Exchange Online Unified Messaging Michael Wilson | Chun Yong Chua | Katarzyna Puchala | Bernardo Sana UM Program Management Team | Microsoft Corporation Agenda • • • • • • 2 What is Exchange UM? What is it not? How does Exchange UM work? How does Exchange Online UM differ from on-premises? How do you get up and running with UM Online? Where and when will Exchange Online UM be available? Q&A | Microsoft Confidential History • Exchange UM = Exchange Unified Messaging − Voice mail in e-mail Inbox, access to both over the phone − One storage infrastructure (Exchange) − One transport infrastructure (Exchange) − One identity infrastructure (Active Directory) − One configuration infrastructure (based on PowerShell) • First included with Exchange 2007 • Extended in Exchange 2010 • Plans for Online UM announced at Office 365 launch 3 | Microsoft Confidential What… is Exchange UM? What is it not? UM is a Replacement for Voice Mail • Voicemail in the Inbox (Message creation from the phone) − Voice messages and missed calls appear in e-mail clients − Outlook 2007 and 2010 (special voicemail rendering) − Outlook Web App (special voicemail rendering) − Exchange ActiveSync clients (many smartphone platforms, incl. WP7) − Voice Mail Preview (7 language packs) − Text inserted into voice message automatically from audio recording • Outlook Voice Access (Message retrieval from the phone) − Voicemail, E-mail, Calendar, Contacts, Directory, Options − Speech-enabled interface (26 language packs) − Messages: Read (play), reply(-all), forward, call sender, delete etc. − Meetings: Read, accept, decline, send “I’ll be X minutes late”, etc. − Directory, Contacts: Call, send message, play details, etc. − Great for hands-free triage (e.g. while walking or driving) 5 | Microsoft Confidential Voice Mail Preview 6 | Microsoft Confidential More UM Call Answering Features • Call Answering Rules − UM-enabled user customizes caller interface − Multiple rules allowed per user − Specify conditions: − Who’s calling; when the call arrives; free/busy status etc. − Record custom greetings − Create menu for callers to choose from: − Leave a message, transfer call, try to find user (while caller holds) • Automated Attendants − Easily contact someone in an organization without knowing their direct dial number 7 | Microsoft Confidential Outlook Voice Access • Speech-enabled access to Exchange from any phone, anywhere 8 | Microsoft Confidential UM is not the PBX • UM does not provide “dial tone” • Customers who run UM today must use one or more of: − Microsoft Office Communications Server 2007/R2 − Microsoft Lync™ Server 2010 − PBX + VoIP gateway that is interoperable with UM − IP PBX that is interoperable with UM • Current list at “Telephony Advisor for Exchange 2010” − http://technet.microsoft.com/en-us/library/ee364753.aspx − UM Systems Integrators have demonstrated other integrations How… does UM work? UM: Attraction to Org Admins • Same admin tools and techniques as the rest of Exchange • Based around PowerShell − Everything is scriptable − RBAC: 3 UM admin roles “out of the box”, can make more • Policy framework for UM user capabilities • Management pack for Microsoft System Center • Reporting built into Exchange Control Panel 11 | Microsoft Confidential UM Uses Voice-over-IP • UM works with many types of telephony/communications server Customer’s Premises Public Telephone Network Exchange Server Roles “Telephony or Communications Server” Mailbox Corporate IP network Hub Transport Unified Messaging Firewall Public IP network 12 | Microsoft Confidential Client Access UM Uses Voice-over-IP • For traditional PBXs, must use a gateway to connect to UM Customer’s Premises Public Telephone Network Exchange Server Roles PBX Mailbox Corporate IP network Hub Transport Unified Messaging VoIP Gateway Internal phones (PBX extensions) 13 | Microsoft Confidential Firewall Public IP network Client Access UM Uses Voice-over-IP • For IP-PBXs, don’t need VoIP gateway − But IP-PBX must meet UM’s SIP interoperability requirements Customer’s Premises IP - PBX Public Telephone Network Exchange Server Roles Mailbox Corporate IP network CISCO IP PHONE 7905 SERIES 1 2 ABC 4 GHI 5 JKL 3 1 DEF 2 ABC 6 4 MNO GHI 4 5 JKL 3 DEF 6 MNO 4 7 8 9 PQRS TUV WXYZ 7 PQRS * Hub Transport Unified Messaging CISCO IP PHONE 7905 SERIES 7 8 9 PQRS TUV WXYZ 7 * 0 # PQRS * 0 # * Internal IP phones (IP-PBX extensions) Firewall Public IP network 14 | Microsoft Confidential Client Access UM Uses Voice-over-IP • For OCS or Lync, don’t need VoIP gateway for UM − But OCS/Lync needs Gateway for telephone network access Customer’s Premises Public Telephone Network VoIP Gateway Exchange Server Roles Mailbox Corporate IP network Hub Transport Unified Messaging Mediation Server Lync Servers Lync Client 15 | Microsoft Confidential Firewall Public IP network Client Access Voice-over-IP Works over Distance • UM can be separated from telephony/communications servers Customer’s Datacenter Customer’s Premises Public Telephone Network Exchange Server Roles Lync, PBX+GW or IP-PBX Mailbox Corporate IP network Hub Transport Unified Messaging Firewall Firewall Public IP network 16 | Microsoft Confidential Client Access How… does Exchange UM Online differ from UM on-premises? UM Online runs in MS Datacenters • Voice-over-IP to/from UM Online runs over the public IP network Microsoft Datacenter Customer’s Premises Public Telephone Network Exchange Server Roles Mailbox Lync, PBX+GW or IP-PBX Hub Transport Unified Messaging Firewall Firewall Public IP network 18 | Microsoft Confidential Client Access UM Online: for Office 365 Customers Contoso Corporation Internet Fabrikam, Inc. SIP/TLS/SRTP Exchange Online (Office 365) How… do I get up and running with UM Online? Requirements for UM Online • Correct type of Exchange user licenses (provided during Beta) • One or more supported telephony systems − Traditional PBX + Gateway (see Telephony Advisor) − IP-PBX − Microsoft Lync Server 2010 • VoIP-aware Network Border Server − Supported Session Border Controller (for PBX, IP-PBX) − Lync Server 2010 Edge Role 21 | Microsoft Confidential Session Border Controllers • VoIP-aware network border systems • • • • 22 − Protection against intrusion and denial of service attacks Makes/models tested to date with UM Online − AudioCodes (Mediant 1000 MSBG, 6.00AL.014) − Ingate (SIParator19, 4.8.4) − NET (VX1800, 4.7.2v47) AudioCodes and NET products available standalone and also as combination media gateway/SBC devices In principle, all SBCs tested should work with UM-compatible gateways and IP-PBXs. In practice, we have not tested all possible combinations. Cisco (CUBE) product does not support some UM call flows (e.g. message waiting indicator). | Microsoft Confidential Where and when… will Online UM be available? Exchange Online UM Availability • In Office 365 (Exchange Online): introduce during Beta • Plan to make available in all regions in 2011 − North America first, then Europe, then Asia and Latin America − But will not be offered for users with certain country-of-origin values (list subject to review): − EC, GT, IN, KR, LK, NG, PH, QA, TH, UY • High availability (site- and datacenter-level failover) configured • Same UM feature set as on-prem, except for speech access to directory (DTMF only in initial release) 24 Questions? © 2010 Microsoft Corporation.