ELM - Free

Report
Entreprise Licence Manager
(ELM)
Stéphane Buvat
Nom de code: 29min-2012-07-Entreprise Licence Manager (ELM)
Juillet 2012
“Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if-available basis. This roadmap is
subject to change at the sole discretion of Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this
document.”
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Business Challenges
• Software compliance
• License management across products and clusters
• React to dynamic collaboration asks from business
Solution
• Consistent commercial and product license – UCL and
CUWL
• Centralize/pool UC licenses
• Simple fulfillment, reporting, overage
Business Value
• Dramatically decrease operational licensing effort
• NO license blockage to install, upgrade, add, trial/demo
• Reduce sales cycle – wizard gives you licenses to order!
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• What's ELM
• Pre-Migration Checklist
• License Migration Overview
• License Migration Utility
• License Count Utility
License Upgrade
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• Licenses are now managed by an Enterprise
License Manager (ELM)
• ELM can run on a separate server or co-resident
with product
• ELM stores all the licenses the enterprise/SP
purchased for the UC solution.
• ELM tracks the "feature usage" of each product
registered for license management and then
evaluates the overall license status of the
features under use.
• Based on the feature usage evaluation and the
availability of licenses for the features, each
product is notified of its license status i.e.,
whether or not the product is in compliance.
• UC products (UCM, UC, BE5K, BE6K) will be
supported in 9.0 as well CUP via UCM and HCS.
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Cisco
Customer
Back Office
ERP
UCM
Cluster 1
UCM
Cluster 2
Connection
Connection
Process
UCM
Process
UCM
Process
ELM client
ELM client
ELM client
ELM
ELM
ELM
(active)
(Not
Installed)
(Not
Installed)
VOS
VOS
VOS
SWIFT
Internet
FNO
(Flexera)
manual license
request
 License Manager - co-resident or on its own server
 Potential for:
 Automated license delivery
 License over-allocation
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 Automated License Reporting
 Tiered License Substitution and Reallocation
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SOAP/https
UCM
ELM
Standalone
Network
UCM
Unity Connection
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• Installed by default with

