TPS13-013_rev1.2_Section-5-Operation-and-Maintenance

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Altai Super WiFi
Altai Super WiFi
Altai Certification Training
Operation & Maintenance
Professional Services
Altai Technologies Limited
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Module Outline
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Altai Super WiFi
Altai Super WiFi
AP Monitoring
Firmware upgrade and factory default
Issue checking
Information collection for trouble shooting
RMA
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Altai Super WiFi
Altai Super WiFi
AP Monitoring
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Altai Super WiFi
Wireless Performance Assessment
Altai Super WiFi
• Assessable Parameters
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UP Time
RSSI
SNR
Link Throughput
Channel usage
Channel noise floor
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System Status (A8n)
Altai Super WiFi
Altai Super WiFi
Status>System
Uptime shows total time
since last reboot
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Radio Information (A8n)
Altai Super WiFi
Altai Super WiFi
Status>Interface>Radio0>Status
Radio Info includes
-Wireless Mode
-Frequency
-Tx Power (2.4GHz)
-Mac Address
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Sector Information (A8n)
Status>Interface>Radio0>Channel Usage
Altai Super WiFi
Altai Super WiFi
Noise Floor
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Network Statistics (A8n)
Status>Interface>ethernet>Statistic
Altai Super WiFi
Altai Super WiFi
Traffic info
• Packet no.
• Throughput (Kbps)
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Association Statistics (A8n)
Status>Interface>Radio0>Association List
Altai Super WiFi
Altai Super WiFi
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Channel Information (A8n)
Status>Interface>Radio0>Channel Usage
Altai Super WiFi
Altai Super WiFi
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Link Throughput (A8n)
Altai Super WiFi
Altai Super WiFi
You can enable the Iperf server in the “Tools” of A8n for link throughput test.
When you enable the Iperf, A8n can work as Iperf server, then you can use a
laptop with Iperf client to test the throughput.
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AP Information (A8n)
About
Altai Super WiFi
Altai Super WiFi
Version Info
• Firmware version & built-time
• MIB version
• FPGA version (A8n)
• Hardware version (A8n)
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AP Alarm Information (A8n)
Altai Super WiFi
Altai Super WiFi
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Channel Scan (A8n)
Tools>Channel Scan
Altai Super WiFi
Altai Super WiFi
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Up Time & Radio Info (A2)
Altai Super WiFi
Altai Super WiFi
Status>System
Uptime shows total time
since last reboot
Radio Info includes
-Wireless Mode
-Noise
-Frequency
-Tx Power (2.4Ghz &
5GHz)
-Mac Address
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Client Statistics (A2)
Altai Super WiFi
Altai Super WiFi
The clients’ association statistics can be monitored by selecting Clients Statistics
under the field of Status in the menu bar
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Aassociation -AP Mode (A2)
Altai Super WiFi
Altai Super WiFi
The each radio association statistics can be monitored by selecting Radio
Association under the field of Status in the menu bar.
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Aassociation -Bridge Mode (A2)
Altai Super WiFi
Altai Super WiFi
The bridge radio association can be monitored by selecting 5G radio
Association Bridge under the field of Status in the menu bar
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AP Information (A2)
Administration>About
Altai Super WiFi
Altai Super WiFi
Version Info
• Firmware version & built-time
• MIB version
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Rogue AP Detection
Altai Super WiFi
Altai Super WiFi
Rogue AP Detection can help to detect Rogue AP under the 2.4GHz radio Channel Scan
by selecting under the field of Status in the menu bar. It allows the administrator to check
important radio parameters in the environment nearby. APs or ad hoc mode clients from
different vendors can be scanned using this function. Click the Start Scan button to initialize
the Channel Scan.
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Channel Information (A2)
Status>Rogue AP Detection
Altai Super WiFi
Altai Super WiFi
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Up Time & Radio Info (C1n)
Status>System
Altai Super WiFi
Altai Super WiFi
Uptime shows total time
since last reboot
Radio Info includes
-Wireless Mode
-Noise
-Frequency
-Tx Power (2.4Ghz &
5GHz)
-Mac Address
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Rogue AP Detection (C1n)
Altai Super WiFi
Altai Super WiFi
Rogue AP Detection can help to detect Rogue AP under the 2.4GHz radio Channel Scan
by selecting under the field of Status in the menu bar. It allows the administrator to check
important radio parameters in the environment nearby. APs or ad hoc mode clients from
different vendors can be scanned using this function. Click the Start Scan button to initialize
the Channel Scan.
