FLVC Elluminate Audio Info/Troublshooting Powerpoint

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Using Audio in Elluminate
While you are waiting for this
session to begin please make
sure your audio is working. Go to
the Tools menu, select Audio
and then Audio setup wizard
and work through the prompts.
If you can’t get it to work, that’s
OK, this session is all about
Audio!
Topics
1.
Audio in Elluminate
2.
Your Equipment
3.
The Audio Setup Wizard
4.
Using the Mic – the Talk button
5.
Troubleshooting
6.
Tips for Effective Audio
Audio in Elluminate?

The Audio window lets you participate in conversations during an Elluminate
Live! session using a headset via Voice over Internet Protocol (VoIP).

Yes, you will feel like an air traffic controller wearing those headphones!

And I won’t comment on the “talking to yourself” part!!!!!

If we can use headsets effectively we cut out the need for teleconferencing so
we can utilize the recording feature of Elluminate.

FCLA recommends a Logitech ClearChat Comfort USB Headset With
Microphone.
Your Equipment

Your computer must have a
sound card and you need a
headset with a microphone to use
the Audio feature.

If your computer has speakers,
chances are there is a sound
card.

Again, FCLA recommends a
Logitech ClearChat Comfort USB
Headset With Microphone.

Make sure your headset is ON.
The Audio Setup Wizard

Audio Set Up Utility (make sure your headset is plugged in and on)

Tools  Audio  Set up Audio
The Audio Setup Wizard – output device (listening)

The first window to appear is called, “Select
Audio Output Device.”

The choices will depend on your operating
system.

If your headset is plugged in and you do not
see it in the list, click the Refresh button.

When you see your device in the list, select
it and click OK.
The Audio Setup Wizard – output device (testing)

Listen to the prerecorded audio message by
clicking the Play button. Adjust your audio
to a comfortable listening level by moving
the speaker slider bar.

Confirm you were able to hear the audio by
clicking the Yes button.
The Audio Setup Wizard – input device (mic)

Make sure your headset is ON!

The next window to appear is called,
“Select Audio Input Device.”

The choices will depend on your operating
system.

If your headset is plugged in and you do not
see it in the list, click the Refresh button.

When you see your device in the list, select
it and click OK.

In this example, do you see that the correct
mic is NOT selected.
The Audio Setup Wizard – input device (testing)

Test your microphone by clicking the
Record button and speak into the
microphone with your normal speaking
voice.

Adjust the microphone slider bar so that it
displays green bars with an occasional
yellow bar. Red indicates that your audio is
too loud or your microphone is too close to
your mouth.

Click the Play button to listen to your
recorded voice.

Confirm you were able to hear your
recorded voice. Click Ok.
Using the mic – talking to the others!!!!

In the bottom left corner is the Audio
window that is the place where you turn
your mic on and off.

Your actual headset should stay in the on
position the entire session.

When the Talk button is yellow, your mic is
on. Be interactive!

When you are not talking, please click your
mic button off.

Never, ever mistake the little mic button in
the participant window as your Talk button!
Troubleshooting Audio

Use a headset with a mic. Do not use a wireless headset. Do not use your pc’s built in
mic with speakers or you will cause an echo (you can just listen w/speakers but don’t
use the mic).

If you lose audio during a session, run Audio Setup Wizard again.

Your actual headset should stay in the ON position the entire session. Use the Talk
button in Elluminate to turn your mic on and off.

Never, ever mistake the little mic button in the participant window as your Talk button!

If your speech is cutting in and out, you should increase your mic volume as well as
speak louder. There is no fading out in digital, you are either on or off.

Linux and Solaris users cannot change their audio output devices through Elluminate
Live! If sound is not being transmitted by your audio output device, you must close
Elluminate Live!, change the default system device and rejoin your session.
Troubleshooting Audio

The session may have been set up for one talker at a time and that may be
keeping you from using your mic. Your mic button would appear totally grayed out.
You can have the moderator increase the number of simultaneous talkers from
one up to six at any time during the session. This is done by selecting Tools >
Audio > Maximum Simultaneous Talkers.

I will repeat this - a very big problem is mistaking the little, yellow mic in the
participant box for the actual MIC button on the bottom left corner. Use the bottom
left corner only for turning on/off your audio. The little, yellow mic in the participant
box represents mic privileges, if you keep clicking it you are disabling your
privilege and resetting Elluminate. You'll have to run Audio Wizard EVERY time
you do that.

As a last resort, you can end your session and rejoin.
Troubleshooting Audio

Some errors may be because of your version of Java. Visit the Java support page
to see if you are up-to-date on your Java
(http://www.java.com/en/download/installed.jsp).

Another great option is to go to https://www.elluminate.com/Support//?id=62/ and
run through their setup tips. You can go to their configuration room and test out
your audio.

Automatic Gain Control is not necessary if you are using a headset. The purpose
of the Automatic Gain Control is to even out the volume of microphone signals that
are received from a non-headset microphone, such as a webcam microphone.
When the microphone is in a headset, it is at a constant distance from the lips.

Are you running Windows 7? Please refer to Elluminate's technical bulletin on
audio issues with that OS http://support.elluminate.com/ics/support/default.asp?deptID=2653
Tips for Effective
Audio
Tip 1: Be prepared

Download or update Java
software well in advance

Have your headphones
plugged in before joining the
session

Make sure your headset is
ON.

Use newer headsets please.
Tip 2: Be organized

Plan to enter the meeting at least
10-15 minutes early

Run Audio Setup Wizard before
each session.

If you find out early you have
problems you can either submit to
listening through the computer
speakers only and using chat for
questions.

OR you can call Lisa Tatum and
get help before the session
begins.
Tip 3: Know who to call for help

Lisa Tatum at FCLA

352-392-9020 X353
Tip 4: Plan to focus

Login in from a quiet space

Switch off all phones

Turn off your email notifications

Define the session etiquette where users
raise their hand before they begin
speaking. This will ensure that the
current speaker pauses allowing the next
speaker to be heard. As common to
conference calls, users often speak at
the same time.
Tip 9: Be interactive – use all your tools!
Use the
Chat box!
Talk through
your
headphones!

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