Exchange Online - Voicemail with Unified Messaging

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Disclaimer
This presentation contains preliminary information that may be changed substantially prior to final commercial release of the
software described herein.
The information contained in this presentation represents the current view of Microsoft Corporation on the issues discussed as of the
date of the presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a
commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of
the presentation.
This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS
TO THE INFORMATION IN THIS PRESENTATION.
Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter
in this presentation. Except as expressly provided in any written license agreement from Microsoft, the furnishing of this information
does not give you any license to these patents, trademarks, copyrights, or other intellectual property.
© 2011 Microsoft Corporation. All rights reserved.
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Organization
IT
• Consolidate voicemail
onto a single
messaging platform
• Manage voicemail and
email systems from a
single platform
• Native Message
Waiting Indicator
announces the arrival of
a new voicemail
• Manage UM using
scriptable commands
and workflows
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• Secure confidential and
private voicemail
User
• Read voicemail with
Voicemail Preview
• Create customized
greetings and call
transfer options
• Improved caller ID
Sprint expects to see annual benefits of more than U.S.$9.3 million
Phased out 18 voicemail systems
“With the Microsoft vision utilizing a single platform for voice, email, IM, and conferencing,
Sprint can deploy a true unified communications solution.” Joe Hamblin, Sprint Nextel
Lifetime Realizes Benefits of $850,000 with Unified Messaging
Completely removed legacy voicemail system
“Unified Messaging is brilliant. Email and voicemail now comes through the same stream on
my desktop. This helps me organize my messages, allowing me to focus on the right thing
at the right time.” Philip Mickey, Lifetime Products
Hoover City School saves $150,000 in Maintenance Costs with Unified Messaging
Voicemail integrated with existing solution
“By bringing all of our messaging into the Microsoft environment, we eliminated a lot of
time-consuming and expensive cross-training in multiple systems. Everything is in one
place, and it all works together by default.” Keith Price, Hoover City Schools
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“Unified messaging provides opportunities to help our
faculty and staff become more mobile and work more
flexibly. Employees are no longer bound to just a phone or
email to conduct their projects. They have the freedom to
work where and when they want.”
- James Reed
Lead Microsoft Exchange Server Administrator
Emory University
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Phone
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Gateway
& PBX
Exchange Online
UM servers
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© 2011 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Feature
Details
UMAutoAttendant is DTMF Only
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GAL grammar generation not supported in cloud UM
Callers will not be able to speak a target name when
accessing the directory
Directory search can only be scoped
to:
• UMDialPlan
• GAL
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Tenant admins cannot manage address lists (custom
address lists are not supported)
No access to MSExchangeUM.config
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Server level configuration options are not available in
Exchange Online (e.g. will not be able to customize length
of maximum voicemail preview and other server specific
settings)
Cannot set retention based on
voicemail content class
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With Managed Folders (MRM 1.0) admins can set
retention policies based on message types like
IPM.NOTE.Microsoft.Voicemail. Exchange Online supports
Retention Policies (MRM 2.0), but not MRM 1.0.
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Feature
Details
VoipSecurity defaults to Secured
(TLS+SRTP) and is read-only for Online
Dial Plans, as opposed to a choice of:
• Unsecured (TCP+RTP)
• SIPSecured (TLS+RTP)
• Secured (TLS+SRTP)
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TLS + SRTP must be used when routing VoIP traffic
between on-premises SBC and cloud UM.
No UM language pack management
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All UM language packs are installed in Exchange Online
No access to Test-UMConnectivity,
Get-UMActiveCalls
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Monitoring and diagnostics are done at a datacenter level
No access to UM server event log
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Tenant admins can access monitoring reports via ECP
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