UCM

CUC

Business Edition 5000

Business Edition 6000
UC product deployments
• Available as a standalone installation – Enterprise License
Manager deployment
• Installable on all MCS hardware supported by the product
(CUCM, CUC)
• Installable on VMWare using any OVA supported by the product
(CUCM, CUC)
• Upgradable using Cisco Unified OS Administration Software
Upgrades GUI
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• Products will initially run in demo mode until ELM is configured to
manage product and a license file is loaded.
• Once a product is associated with an ELM, license usage will be
reported to the ELM. The ELM will reconcile usage against
license availability and report licensing status (compliance or noncompliance – overage) back to product.
• Customers will have 60 days to operate in overage before a
license must be obtained and uploaded.
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• The ELM will periodically query the license usage of each product
– once a day by default.
• License usage information for all products will be totaled and
compared against the installed licenses to determine compliance.
• License synchronization can occur on demand as well.
Product
License
Usage
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License Sync
Request/Response
CCM
ELM Client
Enterprise
License
Manager
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• If the ELM and the ELM Client are not able to
synchronize due to lost communication,
Product
ELM
Client
• The product synchronization problem is tracked at the
ELM and the ELM administrator is provided
appropriate warnings.
• The product will be informed of a license violation
(reason=communication loss) and the time since
detecting the communication loss
• It will be up to the product how to handle
communication loss license violations
ELM
• During this period, licenses will become available to
products that are accessible.
• Once communication is restored, license counts will
be synchronized and the product will be informed of
the cleared license violation.
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• Each product determines how they enforce demo mode.
• For UCM,
• There are NO restraints placed on the use of the system during demo mode. All
features can be configured and the number of users and phones is not limited.
• For CUC,
• All features can be configured however the number of users is limited.
• Demo mode never expires.
• Upgrading does not reset the product to demo mode.
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• Each product determines how they enforce overage mode.
• For UCM, the overage period is limited to 60 days. Upon expiration,
• The system will remain operational with provisioning restrictions
• Additional users and phones can not be provisioned
• Existing users and phones can not be de-provisioned
• For CUC, the overage period is limited to 60 days. Upon expiration,
• The system will no longer be operational.
• No voicemail may be left or retrieved.
• Upgrading does not reset overage.
• Rebooting can extend expiration by 1 day.
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• The ELM provides various reports including:
•
•
•
•
•
Associated product instances
License usage - product instance
License usage – enterprise
Licensing compliance status
Product instance synchronization status
Example License Usage Report
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Integrated with Disaster Recovery
Cross launch capabilty from ELM
GUI to Disaster Recovery
Uniform user experience
Consistent CLI with other VOSbased products
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ELM “seed” administration
account name and password set
during installation
ELM CLI can be used to change
the ELM account name and/or
password
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Prior to UC 9.0
migration:
 Fulfill any unused
license PAKs*
 Install all licenses*
 Use Cisco License
Count Utility (UCT) to
plan UC 9.0 CUCM
license requirements
 Order UC 9.0
*IMPORTANT NOTE: Unused PAKs and/or licenses from pre-9.0 versions cannot be fulfilled once migrated
to version 9.0
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STEP 1: UC 9.0 Migration
Upgrade UC Applications and UCM to Version 9.0
• Reference the SRND at www.cisco.com/go/uc
STEP 2: Install ELM 9.0
ELM Version 9.0 installed – with product or as standalone server
•Reference the ELM User Guide at www.cisco.com/go/uc
STEP 3: Connect ELM to UC 9.0 products
Add UCM (pub), BE6k/BE5k, Unity Connection products to ELM inventory
• Reference the ELM User Guide at www.cisco.com/go/uc
SOAP/https
SOAP/https
Customer
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9.0
9.0
Unity
Connection
UCM (sub)
9.0
ELM
UCM (pub)
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STEP 4: ELM Migration Utility
Plan Use ELM Migration Utility to Plan then Order then Install migrated licenses
• Reference the ELM User Guide at www.cisco.com/go/uc
STEP 5: Generate Migration Request
Generate Migration Request creates the required information for license migration.
• Reference the ELM User Guide at www.cisco.com/go/uc
STEP 6: Request License Migration
Order From www.cisco.com Product License Registration portal – Get New – Migration
License – Unified Communications 9.0
•www.cisco.com/go/license
STEP 7: Install License
Install Install UC 9.0 License file (.bin) in ELM. Use License – Install License File
•Reference the ELM User Guide at www.cisco.com/go/uc
step 4
step 5
step 7
ELM
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step 6
Customer
www.cisco.com
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• (optional) May be used for planning migration to UC 9.0 licenses
for CUCM instances.
• Allows a customer to view CUCM license requirements for all
CUCM devices and to plan for unused DLU allocation to UC 9.0
licenses.
• Cisco License Count Utility may be downloaded from the
www.cisco.com software download site
(Cisco Unified Communications Manager 8.6 utilities Unified
Communications Manager / CallManager / Cisco Unity Connection
Utilities )
License
Count Utility
(UCT)
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License Count Utility
(UCT)
 Use for pre-purchase
planning
 Connect and generate
license report
 Review current license
usage
 Plan unused DLU
license allocation
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Nous souhaitons partager avec vous !
Pendant un mois, nous souhaitons recueillir toutes vos questions.
L’intervenant apportera une réponse à chaque question. Un document Q&A
regroupant l’ensemble des questions et des réponses sera disponible en
ligne le mois suivant.
Pour une meilleure gestion, les questions seront posées uniquement par
email en respectant les deux points suivants.
1.
L’email sera envoyé à l’intervenant du 29 minutes, en copiant Stéphane
Buvat systématiquement.
2.
Le sujet de l’email sera « obligatoirement » sous le format:
QA-29min-Année-Mois-’’nom de code de la présentation’’ (voir sur la
première page de la présentation).
Exemple: QA-29min-2011-01-UC ON UCS
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Email de l’intervenant
Copie Stéphane Buvat – [email protected]
Respecter le format suivant:
QA-29min-année-mois-’’nom de code de la présentation’’
*** Exemple: QA-29min-2011-01-UC on UCS ***
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AVANT VENTE
P
Avant Vente
QUI: Partner Helpline
Channel Account Team
QUOI: Toutes Technologies
© 2010 Cisco and/or its affiliates. All rights reserved.
ETUDE - PLANNIFICATION
- INTEGRATION
P
D
I
Projets
SUPPORT
O
O
Production
QUI: PDI HelpDesk
QUI: TAC / Advanced Services
QUOI: Collaboration uniquement
QUOI: Toutes Technologies
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Pour qui ?
 Partner Helpline (PH) est un outil mis à la disposition des ingénieurs
avant-vente des partenaires Cisco.
Pourquoi ?




