M-health Success Stories - e

How Smartphones and Wireless
Technologies are Transforming
Sponsored by
Faculty/Presenter Disclosure
• Faculty: Scott R. Herrmann
• Relationships with commercial interests:
– Grants/Research Support: None
– Speakers Bureau/Honoraria: None
– Consulting Fees: None
– Other: Employee of Procura Home Health Software
• This program has received financial support from Procura LLC. in the
form of logistical support (travel).
• This program has received no in-kind support.
Disclosure of Commercial Support
• Potential for conflicts of interest:
– None
Mobile Statistics
Mobile health Applications Double every year
Mobile Devices Outsold Everything!
Tablets/Pads outsold PC’s - the last 3 quarters
2015 expect 9.5B mobile connections Worldwide
Near Field Communication (NFC) is Growing
Mobile data usage is growing
Delivery of Community
Care is Changing
Client Centric Care w/Measurable & Reportable Outcomes
Patient Engagement is a must for better outcomes - HIE’s
Automated Accurate Real-Time Data will be a Requirement
Mobile Solutions Provide Efficiencies for all Staff and all Systems
How to adapt to these Changes?
Mobile Applications at the Point of Care
Eliminate Paper & Manual Processes anywhere you can!
– Simplify & improve processes
with real time data to/from the POC
– Better Delivery of Care leads to
improved outcomes of clients
– Decreases operating costs
accurate travel - payroll – scheduling
data = Bottom Line Savings
– Enhances Communication
knowledge of staff whereabouts to
improve compliance, speed and safety
Right Device Right Application
Right Discipline
• Keyboard or Touch keys or Stylus or Finger?
Application Specific - Mobile Solutions
• Mobile Applications are based upon Disciplines
– Smart/Dumb Phones for Support workers or Aides
• Check off tasks, less documentation, less client data
– Laptops, tabs or “pads” for Clinicians & Professionals
• Assessment Data, Lab Results, Pharmacy Info, Etc.
In the U.S., preventable medical errors cost 1000’s of lives and billions of dollars each year
Main Idea behind MHealth
Compliant Visit Documentation
• Get latest Client Info to and from the Point of Care
• Why Document at the Point of Care with Mobile?
– Paper and manual processes will no longer work
– Using our Memory – Leads to Errors & Forgotten Details
– Inaccuracies & Errors can lower revenues
– Opens the door for fraud and poor audit practices
– Misdiagnosis of Actual Conditions
Set Productivity Goals for All
Staff and Systems
Evaluate - where is time wasted?
Accountability – GPS/EVV Visit Data Compliance
Manage Staff & Clients with Real Time Data
Accurate Data means:
– Better Reporting Processes
– Better Analytics for Future Forecasts
– Better Adaptability to “crazy” visit situations
• Controlling Costs means Bottom Line $avings
Mobility Dynamically Changes Work Flows
Staff no Longer Wastes Time on or Loses Paper
Schedules are always up to date – No phone calls!
Eliminates Self Reported time & travel Data
Assumptions become Reality!
No Manual/Paper Validation of Signatures/Visits
Better Info at POC = Better Care Delivered
Quality of Work Life Balance Enhanced
Safety for the Individual Working Alone
Clinical Mobility and Pathways
Customize Assessments at the POC
Document/View Clinical Decisions/Changes
Embed HOBIC - InterRAI MDS & CHA - comprehensive
Monitor Progress with Pathway Variances
Better Data for Analysis and Process Changes
ID Potential Problems at a Glance
Track Client Compliance to Disease
mHealth Transforms Care Delivery
The way every visit is handled
Clinical Docs available as they are filled in
Reductions in Operations Costs
Better Documentation as nothing is forgotten
Deal with exceptions not every visit
Can Focus on Outcomes not Paperwork
New way to market and gain business
Telehealth - where does it fit?
• Helps Patient Engagement
• Informs and Educates patient on current
• Real Time Vitals - effect outcomes
• Perfect for Rural Areas
• Promotes your Agency
• Issues…
Patient/Family Engagement
Leads to Better Outcomes
• Health Information Exchange = Interoperability?
– Access Clinical Data and Provider Messages
– A Better Support System for entire health team
• Visit info +
Reminders & Messages
+ many more
One Easy Hard Dollar Saving Scenario
• Imagine riding with every mobile worker you have on staff…
-What would you be looking for?
- On Time? Length of visit? Where are they now? & More….
-The real math behind reimbursements > unless you can double check each route
-Pretend actual 4.4 kilometers on one visit is “rounded to 5” not really fraud but…
-If that occurs 5 times a day, that .6 extra Km per visit becomes 3 “total” kilometers each
- 3 KM Per person - per day - 250 working days a year X reimbursement rate on all staff =
potentially hundreds of thousands of dollars – LOST !
-GPS Mobile Applications & Devices PROTECT you from these “ROUNDING ERRORS”!
Reasons for not adopting mobile
• What’s your excuse?
– I can’t get my older people to do it…
– The technology is harder to use than our paper…
– This Tech stuff is too costly…
– Our province still wants a paper audit trail…
– We don’t have the support skills internally…
– Why can’t we wait another year then decide…
Why Wait?
This Mobility Stuff Works
Older Folks are using digital devices
The “Leaders” are already ahead with mobility
Must stay Competitive – ROI or Break Even
Mobile Technology Transforms
Delivery of Home & Community Care
• Mobile Technology will Transform Healthcare:
Assumptions become Reality > Proactive Field Staff Management
Better Accountability “Know where staff are”
Increased Visit Compliance
Greater Productivity “across the agency”
Shared & Up to Date Client Visit Data
Reduces Manual Processing Errors
Changes the Marketing of your Agency
Happier Clients & Staff
What about Social Media?
Thank You!
Scott Herrmann
Director of Mobile Solutions at Procura
[email protected]
480 706 7030
Sponsored by

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