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Aassociation -AP Mode (C1n)
Altai Super WiFi
Altai Super WiFi
The each radio association statistics can be monitored by selecting Radio
Association under the field of Status in the menu bar.
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Aassociation -Station Mode
Altai Super WiFi
Altai Super WiFi
The Stationassociation can be monitored by selecting 2.4G radio Association
AP under the field of Status in the menu bar
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AP Information (C1n)
Administration>About
Altai Super WiFi
Altai Super WiFi
Version Info
• Firmware version & built-time
• MIB version
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Altai Super WiFi
Altai Super WiFi
Firmware Upgrade and Factory Default
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Firmware Upgrade (A8n)
Altai Super WiFi
Altai Super WiFi
Go to Administration -> Firmware Update to update the firmware
Browser
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Software Upgrade (A2)
Altai Super WiFi
Altai Super WiFi
The firmware can be upgraded by selecting Firmware Update under
the field of Administrations in the menu bar respectively
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Software Upgrade (C1n)
Altai Super WiFi
Altai Super WiFi
The firmware can be upgraded by selecting Firmware Update under
the field of Administrations in the menu bar respectively
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AP Software Reset (A8n)
Administration>Factory Default
Altai Super WiFi
Altai Super WiFi
Reset to factory default configuration file
Following configurations will not be reset
•IP Address
•Subnet Mask
•Gateway
•DNS
•5GHz Bridge all configurations
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AP Software Reset (A2)
Administration>Factory Default
Altai Super WiFi
Altai Super WiFi
Reset to factory default configuration file
Following configurations will not be reset
•IP Address
•Subnet Mask
•Gateway
•DNS
•5GHz Bridge all configurations
Not for Distribution – Altai Confidential
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AP Software Reset (C1n)
Administration>Factory Default
Altai Super WiFi
Altai Super WiFi
Reset to factory default configuration file
Following configurations will not be reset
•IP Address
•Subnet Mask
•Gateway
•DNS
•5GHz Bridge all configurations
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Hardware Reset
Altai Super WiFi
Altai Super WiFi
• Hardware Reset
• Reset to factory
default without
retaining IP address
• Push and hold the
reset button until the
Power LED is off
Hardware Reset
Button
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Altai Super WiFi
Altai Super WiFi
Issue checking
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Collecting Debugging Information
Altai Super WiFi
Altai Super WiFi
When you find the Altai AP work abnormally, you can follow below items to make a
first check if AP have a issue, then can report to us.
 Check the power LED on the unit and make sure there is no power failure issue.
 Check the Ethernet LED on the unit for any networking issue.
 Connect to console and check if it is still working. A working console implies the
system is still running. Or it is busy on something and giving slow responses to the
commands
 Check the network connection status with “ping” tool. Try to ping the network
gateway,
 ping devices inside the network and ping the internet with an IP address or with a host
name.
 Check if the radio is still working by scanning the wireless beacons.
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Altai Super WiFi
Altai Super WiFi
Information Collection for Trouble shooting
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Collecting Debugging Information (A8n)
Altai Super WiFi
Altai Super WiFi
Download Configuration Files
Download the configuration file then send back
to Altai.
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Collecting Debugging Information (A8n)
Altai Super WiFi
Altai Super WiFi
Download Logs
Download all log files then send back to Altai
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Collecting Debugging Information (A2)
Altai Super WiFi
Altai Super WiFi
Capture all configurations of A2 on the web page then send back to Altai.
Like network configuration, VLAN setting, Wireless configuration…..
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Collecting Debugging Information (A2)
Altai Super WiFi
Altai Super WiFi
Copy the syslog information and phase to a TXT
then send back to Altai
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Collecting Debugging Information (C1n)
Altai Super WiFi
Altai Super WiFi
You can upload or download the profile file from web page.
Download the configuration file then send back
to Altai.
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Collecting Debugging Information (C1n)
Altai Super WiFi
Altai Super WiFi
You can check the system log by adding a system log server or on the web
page directly.