Pour l’accès à une base de connaissances sur les produits
Poster des questions nouvelles dès que cela est nécessaire.
Obtenir une assistance complémentaire
Aucun quota sur le nombre de « case » ouvert
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http://www.cisco.com/web/partners/tools/helponline/index.html
Note : L’url pour le site en Français. (Nous recommandons d’utiliser en priorité la version Anglaise)
http://www.cisco.com/web/partners/tools/helponline/prh/index_fr.html
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Pour qui ?
 PDI Helpdesk (PDI-HD) est un service de support proactif mis à la
disposition à l’ensemble de nos partenaires Cisco.
Pourquoi ?
 Répondre à des questions sur des tâches complexes de planification, de
conception et de mise en œuvre des solutions de Collaboration Cisco
(uniquement).
 Obtenir des documents pour répondre à un appel d’offre
(Cliquer sur le lien Steps to Success dans Related links)
 Aucun quota sur le nombre de « case » ouvert
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http://www.cisco.com/web/partners/tools/pdihd.html#~one
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Heure d’ouverture
 Service ouvert : 5j/7 du lundi au vendredi de 7h à 19h
 Fermé les jours fériés Cisco
Ouvrir un “Case” par internet
 Cliquer sur le lien: http://www.cisco.com/go/pdihelpdesk
Ouvrir un “Case” par téléphone
 France Numéro : 0800 770 400 ou +33 (0)1 58 04 58 58
 La liste des numéros téléphones des autres pays est disponible sur le site
Consulter les Questions/Réponses
 Cliquez sur le lien: https://supportforums.cisco.com/index.jspa
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Comment ouvrir un case
Online *
Case de sévérités 3 ou 4
(TAC Service Request Tool)
E-mail
([email protected])
Telephone **
Toutes demandes d’ouverture
de Case
Case de sévérités 1 ou 2 (ex.
Coupure totale de la téléphonie).
France tel : 0800 770 400
* TAC Service Request Tool : http://tools.cisco.com/ServiceRequestTool/create/launch.do
** Liste des numéros de téléphone :
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html#telephone
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TAC Service Request Tool :
http://tools.cisco.com/ServiceRequestTool/create/launch.do
• Suivre le statut d’un Case
• Mettre à jour un Case avec des
informations complémentaires
• Ajouter des fichiers au case
• Consulter les Case fermés
depuis 18 mois.
Note: Mise à jour d’un Case par email
• Envoyer email à l’ingénieur en charge du Case
• Mettre le numéro du Case dans le titre
• Copier [email protected]
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Newsletter CPI France :
http://www.cisco.com/web/FR/unified_partners/subscribe.html
CiscoMag :
http://www.cisco.com/web/FR/solutions/CiscoMag/2010/04.html
Portail d'Interopérabilité :
http://www.cisco.com/en/US/netsol/ns728/networking_solutions_program_
category_home.html
Sizing Tool : http://tools.cisco.com/cucst/faces/login.jsp
Applications UC virtualisées :
http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization
Design Guides :
http://www.cisco.com/en/US/netsol/ns742/networking_solutions_program_
category_home.html
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Dynamic Configuration Tool :
https://apps.cisco.com/qtc/config/jsp/configureHome.jsp
Order Status Tool :
http://tools.cisco.com/qtc/status/tool/action/LoadLandingScreen
Extranet Partenaires France :
http://www.cisco.com/web/FR/unified_partners/unified_home.html#~tab-a
Partner Education Connection (PEC) :
http://www.cisco.com/web/learning/le36/learning_partner_elearning_connection_tool_launch.html
Marketing Library : www.cisco.com/web/go/marketinglibrary
(Vous y trouverez les templates powerpoint Cisco, les images des produits
en différentes définitions voir avec fonds transparents)
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Collaboration
https://ciscosales.webex.com/ciscosales/portal/548557
Borderless-réseau:
https://ciscosales.webex.com/ciscosales-fr/portal/654262
Borderless-sécurité :
https://ciscosales.webex.com/ciscosales-fr/portal/393322
Et
https://ciscosales.webex.com/ciscosales-fr/portal/356922
Borderless-wifi
https://ciscosales.webex.com/ciscosales-fr/portal/266522
Borderless-management de réseau
https://ciscosales.webex.com/ciscosales-fr/portal/311927
Datacenter
http://cisco.webex.com/meet/akounine mot de passe ciscoDC
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Thank you.

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