IT_eTime_Javax

Report
• If the following pop-up is received when logging into eTime® as either
Practitioner or Manager:
ETIME® JAVA
eTime® Java Pop-ups
POP-UPS
• Java Versions Supported by eTime®
Java: ADP TLM SUPPORTED, ADP-QUALIFIED VERSIONS
eTime Version
6.0
6.0
eTime Service Pack
6.0.7 and below
6.0.8 and above
Supported JRE
1.5.0_11 and above
1.5.0_11 and above
1.6.0_05 - 1.6.0_17 / 1.6.0_23 / 1.6.0_26 and
above
Java: NOT RECOMMENDED
The following versions of JRE are NOT RECOMMENDED with any eTime version due to
performance, security concerns or other issues:
JRE Not Recommended
1.6.0_10
Reason
Functionality issues.
1.6.0_18 - 1.6.0_22
Functionality issues.
1.6.0_24 - 1.6.0_25
Email Functionality issues.
JAVA VERSIONS QUALIFIED BY ADP
JAVA Versions Qualified by ADP
• Internet Explorer 8
• Java
• 6 Update 6
• 6 Update 13
• 6 Update 17
• 6 Update 23
• 6 Update 26-30 (any single version in the range, not all)
• Remove any other Java versions
• These versions are compatible with each other and form a “bridge” from
the oldest version to the newest.
• http://java.sun.com/products/archive
ADP RECOMMENDATIONS
ADP Recommended JAVA Versions
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Start
Control Panel
Java
Java Tab
Click View under Java Runtime Environment
IDENTIFY INSTALLED JAVA VERSIONS
Identify Installed Java Versions
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Start
Control Panel
Add / Remove Programs
Select unwanted Java versions and click Remove
UNINSTALL JAVA
Uninstall Java
**Editing the Registry directly can be dangerous. Registry edits should only
be done by your IT department as editing incorrectly can leave your
computer inoperable.**
• Start
• Run
• Type regedit
• Click OK
• Navigate to: HKLM\Software\JavaSoft\Java Runtime Environment
• Right-click and delete entries for any versions listed that you previously
uninstalled
UNINSTALL JAVA
Uninstall Java
UNINSTALL JAVA
Uninstall Java
• After removing or changing Java settings, it is a good idea to clear
Temporary Files from Internet Explorer and clear the Java Cache
• Clear Temporary Files From Internet Explorer
• Open Internet Explorer
• Tools
• Internet Options
• General Tab
• Click Delete under the Browsing History Section
• Click Delete Files under Temporary Internet Files
CLEAR IE TEMPORARY FILES AND JAVA CACHE
Clear IE Temporary Files and Java Cache
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Start
Control Panel
Java
General Tab
Click Settings under Temporary Internet Files
Click Delete Files
CLEAR IE TEMPORARY FILES AND JAVA CACHE
Clear IE Temporary Files and Java Cache
• Disable Java Version setting within Internet Explorer Advanced tab
• Internet Explorer
• Tools
• Internet Options
• Advanced
• Uncheck “Use Java XXX for applet”
• Click Apply
• Close all instances of IE
DISABLE IE JAVA PREFERENCE OPTION
Disable IE Java Preference Option
• Disable Java automatic updates in Java Console
• Start
• Control Panel
• Java
• Update Tab
• Disable Update Option
• Click OK
DISABLE JAVA AUTOMATIC UPDATES
Disable Java Automatic Updates
• Disable “Next Generation” setting in Java Console
• Java Console
• Advanced Tab
• Disable “Next-generation”
Setting
DISABLE JAVA NEXT GENERATION OPTION
Disable Java “Next Generation” Option
• This resolution is not supported by ADP nor the SSC, but has been found
to work in test environments. Please to not implement these changes
without having your IT department test within your environment first.
• Test environment:
• Windows 7 32-bit
• Internet Explorer 8
• Resolution:
• Remove all versions of Java from the computer (clear Java cache
and make sure all traces are removed from registry)
• Install only Java 6 Update 31
• Update 31 has not yet been approved by ADP.
OPTIONAL RESOLUTION
Optional Resolution

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