and/or
Unified messaging



Messaging anywhere.
Robust functions.

anytime, anywhere.
The way you prefer: whether from an IP
phone, mobile phone, web browser,
email client, or a desktop client.
Respond quickly to colleagues and
partners by using speech recognition.
Easily prioritize and manage
messages, access meetings on your
calendar, and connect to colleagues by
simply saying their names.
Intelligently route incoming calls using
call transfer rules. Easily customizable
call screen and message notification
options.
Advanced, integrated messaging for all users
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Cisco Prime Collaboration
Provisioning
Simplified
deployment
and
configuration
© 2011 Cisco and/or its affiliates. All rights reserved.
 Streamlined – embedded, single
interface for managing subscriber
MACS and speeding infrastructure
setup and configuration
 Unified - one interface, single sign-on
 Simplified - business-process and
user-oriented
 Rapid - 1 minute or less for service
activation
 Accurate - manual and duplicate
entry errors reduction
 Role-based - delegated access for
customer MACS
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Out of the Box Dial Plan
 Pre-loaded dial plan saves time,
reduces costs
Pre-configured dials plans & usage
profiles reduces deployment time,
reduces skill level required.
 Set up uses a checkbox selection with
most common dial plans predefined for
easy and fast implementation
 Option for custom dial plan
Usage Profiles
 Usage profiles reduces time it takes to
configure assign services
 Simple & intuitive and easy to setup
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Native Call Queuing
 Ability to hold hunt pilot callers in queue while
they wait for an agent to become available
 For each hunt pilot, callers can be routed to
configurable secondary destinations
“Thank you for calling”
“Please hold a moment”
“Your call will be answered in the
order in which it was received”
 Agents can be part of multiple hunt pilots
where queuing is enabled
 2 different options for announcements are
available:
Initial announcement
Periodic announcement
 New serviceability counters in RTMT folder
“Cisco Hunt Pilots” to monitor queue
performance
Cisco Unified CM
Subscriber
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© 2011 Cisco and/or its affiliates. All rights reserved.
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Hunt Group


Customer call is
transferred to the
next extension in
the group until
answered
“lack of
consistency
required us to
introduce a live
person”
© 2011 Cisco and/or its affiliates. All rights reserved.
Contact Center
Attendant Console


Customer call is
answered by an
attendant who
directs the call with
the help of a
desktop GUI
“We were losing
sales from long hold
times, and frequent
call transfers”



IVR self-service for
account status
Screen pop and CRM
integration for
centralized customer
info
Integrated reports
reveal opportunities to
improve the
customer experience
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Cisco Unified Contact Center Express
 Ease of ordering with single, top-level
SKU Single, includes appliance/OS
entitlement
 Discounted 5, 10, 25 agent seat license
bundles (Enhanced or Premium
configurations)
 Available with both UCL and UWL
bundles
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Cisco Emergency Responder
 Automatically tracks IP phone location
 Provides emergency call routing instructions
 Identifies caller location to LECs and PSAPs
 Eliminates administration for IP phone
relocation
 Supports emergency callback
 Alerts customer security personnel to
emergency calls in progress
 Logs emergency calls and location record
changes
 Business Edition 6000 integrates with CER
on a separate MCS or UCS server
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Cisco Business Edition 6000
Release 9.1 Feature Enhancements
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Hybrid OEM Paging Solution
 New, innovative model: InformaCast
paging provides customers with
immediate functionality
 Basic Paging – ships standard, no license
required
 Advanced Notification – optional upgrade
with purchase of license
Special Offer! 60-day trial of Advanced
Notification is available on each
InformaCast installation
 Advanced Notification features provide a
choice of license purchase:
Perpetual- SolutionsPlus
Annual Subscription- Singlewire direct
LOCKDOWN
911
WEATHER
DVD ISO includes OVA file for VM Deployment and product documentation collateral
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 Release 9.0 for existing and new
customers
 Migration from Cisco Unified Provisioning
Manager (UPM) 8.6
*Note: No migration from UPM-BE 9.0
 Available from Product Upgrade Tool
Cisco Prime Collaboration
Provisioning
Simplified
deployment
and
configuration
(PUT) with current ESW contract
 User self-care portal to allow preference
settings
 Single interface for provisioning of users
and their voice service
 Batch provisioning
 Reverse synch with native interface
 Additional applications supported in
future releases, including video
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Simplified License Management
Cisco Enterprise License Manager 9.1
 Cisco Business Edition 6000 system
automates user license provisioning for:
 Cisco Unified Communications
Manager
 Cisco Unity Connection
 Cisco Unified Presence
 Electronic delivery speeds license
activations
 Tool enables provisioning of exact
licenses that are required
 Easy license retrieval, tracking,
management
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Purpose-built, Advanced UC for Midsize Companies
Affordable Solution, Lowers TCO / Speeds ROI
Simple to Install, Deploy, Manage, Administer, Upgrade
Enhanced UC and Innovative Collaboration Features
Roadmap
Scalable Solution Grows with Business Strategy / Direction
Affordable. Simple. Flexible. Scalable.
Learn more: www.cisco.com/go/be6000
Contact us: [email protected]
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Thank you.
Hybrid OEM Paging Solution
Comes pre-loaded in Cisco UCM 9.1 and Cisco Business Edition 6000 E 9.1 Systems
Basic Paging
Advanced Emergency Notification
No Cost, Unlicensed
Optional, Licensed (60 day trial)
 Point to Point and Group Live Audio
Paging to / from Cisco Unified IP Phones
 Unlimited groups / zones of endpoints as
configured by administration
 Maximum of 50 endpoint devices per
group
 Paging between sites supported
(Multicast on WAN is required)
© 2011 Cisco and/or its affiliates. All rights reserved.
 Pre-recorded / scheduled broadcasts
(e.g., school bells / work shifts)
 Notification to Cisco Jabber IM
 Notification to Social Media
(critical for Higher Education)
 Communication with mobile / remote users
 Triggered notification to / from other
systems; M2M input / output
(panic buttons, door locks, lights, etc.)
 Integration to existing, overhead paging
systems
 Text / audio to Cisco Unified IP Phones,
other endpoints
 Broadcasts to IP speakers
 911 / emergency calls
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Customer Support Options
Customer
has
Basic
Paging
ONLY
Customer
has
60-day
Advanced
Notification
TRIAL
Customer
has
Advanced
Notification
License
• Level I & II: Customer contacts Cisco TAC
• Level III: Customer contacts Singlewire
 Simple coordinated
support structure
 Customers use
intuitive UI to easily
see their ‘status’
• All Levels: Customer contacts Singlewire
(no TAC involvement)
• All Levels: Customer contacts Singlewire
(no TAC involvement)
© 2011 Cisco and/or its affiliates. All rights reserved.
 Partners/customers
engage directly with
Singlewire for
Advanced Notification
support
[email protected]
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Advanced Notification Model Options
 Perpetual licenses are obtained from SolutionsPlus (maintenance required):
SKUs:  SP-INFORMCST-2500=  SP-INFORMACST-1K=  SP-INFORMACST-250=
Annual subscription licenses are purchased directly from Singlewire
Price savings for multi-year subscriptions and include upgrades/fixes
One Year Subscription
250 Endpoints Tier
Base Quantity
Annual List Price
250
$2,450
1,000 Endpoints Tier
1,000
$8,750
2,500 Endpoints Tier
2,500
$17,500
5,000 Endpoints Tier
5,000
$31,500
Unlimited Endpoints
Unlimited
$49,900
Calculate Prices with Singlewire’s Online Calculator
http://www.singlewire.com/quote_gen/quote_form.php
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