Copy the syslog information and phase to a TXT
then send back to Altai
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Altai Super WiFi
Altai Super WiFi
RMA
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Hardware Warranty
Altai Super WiFi
Altai Super WiFi
Hardware Warranty (“HW”)
1st Year
Free
2nd Year Onwards
Extended Warranty
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HW T&C
Altai Super WiFi
Altai Super WiFi
•
Apply to A8, A8-Ei, A8-i, A8n, A8-Ein, A2, A0, C1, B5 and Service Controller
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Standard Extended HW period is 12 months
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Starting date for Extended HW will be the date following the expiry of Free
HW or previous Extended HW
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1 week to inspect/reject product upon receipt, if defective
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Introduction of the term “Defect Verification” to replace
“Troubleshooting” – we have no need to identify the cause of problem
but only to find if hardware is defective. Defect Verification does not
apply to C1
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Report a defective product by submitting Customer Trouble Ticket Form
“TT”; for C1, customers will have to conduct troubleshooting by themselves
following troubleshooting guide
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A TT no. will be provided to customer for reference
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TT Handling Procedures*
Open
 Customer issues Trouble Ticket (TT) with
appropriate log file attached
Return a TT No.
 Altai will return a TT number to customer
for later reference
Warranty Verifying
Defect Verifying
No
Product
Defective?
Altai Super WiFi
Altai Super WiFi
 Altai verifies if the Product is under
Warranty
 Altai verifies if defect is found on the
Product. Altai may give instructions to the
Customer and the Customer shall follow
and assist Altai in identifying the defect
 At the end of Defect Verification, Altai will
find out if Product is defective
Yes
No
Return for
Repair?
Yes
Solution
Confirm Return
 Altai determines if Product return is
necessary
 If Product return is not needed, Altai shall
provide solution to the Customer to follow
 If Product return is necessary, Altai shall
confirm to the Customer by email
* Not applicable to C1
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Customer TT Form
Altai Super WiFi
Altai Super WiFi
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RMA (Except for C1n)
Altai Super WiFi
Altai Super WiFi
• Customer can request for RMA when PS confirmed hardware
return is required (different procedures for C1)
• An RMA no. will be provided to customer for reference
• For out of warranty RMA, following terms need to be agreed by
customer before sending back:
• Cost of repair will be borne by customer
• Exact cost of repair will be provided to customer in the form of quotation
after pre-checking
• A US$100 pre-checking fee and return freight charge will have to be paid
by customer if no defect is found
• Ship back within 5 days; pre-check result within 5 days or
quotation within 15 days; repair/replace within 45 days
•
Warranty period remains unchanged or for 3 months,
whichever is longer
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RMA For C1n
Altai Super WiFi
Altai Super WiFi
• The Customer shall request for RMA only when
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there are collectively ten (10) or more failure units; or
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the failure units can be returned with other Altai Product(s); or
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the Customer agrees to pay for the return freight of fewer than ten (10)
repaired/replaced units
• Customer needs to complete TT form with self troubleshooting
results completed in section E
• Customer needs to wait for RMA number before shipping back
to us
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RMA Handling Procedures
 C ustom er requests Altai for a R M A no. b y
quoting previous T T no. and confirm ation
em ail from Altai on hardw are retu rn.
O pen
No
C onfirm T &C
W ithin
W arranty?
Yes
R eturn a R M A no.
R eturn Shipm ent
Pre-checking
No
Q uotation
Altai Super WiFi
Altai Super WiFi
In case of C 1, by com pleting TT form and
troubleshooting results for a m inim um of 10 units
 If Product is out of warranty, Altai will quote
term s & conditions to custom er and wait for
custom er’s confirm ation
 Altai shall return a R M A no. to custom er
 C ustom er shall ship the defect Product to
Altai w ithin 5 w orking da ys
 Altai shall pre -check the returned Product for
defect and shall send pre -check result to
custom er
W ithin
W arranty?
Yes
 If Product is out of warranty, Altai shall send
quotation for repair/ replacem ent to
custom er within 15 working da ys and wait
for sign back
R epair/ R eplacem ent
 R epair/ replacem ent within 45 days from
receipt of Product or sign back of quotation
C losed
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TSS – TT Response Time
Altai Super WiFi
Altai Super WiFi
Critical
Definition
The equipment is out of order and cannot provide service to
the customer.
Altai Action
We will reply to you within 2 hours.
Availability of Workaround
Solution
Within 2 working days
High
Definition
The equipment is rebooted with intermittent service impact
(e.g. reboot daily);
OR, the performance of equipment is significantly degraded
(e.g. throughput is reduced by half).
Altai Action
We will reply to you within 24 hours.
Availability of Workaround
Solution
Within 5 working days.
Low
Definition
The performance of equipment is somewhat degraded but it
can still provide service to the customer.
Altai Action
We will reply to you within 2 working days.
Availability of Workaround
Solution
Non applicable.
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Altai Super WiFi
Altai Super WiFi
Thank You
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