Hiring and Engaging a Virtual Assistant Celia Delgado Biztant, LLC Founder What is a Virtual Assistant? A Virtual Assistant (VA) is a high quality professional that is able to effectively support your business all in a virtual environment. VA’s provides effective solutions for your business needs. They are your off-site administrative and business assistant professionals. If you need an administrative assistant but don’t have the space to hire one in-house, don’t want to pay fringe benefits for a full time employee, don’t have the office software/equipment needed to run your business or for whatever your reason… A Virtual Assistant is your answer! VA Services Examples Accounting Human Resources Management Administrative Marketing Customer Service Office Management Event Planning Personal Assistance Home Assistance Writing and Design How To Hire a Virtual Assistant? Initial Interview An initial interview should be conducted with the potential virtual assistant to guarantee that you get what you want and need when hiring a VA for a project. Good communication and transparency is needed to guarantee that the client is pleased with the VA work and satisfied with the manner in which it is conducted. Selection Selecting the right person for the job is the solution for your business needs. At Biztant, LLC we established assessment methods and selection plans to ensure you get the highest quality talent. This involves the process of detailing the required knowledge, skills, abilities and other characteristics (KSAOs) and assessing each (KSAO). This selection process is used to narrow down the initial talent pool to clients. We evaluate the initial assessment methods by the following predictors; Level of education GPA Qualified University Training and experience Licensing and certification Letters of recommendations Reference checks Background checks Resumes Initial interview Hiring a Virtual Assistant Part 2 Planning Planning is the key to accomplishing any project. A VA needs to listen and document in detail the concepts, desires, expectations and goals of their clients in order to implement them effectively. Proposal An in-depth proposal for each project is needed. Client Agreements Confidentiality and security are the most important concerns pertaining to their client's work. This protects the client's interests and outlines an explicit workable relationship and also a timeline for work completion. Project Scheduling VA’s need projects strategy to schedule their success. From selecting the right software to planning each step, VA needs to be committed to details and the achievement of each individual component of a given project. Billing Construct a pay method and billing structure targeted to your business. VA’s offer per hour, per project and monthly retainer fee structure. A cost comparison for a full-time employee versus a Virtual Assistant COST COMPARISON Hourly Rate of Pay Full-time Employee Virtual Assistant $20.00 $35.00 $7.00 None Overhead Rate @ 50% (Office Space, Equipment & Office Supply Expense, UI Insurance, Worker’s Compensation, Overtime Pay, Administration Costs) $10.00 None Total Effective Rate of Pay $37.00 $35.00 2,080 hrs 480 hrs $76,960.00 $16,800.00 Fringe Benefits @ 35% (Health/Dental/Life Insurance, Retirement Plans) **Hours Per Year TOTAL Annual Labour Cost Pro’s and Con’s of Hiring a Virtual Assistant PRO’S CON’S Hiring a VA frees up your time for higherlevel pursuits Not wanting to hire a VA because one may think that they are unable to afford it More time to plan, or execute a strategy one is working on Another reason for not hiring a VA might be because one may not know how to delegate their work load, i.e., what jobs to give to their VA etc. VAs help you to get more done Feeling much less overwhelmeddand stresses Not having to do mundane tasks Not having to do tasks which one does not like to do Hiring a VA can make your business more scalable More time equates to more sales, which then equates to more profits! A feeling that someone else may not be able to do the work as good as the business owner can. In other words, “No one can do it as good as I can” type of feeling Not knowing where to find an assistant, who is best suited for the job, or how much to pay a VA Top 10 Reasons to Hire a VA Virtual Assistants work as your business partner in a virtual environment. By hiring a VA, you are getting quality work from highly experienced and highly educated professionals without premium rates. VA’s are trained in multi tasking skilled in many areas, can provide what a “regular on -site employee” provides in less time and less money By hiring a VA, will make your company succeed and increase your company’s profit and revenues without sacrificing convenience VA’s are hard working, highly effective and reliable professionals that are ready to contribute to your company. VA’s are experienced professionals who have a vested interest in providing excellent services to their clients. By hiring a VA, you are getting a highly personalized service for your specific business needs. By hiring a VA, you will have the freedom to work on growing and improving your business skills, knowledge and relationships. By hiring a VA, you will have peace of mind knowing that the details are being managed by our highly qualified and experienced experts. Virtual Assistants help your business run smoothly and efficiently.