The Social Care Commitment - quality people

Report
The Social Care
Commitment
Quality People, Quality Care
The Social Care Commitment
White paper initiative ‘Caring for
our future’.
Improving care, and the public’s
confidence in care.
Developed by employers,
employees and people who
need care and support.
A voluntary agreement on
workforce quality.
www.thesocialcarecommitment.org.uk
A sector united
Department of Health
Association of Directors
of Adult Social Services
Care Quality Commission
Employers of all sizes,
and all employees.
“For the first time the sector is united in making a public
commitment to provide safe, high quality care services.”
www.thesocialcarecommitment.org.uk
Quality People, Quality Care
Employers promise to give their workers the
development they need.
Staff promise to put their values into
practice in their daily work.
Seven statements of commitment,
“I will…”
Guidance and tasks.
Resources.
www.thesocialcarecommitment.org.uk
The employer commitment
is a promise to:
1
Recruit staff who care.
2
Make sure staff understand
safety and quality standards.
3
Help staff develop their skills.
4
Take responsibility for how
staff work.
www.thesocialcarecommitment.org.uk
5 Supervise staff properly.
6
Provide thorough induction
training.
7
Support staff to put their
commitment into practice
everyday.
The employee commitment
is a promise to:
1
Work responsibly.
5 Protect privacy.
2
Uphold dignity.
6 Continue to learn.
3
Work co-operatively.
7 Treat people fairly.
4
Communicate effectively.
www.thesocialcarecommitment.org.uk
How the commitment
improves quality
A care provider that makes the
commitment is promising people who
need care and support services that it
will put care values into practice.
People will expect the promise to be kept.
Encouraging staff to make the commitment
helps the provider keep its own promise.
www.thesocialcarecommitment.org.uk
More than a promise
NHS Choices provider profile.
Improved recruitment and retention.
Profile on Social Care Commitment website.
Workforce development resources.
www.thesocialcarecommitment.org.uk
Learning through work
Supporting staff to make the Social Care Commitment
– for employers.
Your guide to making the Social Care Commitment
– for staff, how to make the commitment.
A promise to keep the Social Care Commitment
– for staff, what the commitment means and why it matters.
The employee and employer commitments in full.
Statement cards.
www.thesocialcarecommitment.org.uk
Resources for workforce
development
Development plans for employer and
employee, actions and timeframes.
Links to specific resources to help
you fulfil each task, e.g.
Finders, Keepers
Employing personal assistants toolkit
Common Induction Standards
Common core principles for dignity.
www.thesocialcarecommitment.org.uk
The Social Care
Commitment
Sign up here
www.thesocialcarecommitment.org.uk
@carecommitment
#qualitypeoplequalitycare
Telephone:
0845 300 9505
A promise to keep
The Social Care Commitment
Quality People, Quality Care
The Social Care Commitment is our promise to
people who use our care and support services
that we will put our values into practice:
Individuality
Independence
Privacy
Partnership
Choice
Dignity
Respect
Rights
www.thesocialcarecommitment.org.uk
The Social Care Commitment is a
voluntary agreement between the
individual employer and the personal
assistant
Employers promise to give their workers the
development they need.
Staff promise to put care values into practice
in their daily work.
www.thesocialcarecommitment.org.uk
What are care values?
Treating people who need care and support as individuals.
Respecting their right to make their own decisions.
Respecting their right to privacy.
Working in partnership with them.
Giving them real choices.
Promoting and supporting their dignity or self-respect.
Treating them with respect at all times.
Promoting and supporting their rights.
www.thesocialcarecommitment.org.uk
The employer commitment
is a promise to:
1
Recruit staff who care.
5
2
Provide thorough induction
training.
6 Supervise staff properly.
3
Help staff develop their
skills.
4
Make sure staff understand
safety and quality standards.
www.thesocialcarecommitment.org.uk
7
Take responsibility for
how staff work.
Support staff who put their
commitment into practice
everyday.
The employee commitment
is a promise to:
1
Work responsibly.
5 Protect privacy.
2
Uphold dignity.
6 Continue to learn.
3
Work co-operatively.
7 Treat people fairly.
4
Communicate effectively.
www.thesocialcarecommitment.org.uk
What’s involved?
Seven statements.
Guidance.
Tasks
- choose at least one task
for each statement.
Resources
- Social Care Commitment booklets
- Personal development plan
- Links to resources across the sector.
www.thesocialcarecommitment.org.uk
Making the commitment
means doing the tasks
There are three types of tasks:
www.thesocialcarecommitment.org.uk
1
identifying and sharing
good practice
2
finding out information
and sharing it
3
discuss issues.
How it works
Making the commitment is voluntary.
The employer makes the commitment online first, and then
emails a link to staff.
Members of staff can’t make the commitment on their own.
Workers and employers both make the commitment once a year.
www.thesocialcarecommitment.org.uk
The Social Care Commitment
online
For organisations the commitment
is a public promise.
Employers that make the commitment
are listed on the internet.
For staff, the commitment is private.
Only your employer will know that
you have made the commitment.
www.thesocialcarecommitment.org.uk
Learning through work
The employer and employee commitment in full.
Your guide to making The Social Care Commitment
- for staff.
A promise to keep The Social Care Commitment
- for staff.
Supporting staff to make The Social Care Commitment
- for managers.
Two sets of statements cards.
www.thesocialcarecommitment.org.uk
How do I sign up?
Your employer emails you a link to
the commitment website, with a
registration code.
You follow the link to the
website and use the
registration code to register.
www.thesocialcarecommitment.org.uk
On the website you…
Go through the seven statements
of commitment and their guidance.
Look at the tasks for each statement.
Choose the ones you want to do.
Set yourself deadlines for doing
your tasks.
www.thesocialcarecommitment.org.uk
On the website you…
Download and print your certificate.
Save and print your personal development
plan.
Discuss how you will plan and do your
tasks.
Review your tasks.
Renew your commitment annually.
www.thesocialcarecommitment.org.uk
Any
Questions?
www.thesocialcarecommitment.org.uk
The Social Care
Commitment
Sign up here
www.thesocialcarecommitment.org.uk
@carecommitment
#qualitypeoplequalitycare
Telephone:
0845 300 9505

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